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Starred by 2 users

Issue metadata

Status: Archived
Owner: ----
Closed: May 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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HP Chromebook 13 experiencing intermittent soft crashes

Reported by akhal...@gmail.com, Oct 28 2016

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 8530.96.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.154 Safari/537.36
Platform: 8530.96.0 (Official Build) stable-channel chell

Steps to reproduce the problem:
1. Use HP Chromebook 13 in docked mode
2. System will soft crash intermittently

What is the expected behavior?
A stable system.

What went wrong?
You can tell the Chromebook is soft crashing because the volume slider pops up every time the system recovers (the volume slider pop up is related to another bug already on the tracker).

Here are the relevant logs:

2016-10-28T10:53:55.909096-07:00 INFO kernel: [28959.375644] usb 1-2: USB disconnect, device number 80
2016-10-28T10:53:55.909113-07:00 INFO kernel: [28959.375662] usb 1-2.1: USB disconnect, device number 83
2016-10-28T10:53:55.909115-07:00 INFO kernel: [28959.375669] usb 1-2.1.1: USB disconnect, device number 85
2016-10-28T10:53:55.909118-07:00 INFO kernel: [28959.375907] ax88179_178a 1-2.1.1:1.0 eth0: unregister 'ax88179_178a' usb-0000:00:14.0-2.1.1, Cypress GX3 SuperSpeed to Gigabit Ethernet Controller
2016-10-28T10:53:55.909120-07:00 WARNING kernel: [28959.375935] ax88179_178a 1-2.1.1:1.0 eth0: Failed to read reg index 0x0002: -19
2016-10-28T10:53:55.909122-07:00 WARNING kernel: [28959.375944] ax88179_178a 1-2.1.1:1.0 eth0: Failed to write reg index 0x0002: -19
2016-10-28T10:53:55.909584-07:00 ERR dhcpcd[26248]: eth0: dhcp if_readrawpacket: Network is down
2016-10-28T10:53:55.911006-07:00 INFO avahi-daemon[1428]: Interface eth0.IPv4 no longer relevant for mDNS.
2016-10-28T10:53:55.911029-07:00 INFO avahi-daemon[1428]: Leaving mDNS multicast group on interface eth0.IPv4 with address 10.210.2.231.
2016-10-28T10:53:55.911036-07:00 WARNING avahi-daemon[1428]: IP_DROP_MEMBERSHIP failed: No such device
2016-10-28T10:53:55.911040-07:00 INFO avahi-daemon[1428]: Withdrawing address record for 10.210.2.231 on eth0.
2016-10-28T10:53:55.916853-07:00 ERR shill[893]: [ERROR:object_proxy.cc(582)] Failed to call method: org.chromium.dhcpcd.Release: object_path= /org/chromium/dhcpcd: org.freedesktop.DBus.Error.NoReply: Message did not receive a reply (timeout by message bus)
2016-10-28T10:53:55.916866-07:00 ERR shill[893]: [ERROR:dbus_method_invoker.h(111)] CallMethodAndBlockWithTimeout(...): Domain=dbus, Code=org.freedesktop.DBus.Error.NoReply, Message=Message did not receive a reply (timeout by message bus)
2016-10-28T10:53:55.919115-07:00 WARNING kernel: [28959.384213] ax88179_178a 1-2.1.1:1.0 eth0 (unregistered): Failed to write reg index 0x0002: -19
2016-10-28T10:53:55.919127-07:00 WARNING kernel: [28959.384231] ax88179_178a 1-2.1.1:1.0 eth0 (unregistered): Failed to write reg index 0x0001: -19
2016-10-28T10:53:55.919130-07:00 WARNING kernel: [28959.384242] ax88179_178a 1-2.1.1:1.0 eth0 (unregistered): Failed to write reg index 0x0002: -19
2016-10-28T10:53:55.919131-07:00 INFO kernel: [28959.384924] usb 1-2.1.2: USB disconnect, device number 84
2016-10-28T10:53:55.921153-07:00 INFO kernel: [28959.387941] usb 1-2.3: USB disconnect, device number 81
2016-10-28T10:53:55.924045-07:00 INFO kernel: [28959.390213] usb 1-2.4: USB disconnect, device number 82
2016-10-28T10:53:56.213069-07:00 INFO kernel: [28959.678924] usb 1-2: new high-speed USB device number 86 using xhci_hcd
2016-10-28T10:53:56.377074-07:00 INFO kernel: [28959.843612] usb 1-2: New USB device found, idVendor=047d, idProduct=8021
2016-10-28T10:53:56.377087-07:00 INFO kernel: [28959.843622] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2016-10-28T10:53:56.377089-07:00 INFO kernel: [28959.843629] usb 1-2: Product: K38231_01
2016-10-28T10:53:56.377090-07:00 INFO kernel: [28959.843633] usb 1-2: Manufacturer: Kensington
2016-10-28T10:53:56.377092-07:00 INFO kernel: [28959.843638] usb 1-2: SerialNumber: MSFT20A1620A000
2016-10-28T10:53:56.378031-07:00 INFO kernel: [28959.844629] hub 1-2:1.0: USB hub found
2016-10-28T10:53:56.378039-07:00 INFO kernel: [28959.844657] hub 1-2:1.0: 4 ports detected
2016-10-28T10:53:56.379029-07:00 INFO kernel: [28959.845664] platform vpd: Driver vpd requests probe deferral
2016-10-28T10:53:56.395928-07:00 ERR laptop-mode[7719]: Couldn't acquire lock. Retrying.... PID is 7684\n
2016-10-28T10:53:56.402203-07:00 INFO laptop-mode[7725]: Laptop mode 
2016-10-28T10:53:56.402928-07:00 INFO laptop-mode[7726]: enabled, not active
2016-10-28T10:53:56.624278-07:00 INFO laptop-mode[8309]: Laptop mode 
2016-10-28T10:53:56.625077-07:00 INFO laptop-mode[8310]: enabled, not active
2016-10-28T10:53:56.641261-07:00 INFO kernel: [28960.106820] usb 1-2.3: new full-speed USB device number 87 using xhci_hcd
2016-10-28T10:53:56.716038-07:00 INFO kernel: [28960.182026] usb 1-2.3: New USB device found, idVendor=04b4, idProduct=5217
2016-10-28T10:53:56.716050-07:00 INFO kernel: [28960.182034] usb 1-2.3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2016-10-28T10:53:56.716051-07:00 INFO kernel: [28960.182040] usb 1-2.3: Product: Billboard Device
2016-10-28T10:53:56.716052-07:00 INFO kernel: [28960.182044] usb 1-2.3: Manufacturer: Cypress Semiconductor
2016-10-28T10:53:56.716053-07:00 INFO kernel: [28960.182049] usb 1-2.3: SerialNumber: 0001
2016-10-28T10:53:56.716054-07:00 WARNING kernel: [28960.182195] usb 1-2.3: ep 0x81 - rounding interval to 1024 microframes, ep desc says 2040 microframes
2016-10-28T10:53:56.720057-07:00 INFO kernel: [28960.186480] hid-generic 0003:04B4:5217.0047: hiddev0,hidraw0: USB HID v1.11 Device [Cypress Semiconductor Billboard Device] on usb-0000:00:14.0-2.3/input1
2016-10-28T10:53:56.720069-07:00 INFO kernel: [28960.186516] platform vpd: Driver vpd requests probe deferral
2016-10-28T10:53:56.720071-07:00 INFO kernel: [28960.186531] platform vpd: Driver vpd requests probe deferral
2016-10-28T10:53:56.796859-07:00 INFO kernel: [28960.259167] usb 1-2.4: new high-speed USB device number 88 using xhci_hcd
2016-10-28T10:53:56.871034-07:00 INFO kernel: [28960.337596] usb 1-2.4: New USB device found, idVendor=18d1, idProduct=4ee1
2016-10-28T10:53:56.871044-07:00 INFO kernel: [28960.337605] usb 1-2.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2016-10-28T10:53:56.871045-07:00 INFO kernel: [28960.337612] usb 1-2.4: Product: Nexus 6P
2016-10-28T10:53:56.871046-07:00 INFO kernel: [28960.337616] usb 1-2.4: Manufacturer: Huawei
2016-10-28T10:53:56.871047-07:00 INFO kernel: [28960.337629] usb 1-2.4: SerialNumber: 84B5T15A10002880
2016-10-28T10:53:56.873087-07:00 INFO kernel: [28960.339449] platform vpd: Driver vpd requests probe deferral
2016-10-28T10:53:56.877602-07:00 ERR laptop-mode[9091]: Couldn't acquire lock. Retrying.... PID is 8572\n
2016-10-28T10:53:56.890851-07:00 INFO laptop-mode[9187]: Laptop mode 
2016-10-28T10:53:56.891590-07:00 INFO laptop-mode[9188]: enabled, not active
2016-10-28T10:53:57.262846-07:00 ERR laptop-mode[9894]: Couldn't acquire lock. Retrying.... PID is 8580\n
2016-10-28T10:53:57.319950-07:00 INFO laptop-mode[9926]: Laptop mode 
2016-10-28T10:53:57.321237-07:00 INFO laptop-mode[9927]: enabled, not active
2016-10-28T10:53:57.516291-07:00 INFO kernel: [28960.981407] usb 1-2.1: new high-speed USB device number 89 using xhci_hcd
2016-10-28T10:53:57.589036-07:00 INFO kernel: [28961.054987] usb 1-2.1: New USB device found, idVendor=047d, idProduct=8023
2016-10-28T10:53:57.589047-07:00 INFO kernel: [28961.054997] usb 1-2.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2016-10-28T10:53:57.589048-07:00 INFO kernel: [28961.055004] usb 1-2.1: Product: K38231_02
2016-10-28T10:53:57.589049-07:00 INFO kernel: [28961.055008] usb 1-2.1: Manufacturer: Kensington
2016-10-28T10:53:57.589050-07:00 INFO kernel: [28961.055013] usb 1-2.1: SerialNumber: MSFT20A1620A000
2016-10-28T10:53:57.590029-07:00 INFO kernel: [28961.055528] hub 1-2.1:1.0: USB hub found
2016-10-28T10:53:57.590035-07:00 INFO kernel: [28961.055600] hub 1-2.1:1.0: 4 ports detected
2016-10-28T10:53:57.591034-07:00 INFO kernel: [28961.056600] platform vpd: Driver vpd requests probe deferral
2016-10-28T10:53:57.655172-07:00 ERR laptop-mode[10655]: Couldn't acquire lock. Retrying.... PID is 8590\n
2016-10-28T10:53:57.664871-07:00 INFO laptop-mode[10673]: Laptop mode 
2016-10-28T10:53:57.665528-07:00 INFO laptop-mode[10674]: enabled, not active
2016-10-28T10:53:57.853093-07:00 INFO kernel: [28961.318289] usb 1-2.1.2: new full-speed USB device number 90 using xhci_hcd
2016-10-28T10:53:57.867155-07:00 ERR laptop-mode[11242]: Couldn't acquire lock. Retrying.... PID is 10520\n
2016-10-28T10:53:57.878903-07:00 INFO laptop-mode[11260]: Laptop mode 
2016-10-28T10:53:57.879537-07:00 INFO laptop-mode[11261]: enabled, not active
2016-10-28T10:53:57.928272-07:00 INFO kernel: [28961.393789] usb 1-2.1.2: New USB device found, idVendor=08bb, idProduct=2912
2016-10-28T10:53:57.928284-07:00 INFO kernel: [28961.393798] usb 1-2.1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
2016-10-28T10:53:57.928285-07:00 INFO kernel: [28961.393804] usb 1-2.1.2: Product: USB audio CODEC
2016-10-28T10:53:57.928287-07:00 INFO kernel: [28961.393808] usb 1-2.1.2: Manufacturer: Burr-Brown from TI
2016-10-28T10:53:57.940302-07:00 INFO kernel: [28961.405651] platform vpd: Driver vpd requests probe deferral
2016-10-28T10:53:57.940310-07:00 INFO kernel: [28961.405671] platform vpd: Driver vpd requests probe deferral
2016-10-28T10:53:58.075531-07:00 ERR cras_server[1919]: USB card: vendor:08bb, product:2912, checksum:81ba52e2
2016-10-28T10:53:58.082327-07:00 ERR laptop-mode[11886]: Couldn't acquire lock. Retrying.... PID is 11439\n
2016-10-28T10:53:58.091057-07:00 INFO laptop-mode[11904]: Laptop mode 
2016-10-28T10:53:58.091649-07:00 INFO laptop-mode[11905]: enabled, not active
2016-10-28T10:53:58.106045-07:00 INFO kernel: [28961.571483] usb 1-2.1.1: new high-speed USB device number 91 using xhci_hcd
2016-10-28T10:53:58.186040-07:00 INFO kernel: [28961.651288] usb 1-2.1.1: New USB device found, idVendor=04b4, idProduct=3610
2016-10-28T10:53:58.186051-07:00 INFO kernel: [28961.651297] usb 1-2.1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2016-10-28T10:53:58.186053-07:00 INFO kernel: [28961.651304] usb 1-2.1.1: Product: K38231_03
2016-10-28T10:53:58.186054-07:00 INFO kernel: [28961.651308] usb 1-2.1.1: Manufacturer: Kensington
2016-10-28T10:53:58.186055-07:00 INFO kernel: [28961.651313] usb 1-2.1.1: SerialNumber: 00A1620A000302
2016-10-28T10:53:58.292514-07:00 ERR laptop-mode[12467]: Couldn't acquire lock. Retrying.... PID is 9086\n
2016-10-28T10:53:58.300411-07:00 INFO laptop-mode[12485]: Laptop mode 
2016-10-28T10:53:58.300999-07:00 INFO laptop-mode[12486]: enabled, not active
2016-10-28T10:53:58.494918-07:00 ERR laptop-mode[13053]: Couldn't acquire lock. Retrying.... PID is 9090\n
2016-10-28T10:53:58.504900-07:00 INFO laptop-mode[13071]: Laptop mode 
2016-10-28T10:53:58.505171-07:00 INFO kernel: [28961.970689] ax88179_178a 1-2.1.1:1.0 eth0: register 'ax88179_178a' at usb-0000:00:14.0-2.1.1, Cypress GX3 SuperSpeed to Gigabit Ethernet Controller, e8:ea:6a:15:5d:4d
2016-10-28T10:53:58.505178-07:00 INFO kernel: [28961.970822] platform vpd: Driver vpd requests probe deferral
2016-10-28T10:53:58.506379-07:00 INFO laptop-mode[13072]: enabled, not active
2016-10-28T10:53:58.728822-07:00 ERR laptop-mode[13666]: Couldn't acquire lock. Retrying.... PID is 11447\n
2016-10-28T10:53:58.737542-07:00 INFO laptop-mode[13684]: Laptop mode 
2016-10-28T10:53:58.738179-07:00 INFO laptop-mode[13685]: enabled, not active
2016-10-28T10:53:58.833044-07:00 INFO kernel: [28962.298103] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
2016-10-28T10:53:58.948729-07:00 ERR laptop-mode[14248]: Couldn't acquire lock. Retrying.... PID is 13085\n
2016-10-28T10:53:58.957833-07:00 INFO laptop-mode[14266]: Laptop mode 
2016-10-28T10:53:58.958486-07:00 INFO laptop-mode[14267]: enabled, not active

This happens about 10 - 15 times per hour.

Crashed report ID: 

How much crashed? Whole browser

Is it a problem with a plugin? No 

Did this work before? No 

Chrome version: 53.0.2785.154  Channel: stable
OS Version: 8530.96.0
Flash Version: Shockwave Flash 23.0 r0
 

Comment 1 by twreid@chromium.org, Jan 31 2017

Components: IO>USB OS>Kernel
Status: Untriaged (was: Unconfirmed)
Labels: Needs-Feedback
NextAction: 2017-04-12
Status: Unconfirmed (was: Untriaged)
I don't see anything in the log indicating a crash. Are there crash IDs in chrome://crashes or other indications in chrome_user_log?
NextAction: ----
Project Member

Comment 4 by sheriffbot@chromium.org, May 15 2017

Status: Archived (was: Unconfirmed)
No feedback was received in the last 30 days from reporter "akhalilx@gmail.com", so archiving this. Please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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