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Issue metadata

Status: Fixed
Owner:
Closed: Dec 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Matricial Printer Don't work well

Reported by fabrici...@gmail.com, Nov 3 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36

Steps to reproduce the problem:
1. Print any page by using "Print" Option (Ctrl+P)
2. The characters are illegible when use Epson LX350+ Printer
3. 

What is the expected behavior?

What went wrong?
The characters are illegible, this problem don't appear on FF or a older Chrome Version

Did this work before? Yes 53.0.2785.116

Chrome version: 54.0.2840.71  Channel: n/a
OS Version: 6.3
Flash Version: Shockwave Flash 23.0 r0
 
Cc: rbasuvula@chromium.org
Components: Internals>Printing
Tested in chrome # 54.0.2840.87 on win 10.0  with Canon Ricoh MP C4503 and not able to reproduce the issue.

Request some one from print team please look in to it.

Thank you!

Comment 2 by weili@chromium.org, Nov 4 2016

Labels: Needs-Feedback
I suspect this is a dup of  bug 658606 . fabriciovt@, can you try to add flag "--disable-gdi-text-printing" when launching chrome to see whether it helps? See https://www.chromium.org/for-testers/command-line-flags on how to use flags.
Here I attach a image of the problem...

I'll try with flags soon 
IMG_5628.JPG
102 KB View Download
Can you let us know what exact printer driver you are using for the Epson printer? I'm imagining the expected print out has text that are not squished together.
That's right, print preview shows the text with the correct separation between letters...

Driver: https://download.epson-biz.com/modules/dot/index.php?page=prod&pcat=1&pid=9

Temporaly solution (If anybody has the same problem), I'm using CSS-Property "letter-spacing", to give it more separation...
And if you don't have the letter-spacing workaround on the webpage, if you use "Save As PDF" as the destination, does the output PDF look correct?

So does the suggestion in comment 2 help? Be sure to quit Chrome completely before restarting it with the command line switch.
This issue was on my customers CRM System, so, now I can't test the suggestion in comment 2...

Yes, on PDF, MS Word, Excel works well, on Firefox works fine as well
If you can find out, that would be great. Otherwise we'll cross our fingers and hope that's the issue. In which case, the next Chrome stable update will effectively apply the command lien switch by default.
Project Member

Comment 9 by sheriffbot@chromium.org, Nov 12 2016

Labels: -Needs-Feedback Needs-Review
Owner: weili@chromium.org
Thank you for providing more feedback. Adding requester "weili@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: pchalla@chromium.org
Looping in Printing TE as we do not have that printer model to test at at our end.

Comment 11 by weili@chromium.org, Dec 14 2016

fabriciovt@, chrome 55 has been released for a while, could you pls check whether the problem is fixed? thanks.
Yes,the problem was fixed on the last version

Thanks 

Comment 13 by weili@chromium.org, Dec 14 2016

Status: Fixed (was: Unconfirmed)
thanks for the quick confirmation, fabriciovt@!
Hi bug reporter. I think this bug got resolved when we turned off GDI Text Printing for  bug 658606 . We fixed some of our other printing issues, and we would like to turn GDI Text Printing back on to reduce the size of print jobs. However, we don't have a dot matrix printer to test with, so we are wondering if you can install Google Chrome Canary and see if this bug happens with Canary or not.
Hello, I've been reported by a customer that the latest version of Chrome came with a similar problem... Please could you check that?

Command line flags doesn't work for this case.

Thanks
re: comment 15 - Can you open new bug report(s) for Chrome printing issues you are having? We never turned GDI Text Printing back on, so this isn't your problem.

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