Video playback not functioning on Samsung Chromebook XE550C22-A01US
Reported by
qatest...@wevideo.com,
Nov 1 2016
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Issue descriptionChrome Version : 54.0.2840.79 (Official Build) (64-bit) URLs (if applicable) : https://www.instagram.com/p/BMQ5Vr8A2Zm/?taken-by=marutaro Other browsers tested: Chrome on OSX/Win10: OK Chrome on other chromebooks: OK Safari: OK Firefox: OK IE: OK What steps will reproduce the problem? (1) Try to play the video https://www.instagram.com/p/BMQ5Vr8A2Zm/?taken-by=marutaro What is the expected result? Video plays properly What happens instead? Player disappears Video playback seems to be having issues on this model of chromebook. We have a client on XE550C21 that is having the same issue. This issue was originally found because video playback was displaying a black screen on our video editing tool www.wevideo.com and after extensive troubleshooting, it seems to be caused by something else beyond our control. If you want to test that specific case, you can go to https://www.wevideo.com/hub#editor/772279497 login is chromebug@testing.wevideo.com password chromebug Click on the play button toward the middle right of the screen. You'll get a black screen on samsung chromebook, and the video on any other device in chrome.
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Nov 2 2016
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Nov 7 2016
We found a workaround for this issue in WeVideo by changing the texture format for non transparent videos.
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Jan 31 2017
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Jan 31 2017
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Feb 13 2017
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Feb 13 2017
Can you provide a direct link to the clip in question? Generally these type of issues are due to a corrupt bitstream that some hardware is less forgiving of than others.
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Feb 13 2017
Indeed, I may have filed the bug incorrectly as we are seeing different behavior on different older Samsung chromebooks. The original case in the issue description was fixed for this particular model but some in the same family are reporting the same problem still by our users. That test case is still valid Navigate to https://www.wevideo.com/hub#editor/772279497 login is chromebug@testing.wevideo.com password chromebug Click on the play button toward the middle right of the screen. The Instagram video we thought may have had the same cause as it was the same symptom But it is good to know about the corrupt bitstream case. For what it is worth, the users are reporting that the Instagram video plays without issue but they are still having issue with video playback within WeVideo.
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Feb 13 2017
Sorry I meant can you provide a download link for the clip in question that doesn't use your site? I.e. if you just try to play the video directly in Chrome, do you see the issue?
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Feb 13 2017
Looks like your app is playing the video back through media source extensions? I don't have one of the failing devices, but if you play the video what does chrome://media-internals say about the failure?
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Feb 13 2017
We've reached out to our user experiencing the issue to make a comment here with the details needed, and we are expecting a response soon.
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Feb 14 2017
Our user is reporting that Chrome 56 resolved this issue.
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Feb 14 2017
Great :)
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Apr 17 2017
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May 30 2017
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Aug 1 2017
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Oct 14 2017
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Comment 1 by qatest...@wevideo.com
, Nov 1 2016