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Starred by 5 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Nov 2016
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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No audio when signed in

Reported by john.mer...@gmail.com, Oct 29 2016

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 8743.76.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.79 Safari/537.36
Platform: Platform 8743.76.0 (Official Build) beta-channel chell

Example URL:
www.youtube.com

Steps to reproduce the problem:
1. GO to a website to play audio (YouTube, Google Music, anything)
2. Play a song or video
3. 

What is the expected behavior?
You would hear sound

What went wrong?
You hear no sound despite the song, video, or ad playing 

Did this work before? Yes I cannot remember but probably 3 or 4 beta updates ago

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? N/A

Chrome version: 54.0.2840.79  Channel: beta
OS Version: 8743.76.0
Flash Version: Shockwave Flash 23.0 r0

Only on 2016 HP Chromebook 13 (I have the m7 with 16GB ram)

I have noticed that when I log into "Guest" and browse as a guest this is not an issue. Everything works as expected. But when I log into my profile, the only profile, no sound works at all. None, zero, nothing. It has to be software related because everything works fine when in guest mode. 

This has persisted through 3 or 4 beta channel updates, so I figured I would finally make a bug because it doesn't seem to be getting fixed.
 
I was just thinking the same thing. I have no sound! Hopefully this helps. 

Version 54.0.2840.79 beta (64-bit)
Platform 8743.76.0 (Official Build) beta-channel chell
Firmware Google_Chell.7820.158.0
Does it work in an incognito window?  If so, suspect extensions.
Nope, not in incognito either. If I sign in, nothing to the point I thought
it was hardware, until I tried it as Guest and everything worked. I have no
additional things downloaded except what comes on the device.
Version 55.0.2883.29 beta (64-bit)
Platform 8872.27.0 (Official Build) beta-channel chell
ARC Version 3399754
Firmware Google_Chell.7820.158.0

It's fixed!!!!! Thank you!
Status: WontFix (was: Unconfirmed)

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