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Issue 663051 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner:
Closed: Dec 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Google Chrome is unresponsive. Relaunch Now?

Reported by austin.w...@gmail.com, Nov 7 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.87 Safari/537.36

Steps to reproduce the problem:
1. Install chrome
2. Click any link that should launch a browser
3. Failure

What is the expected behavior?
Open the webpage

What went wrong?
Google Chrome is unresponsive. Relaunch Now?

Yes and No neither one do anything.

Did this work before? Yes 

Chrome version: 54.0.2840.87  Channel: stable
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 23.0 r0
 
Program shortcuts: More Tools > Add to desktop... also give this error. Seems anything trying to open a chrome process (even a saved chrome based application) cause this error. Worked until i updated to newest.

Nothing listed under the crashes section, so it is not being handled as a crash.
Cc: jmukthavaram@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on Windows 7 with chrome version-54.0.2840.87 and Canary-56.0.2913.0 with the below 3 scenarios:

1.Downloaded chrome stable version & able to launch the browser,web pages successfully.

2.Opened chrome browser->Search for Chrome -->More tools->Add to Desktop

Observed chrome lunched successfully upon clicking the chrome shortcut on the desktop.

3.Able to open pdf file in chrome

Please find the attached screen cast for reference  & please let me know if i miss anything to reproduce the issue.

Thanks.
663051.mp4
4.7 MB View Download
I am glad this works for you on your end, but this is not the outcome i have. Is there something i can run to debug why it is crashing when opening? If it is isolated to my machine (i doubt i am the only person in the world with this issue since it has happened MANY MANY times in the past) then i would be more than happy to run some tests to trace what is causing chrome to become unresponsive.

Comment 4 by grt@chromium.org, Nov 9 2016

Cc: wfh@chromium.org
Components: -Internals>Installer Internals>PlatformIntegration
+wfh: does this ring any bells for you? do you have any suggestions for diagnosing it (short of windbg)?
Project Member

Comment 5 by sheriffbot@chromium.org, Nov 16 2016

Labels: -Needs-Feedback Needs-Review
Owner: jmukthavaram@chromium.org
Thank you for providing more feedback. Adding requester "jmukthavaram@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Owner: ----

Comment 7 by grt@chromium.org, Dec 12 2016

Labels: -Needs-Review Needs-Feedback
OP: a few updates have been pushed since you filed this issue. is it still happening? thanks.
It seems to be working fine now.
Project Member

Comment 9 by sheriffbot@chromium.org, Dec 22 2016

Labels: -Needs-Feedback Needs-Review
Owner: grt@chromium.org
Thank you for providing more feedback. Adding requester "grt@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: -jmukthavaram@chromium.org
Labels: -Needs-Review
Status: WontFix (was: Unconfirmed)
As per comment#8, marking this issue as wontfix.

Thank you.

Comment 11 by wald...@gmail.com, Jan 4 2017

I saw that this and another thread were set as WontFix and that you believe the issue has been resolved but in 55.0.2883.87 m (64-bit) for WIN 8.1 I'm having the same issue where chrome pops up the "Google Chrome is unresponsive. Relaunch now?" when opening any links from external apps.

Comment 12 by grt@chromium.org, Jan 5 2017

Is this when clicking an https:... link in, for example, a mail reader? Does the same happen if you do something like this from a CMD prompt:

> start https://www.google.com/

Comment 13 by wald...@gmail.com, Jan 7 2017

The type of links don't matter. It seems to be triggered by programs that aren't being run as administrator.
This is not accurate. My account is not only a local admin but a domain
admin. There are no permissions the account does not have, yet it has
happened to me multiple times. So the admin amount might be a symptom but
it's not the root cause.

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