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Chrome OS / Chromebook complete shutdown once at 34% second time at 24% battery left
Reported by
dymp...@gmail.com,
Nov 2 2016
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS armv7l 8743.76.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.79 Safari/537.36 Platform: 8743.76.0 (Official Build) stable-channel veyron_minnie Steps to reproduce the problem: 1. Battery gets to 34% or 24% 2. Chromebook shuts down 3. Try to restart > white chrome screen flash > shut down 4. Plug in the charger > can sign in > fixed What is the expected behavior? Chromebook should not shut down completely What went wrong? 2 complete shut downs. That should not happen before, I think, 10% battery is left and a notification with an intended shutdown at 3% or less. "chrome didn't shut down correctly" error messages should have produced crash IDs Crashed report ID: NO chrome://crashes seems to be broken How much crashed? Whole browser Is it a problem with a plugin? No Did this work before? N/A Chrome version: 54.0.2840.79 Channel: stable OS Version: 8743.76.0 Flash Version: Shockwave Flash 23.0 r0 Feedback sent at 12:42 am EDT and 4:43 pm EDT Nov 2 from same gmail.
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Nov 7 2016
Another crash when I hit "save changes" to post comment #1 Plug in charger > everything is fine
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Nov 7 2016
Crash ID Chrome (Server ID: 08404ca700000000) Automatically reported Monday, November 7, 2016 at 2:09:23 PM
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Nov 8 2016
crash from comment #2 and #3 is something else, tracked in https://bugs.chromium.org/p/chromium/issues/detail?id=663302 (google visible only sorry) no idea on the early shutdown problem
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Nov 11 2016
Feedback sent 11:27 am EDT Nov 10 Complete shutdown crash 11:12 am EDT #Issues 661768 battery at 41% 5 open tabs - bugs.chromium.org click on bookmarks folder ctrl+shift tap to open CBC forum > crash Push power button to restart: 1. sign in screen > 3 password letters crash 2. sign in > restore session > crash 3. white chrome screen flash > crash 4. repeat #3 several times 5. plug in charger > FIXED
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Nov 11 2016
Edit: today Nov 11 EST Play Store disabled Version 54.0.2840.93 Platform 8743.83.0 (Official Build) stable-channel veyron_minnie ARC Version 3433215 Firmware Google_Veyron_Minnie.6588.197.0
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Nov 12 2016
Feedback sent 3:52 pm EST Nov 12 Issue 661768 shutdown at 3:41 pm EST No restore error message this time 1. push power button to restart 2 sign in screen > shutdown 3. try again > shutdown 4. push power button > sign in screen > close the lid and open > nothing 5. second time close and open the lid > sign in screen appeared > signed in > reporting feedback
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Nov 17 2016
Feedbacks sent today 4:57pm EST > complete shutdown crash new tab chromebook central forum Hangouts app 1. reply to a post 2. copy text 3. open keep to paste > click to paste 4. crash 1. close lid > open > restart 2 sign-in screen > type few letters of password 3. crash 4. lid close > open 5. empty screen with wallpaper - no profile > crash Plug in power > fixed Sent crash feedback at 5:07 Thank you for your feedback is in Russian or some other language. Sent crash feedback at: 5:07 and 5:10pm EST Keep app is not syncing keep.google.com is cursor is extremely sluggish as is trackpad tapping notification sounds from Hangouts are cut short Custom wallpapers are not syncing. See attached screenshot. 2 chromebooks both on Stable Version 54.0.2840.93 Acer 15 has 5 custom wallpapers > should be 6 to include the one it is on. The one showing was set via the Files app > right click image > set wallpaper. Small Asus Flip has 1 custom wallpaper Also commented on this bug. Can not change channels to Beta or Dev. https://bugs.chromium.org/p/chromium/issues/detail?id=665973
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Nov 17 2016
Feedback sent 1:43 pm EST # Issue 661768 6 or more tries to turn on and sign in > shutdown Tried refresh + power Tried power button and opening lid Sometimes profile pic would show before shutdown Noticed WiFi had problems > turned off > signed in I'm now submitting feedback without WiFi Noticing Hangouts app keeps trying to connect even though I closed out of it several times --------------------- Am now online but did not get confirmation that feedback was sent i.e. Thanks for your feedback.
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Nov 17 2016
All of this is happening on battery only. None of this is happening with the same account on the Acer 15, on battery and on the same Stable channel.
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Nov 17 2016
Feedback sent 4:38pm EST I think from floppysocks gmail but I'm not sure because of the issue below. Two user profiles - signed in to only one from sign-in screen - floppysocks in status area floppysocks window - Drive and Inbox dymphe window - Drive, Chromebook Central forum, Inbox SHUTDOWN CRASH Had to plug in power to restart > sign in to floppysocks only > restore session There are now 3 new app icons on the shelf. They are NOT floppysocks the signed in user profile apps. They are dymphe owner profile icons for Keep, Inbox and Hangouts The Hangouts icon is not the app but the webpage hangouts.google.com and signed in as dymphe. The Keep icon is the webpage added as app to the shelf not the app. The app is signed into floppysocks. See screenshot. Inbox is the the blue G icon website added as app to the shelf. Something is very wrong here. Since starting this issue, I have powerwashed twice and reset sync via the Dashboard.
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Nov 18 2016
USB restored to version 53.0.2785.144. Same issues. After a shutdown and restart I'm now signed out of sites consistently. Started this bug. There are other CBC users with the same update issue. Asus Flip cannot change channels and will not update https://bugs.chromium.org/p/chromium/issues/detail?id=666747
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Nov 18 2016
Feedback sent 1:20 pm EST # Issue 661768 Signed out of gmail account after sleep > open lid Everything worked fine before closing the lid. edit add: other than not updating etc. Signed out of open Gdoc and this site as well.
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Nov 18 2016
Feedback sent 1:35pm EST # Issue 661768 Shutdown crash Right before crash I had to sign in to Google account again even though I gad just done so. 1st time with 2 step verification > do not ask again on this device 2nd time without 2 step Still on battery but at least I could sign in again.
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Nov 18 2016
Feedback 2:42 pm EST # Issue 661768 Shutdown crash while on battery > can not sign in while on battery at about 2:35 pm Shutdown at first after sign in screen appeared but with every power button restart the shutdowns came faster until after about 7 times just a flash of not even a light > black screen for less than a second As soon as the Flip is connected to power it signs in fine. The crash happened with these window and tabs open. Hangouts, 2 crbug, 2 CBC, 1 Doc, Keep was minimized. Clicked on T for Trello > shutdown
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Nov 18 2016
Shutdown was actually closer to 2:20pm. Was able to sign in one time > took some screenshots after I clicked restore. Comment #15 is the second and last shutdown after restoring the session. Power is plugged in but now the screenshot I took can not be displayed.
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Nov 19 2016
Feedback 10:02am EST # Issue 661768 The Flip got an update arrow. But I was on battery power and clicked restart > shutdown > it would not restart on it's own. Plugged in > lost all open tabs
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Nov 20 2016
Nov 20. 2 feedbacks sent # Issue 661768 at 11:43 and 11:57 am EST. On battery after last shutdown > CB recovered by itself > was able to send feedback because I did not restore the session. Shutdown via status area > power icon > restarted and so far ok.I'm on Beta right now. Version 55.0.2883.54 beta Platform 8872.54.0 (Official Build) beta-channel veyron_minnie ARC Version 3500695 Firmware Google_Veyron_Minnie.6588.197.0
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Nov 21 2016
Feedback sent 7:58pm EST #sssue 661768 On battery > turned off via status area power icon after sending the last feedback. On battery > turned on > had to 2 step verification sign in (again) Something happens when the CB shuts down crashes while on battery that eventually leads to being signed out of my Google account. Sometimes I can restart and sign in a couple of times while still on battery, sometimes I can't and can only sign in with the charger plugged in. Tried to copy and paste feedback text to Keep before sending feedback. Was not signed in. Even after clicking sign in > pasted text > closed Keep > reopened > text was not saved and it's asking me to sign in again.
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Nov 21 2016
Feedback 8:23pm EST # Issue 661768 Tried to open Drive right after sending feedback 8:05 pm > shutdown crash. Clicked power button 4 times in video to restart > flashing screens. https://goo.gl/photos/UHdWt15gkRkd8cYP7 Plugged in to power > yellow triangle > 2 step verification again even though this CB is set to not ask again. Was signed into Keep.
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Nov 26 2016
Feedback sent 10:21 am EST Forgot to say that only one tab was open hangouts.google.com. Yesterday, the CB was on battery power all day > restarted and sleep several times without issues. Opened hangouts tab and within 30 minutes > shutdown at 6:30 pm. Tried to send feedback while on battery after it did restart but hit send > shutdown > PO'd I've been running with all extensions disabled, including Docs offline # Issue 661768 Chromebook shut down inexplicably 1. restart with power button > white chrome screen flash > shutdown -tried several times. Also tried lid open and close. 2. refresh+power button > same as above 3. esc+refresh+power button > got the recovery screen > turned off CB 4. power button > sign-in screen > typed password > shutdown - tried several times 5. power button > sign-in screen > turned off WiFi > signed in 6. did not click on restore > opened new tab > closed restore tab 7. Turned on WiFi > am online, signed in and typing feedback 8. hit send on feedback > shut down 8. plugged in power > typing feedback again because I don't think it was sent
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Nov 26 2016
Feedback sent from the ACER 15 not the Flip. I think because of the Flip issues and therefore the issues have to be sync related. 13:05 pm (or around that time) Sign-in error Chrome OS could not sync your data Signed out and in with the first notification (see screenshot) but that did not fix sign-in details. Clicked on advanced sync settings > failed to start up the sync backend. Apps on shelf have not synced, except for one "E" icon the rest are generic Google apps - missing Inbox, Trello and a Google Sheet (added to shelf) App folders in the apps launcher are gone Before this, I was trying to reboot the Chromecast > chrome://cast/#devices/ > continuous search for trying to find device > I shutdown and restarted CB > fixed chromecast issue but had sign in error. This may be related to the issues on the Asus Flip, which I believe are also account sync related and not a battery failure. Issue 166178 Right now, can open Trello but is hanging completely Can not copy and paste in Trello but into Caret OK Am not signed into Keep Shutdown and restart > sign in as if powerwashed > gmail + password + 2-step verification > sync successful > all apps on shelf and app folders in launcher. Still having trouble with Trello.com Keep is OK
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Nov 26 2016
file:///var/log/eventlog.txt I thought I had shut down properly last night but all these issues had me doubting it. When I opened the lid, it woke as if from sleep with lots of tabs open but the log shows it should have shut down at 2:09:03 am. Acer 15 has been connected to the charger at all times. SUS Power Fail??? 159 | 2016-11-25 02:09:03 | Kernel Event | Clean Shutdown 160 | 2016-11-25 02:09:03 | ACPI Enter | S5 161 | 2016-11-25 10:40:15 | System boot | 1125 162 | 2016-11-25 10:40:15 | SUS Power Fail 163 | 2016-11-25 10:40:15 | System Reset 164 | 2016-11-25 10:40:15 | ACPI Wake | S5 165 | 2016-11-25 10:40:15 | Wake Source | Power Button | 0 166 | 2016-11-25 10:40:15 | Wake Source | PCI Express | 0 167 | 2016-11-25 12:09:41 | ACPI Enter | S3 168 | 2016-11-26 11:22:53 | ACPI Wake | S3 169 | 2016-11-26 11:22:53 | Wake Source | PCI Express | 0 170 | 2016-11-26 11:22:53 | Wake Source | GPIO | 27 171 | 2016-11-26 11:23:39 | Kernel Event | Clean Shutdown 172 | 2016-11-26 11:23:40 | ACPI Enter | S5 173 | 2016-11-26 11:23:47 | System boot | 1126 174 | 2016-11-26 11:23:47 | Log area cleared | 1026 175 | 2016-11-26 11:23:47 | SUS Power Fail 176 | 2016-11-26 11:23:47 | System Reset 177 | 2016-11-26 11:23:47 | ACPI Wake | S5 178 | 2016-11-26 11:23:47 | Wake Source | Power Button | 0 179 | 2016-11-26 12:37:16 | Kernel Event | Clean Shutdown 180 | 2016-11-26 12:37:16 | ACPI Enter | S5 181 | 2016-11-26 12:37:20 | System boot | 1127 182 | 2016-11-26 12:37:20 | SUS Power Fail 183 | 2016-11-26 12:37:20 | System Reset 184 | 2016-11-26 12:37:20 | ACPI Wake | S5 185 | 2016-11-26 12:37:20 | Wake Source | Power Button | 0 186 | 2016-11-26 13:07:29 | Kernel Event | Clean Shutdown 187 | 2016-11-26 13:07:29 | ACPI Enter | S5 188 | 2016-11-26 13:07:35 | System boot | 1128 189 | 2016-11-26 13:07:35 | SUS Power Fail 190 | 2016-11-26 13:07:35 | System Reset 191 | 2016-11-26 13:07:35 | ACPI Wake | S5 192 | 2016-11-26 13:07:35 | Wake Source | Power Button | 0
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Nov 26 2016
edit the above comment: 2:09:03 was yesterday afternoon. 167 | 2016-11-25 12:09:41 | ACPI Enter | S3, so I guess I didn't turn off the CB.
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Nov 27 2016
Sadly I think this user has the same issue on the Asus Flip https://productforums.google.com/forum/#!topic/chromebook-central/xULreUJ_27o;context-place=forum/chromebook-central
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Dec 7 2016
LOL mosys: elog "SUS Power Fail" messages scare people https://bugs.chromium.org/p/chromium/issues/detail?id=671682
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Dec 13 2016
2 more users are reporting the same issue in the CBC topic. Should we look at serial #'s to see if it's a batch defect?
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Jan 31 2017
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Jan 31 2017
Are there multiple problems being discussed here? If so, please file a separate issue for each problem. If you're still seeing the system shut down unexpectedly, please log in immediately after rebooting (if possible) and file a feedback report with Alt+Shift+i.
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Feb 2 2017
@derat, I'm going to open up the Asus Flip and see if there's a loose battery connection or something. I've been using the Flip connected to power at all times because I got tired of it shutting down in the middle of doing something. Yes, there are several separate problems. Counting in my comments, I've sent 19 feedback reports with alt+shift+i.
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Feb 2 2017
Thanks for the details (and all the reports)! Yes, if you're not seeing a black screen with a red battery icon as the device shuts down, it's unfortunately probably a hardware issue of some sort rather than the software incorrectly thinking that the battery suddenly dropped to a low level.
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Mar 24 2017
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Mar 24 2017
Thinking at least some of the failures/symptoms sound like crbug.com/696055 Do you use offline docs sync? If so disable and see if it works around failure. Going to dupe to that for now. |
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Comment 1 by dymp...@gmail.com
, Nov 7 2016