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Issue 662733 link

Starred by 3 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Dec 2016
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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"Utility: V8 Proxy Resolver" shows up in Chrome task manager; cannot close. Cannot access netflix without being asked for proxy login (never used)

Reported by gorg123...@hotmail.com, Nov 6 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36

Example URL:
https://netflix.com

Steps to reproduce the problem:
N/A - I have no idea why this 'utility' is installed, and what its purpose is.

What is the expected behavior?
Access to netflix without being asked for a proxy login, and without seeing 'Waiting for proxy tunnel...' for several minutes before the page loads.

What went wrong?
Suddenly cannot access Netflix website as I am asked for a proxy login (have never used a proxy) and the page is very slow to load, if at all, whilst 'Waiting for proxy tunnel...' sometimes displays in the corner.

Checked Chrome task manager and have an entry I don't recognise - 'Utility: V8 Proxy Resolver'. Have searched online and there is nothing at all relevant. Cannot close the task as it instantly reopens itself.

Did this work before? Yes Version has not changed.

Chrome version: 54.0.2840.71 m  Channel: n/a
OS Version: 8.1
Flash Version: Shockwave Flash 23.0 r0
 
Found a setting for 'V8 Proxy Resolver' in chrome://flags and disabled it. Now the entry is not listed in the task manager, however still have issues accessing netflix (but no other websites so far). Access to netflix is fine in incognito and on other browsers. Have removed all extensions, yet problem persists.
Labels: Needs-Feedback
Please provide net internals logs. Here are the instructions:
https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details
Components: -Internals>Network Internals>Network>Proxy

Comment 4 by eroman@chromium.org, Nov 14 2016

Regarding comment #1 -- you should not disable the out of process proxy resolver. That is an important security feature and I encourage you to restore that.

Rather, it sounds like the problem you are experiencing is you are congigured to use proxy server, but don't understand why that is so.

Use of a proxy may be introduced from a bunch of places:

 * a chrome extension
 * group policy on your computer
 * the network you are on (if configured to use auto-detect)
 * system proxy settings
 * and more

So start by looking at chrome://net-internals/#proxy and see where you proxy setting is coming from.

Also take a look at the system proxy settings to see what they are set to (although note that group policy may override what you see in the various dialogs, further confusing matters).
gorg...@: Would you be willing to provide the net-internals requested in c#2 and answer the questions in c#4?  It's sounding like the problem is in your system configuration, but if not, we won't be able to make progress without your help.

Comment 6 by mmenke@chromium.org, Dec 28 2016

Status: WontFix (was: Unconfirmed)
Closing this issue, due to lack of response to comments 4 and 5.  Feel free to file a new bug.

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