In kiosk app, assets fail to load over HTTPS (only occurs on client network)
Reported by
b...@nutrislice.com,
Nov 1 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36 Platform: 8530.96.0 (Official Build) stable-channel panther Example URL: Steps to reproduce the problem: Only reproducible on client's network, in kiosk mode. Page loads fine when logged into desktop or when app is launched from desktop. What is the expected behavior? Loads all assets What went wrong? I am helping a client (large school district with many chrome devices) troubleshoot an issue that they (and only they) are seeing with our app in single-app kiosk mode. The app is Nutrislice Digital Signage. https://chrome.google.com/webstore/detail/nutrislice-digital-signag/ngejnehjmhmabhmmncljhbhopfhlaine . The app loads a web page in a web view via http, for example: http://play.nutrislice.com/preview/palmbeach/deli The page loads fine, but image and icon assets that are referenced via https do not load on their network. Other assets, which are referenced via http work fine. Strangely, if they Ctrl-Alt-S and enter Desktop mode, the web page works fine both in the browser and if they launch the app from the desktop. While it's obviously something specific to their domain or network, I am unsure what could be causing this or what troubleshooting avenues to pursue with the client. Any ideas or things to have them check? Thanks Does it occur on multiple sites: N/A Is it a problem with a plugin? N/A Did this work before? N/A Does this work in other browsers? Yes Chrome version: 53.0.2785.154 Channel: stable OS Version: 53.0.2785.154 Flash Version: Shockwave Flash 23.0 r0
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Nov 4 2016
Paul -- since this only seems to be happening on the kiosk mode, is this something that can or will be captured in one of the log files with the System Logs upload functionality enabled via Chrome Device Management? If so, is there anything particular to make that happen? Thanks, Ben
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Nov 4 2016
I don't know anything about the "System Logs upload functionality enabled via Chrome Device Management", sorry.
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Nov 4 2016
I'm talking about logging via enterprise chrome management (see attached). There is a net.log file in there that may be similar to what you're requesting. However, as I've read more, the way to troubleshoot the kiosk app may be to set up dev mode on the Chromebox and ssh out to an external dev tools -- not a trivial task to coordinate with a client (particularly for a client device mounted behind a screen as a signage player) but I'll see what we can do. Not sure if I can get a net internals dump as you request with tunneling like that, but we'll see. thanks!
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Nov 4 2016
Attach the net log and I'll check.
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Nov 12 2016
Thank you for providing more feedback. Adding requester "pauljensen@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 13 2016
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Dec 13 2016
No feedback was received in the last 30 days from reporter "ben@nutrislice.com", so archiving this. Please re-open or file a new bug if this is still an issue. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by pauljensen@chromium.org
, Nov 3 2016