HP Chromebook 13 experiencing intermittent soft crashes
Reported by
akhal...@gmail.com,
Oct 28 2016
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 8530.96.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.154 Safari/537.36 Platform: 8530.96.0 (Official Build) stable-channel chell Steps to reproduce the problem: 1. Use HP Chromebook 13 in docked mode 2. System will soft crash intermittently What is the expected behavior? A stable system. What went wrong? You can tell the Chromebook is soft crashing because the volume slider pops up every time the system recovers (the volume slider pop up is related to another bug already on the tracker). Here are the relevant logs: 2016-10-28T10:53:55.909096-07:00 INFO kernel: [28959.375644] usb 1-2: USB disconnect, device number 80 2016-10-28T10:53:55.909113-07:00 INFO kernel: [28959.375662] usb 1-2.1: USB disconnect, device number 83 2016-10-28T10:53:55.909115-07:00 INFO kernel: [28959.375669] usb 1-2.1.1: USB disconnect, device number 85 2016-10-28T10:53:55.909118-07:00 INFO kernel: [28959.375907] ax88179_178a 1-2.1.1:1.0 eth0: unregister 'ax88179_178a' usb-0000:00:14.0-2.1.1, Cypress GX3 SuperSpeed to Gigabit Ethernet Controller 2016-10-28T10:53:55.909120-07:00 WARNING kernel: [28959.375935] ax88179_178a 1-2.1.1:1.0 eth0: Failed to read reg index 0x0002: -19 2016-10-28T10:53:55.909122-07:00 WARNING kernel: [28959.375944] ax88179_178a 1-2.1.1:1.0 eth0: Failed to write reg index 0x0002: -19 2016-10-28T10:53:55.909584-07:00 ERR dhcpcd[26248]: eth0: dhcp if_readrawpacket: Network is down 2016-10-28T10:53:55.911006-07:00 INFO avahi-daemon[1428]: Interface eth0.IPv4 no longer relevant for mDNS. 2016-10-28T10:53:55.911029-07:00 INFO avahi-daemon[1428]: Leaving mDNS multicast group on interface eth0.IPv4 with address 10.210.2.231. 2016-10-28T10:53:55.911036-07:00 WARNING avahi-daemon[1428]: IP_DROP_MEMBERSHIP failed: No such device 2016-10-28T10:53:55.911040-07:00 INFO avahi-daemon[1428]: Withdrawing address record for 10.210.2.231 on eth0. 2016-10-28T10:53:55.916853-07:00 ERR shill[893]: [ERROR:object_proxy.cc(582)] Failed to call method: org.chromium.dhcpcd.Release: object_path= /org/chromium/dhcpcd: org.freedesktop.DBus.Error.NoReply: Message did not receive a reply (timeout by message bus) 2016-10-28T10:53:55.916866-07:00 ERR shill[893]: [ERROR:dbus_method_invoker.h(111)] CallMethodAndBlockWithTimeout(...): Domain=dbus, Code=org.freedesktop.DBus.Error.NoReply, Message=Message did not receive a reply (timeout by message bus) 2016-10-28T10:53:55.919115-07:00 WARNING kernel: [28959.384213] ax88179_178a 1-2.1.1:1.0 eth0 (unregistered): Failed to write reg index 0x0002: -19 2016-10-28T10:53:55.919127-07:00 WARNING kernel: [28959.384231] ax88179_178a 1-2.1.1:1.0 eth0 (unregistered): Failed to write reg index 0x0001: -19 2016-10-28T10:53:55.919130-07:00 WARNING kernel: [28959.384242] ax88179_178a 1-2.1.1:1.0 eth0 (unregistered): Failed to write reg index 0x0002: -19 2016-10-28T10:53:55.919131-07:00 INFO kernel: [28959.384924] usb 1-2.1.2: USB disconnect, device number 84 2016-10-28T10:53:55.921153-07:00 INFO kernel: [28959.387941] usb 1-2.3: USB disconnect, device number 81 2016-10-28T10:53:55.924045-07:00 INFO kernel: [28959.390213] usb 1-2.4: USB disconnect, device number 82 2016-10-28T10:53:56.213069-07:00 INFO kernel: [28959.678924] usb 1-2: new high-speed USB device number 86 using xhci_hcd 2016-10-28T10:53:56.377074-07:00 INFO kernel: [28959.843612] usb 1-2: New USB device found, idVendor=047d, idProduct=8021 2016-10-28T10:53:56.377087-07:00 INFO kernel: [28959.843622] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3 2016-10-28T10:53:56.377089-07:00 INFO kernel: [28959.843629] usb 1-2: Product: K38231_01 2016-10-28T10:53:56.377090-07:00 INFO kernel: [28959.843633] usb 1-2: Manufacturer: Kensington 2016-10-28T10:53:56.377092-07:00 INFO kernel: [28959.843638] usb 1-2: SerialNumber: MSFT20A1620A000 2016-10-28T10:53:56.378031-07:00 INFO kernel: [28959.844629] hub 1-2:1.0: USB hub found 2016-10-28T10:53:56.378039-07:00 INFO kernel: [28959.844657] hub 1-2:1.0: 4 ports detected 2016-10-28T10:53:56.379029-07:00 INFO kernel: [28959.845664] platform vpd: Driver vpd requests probe deferral 2016-10-28T10:53:56.395928-07:00 ERR laptop-mode[7719]: Couldn't acquire lock. Retrying.... PID is 7684\n 2016-10-28T10:53:56.402203-07:00 INFO laptop-mode[7725]: Laptop mode 2016-10-28T10:53:56.402928-07:00 INFO laptop-mode[7726]: enabled, not active 2016-10-28T10:53:56.624278-07:00 INFO laptop-mode[8309]: Laptop mode 2016-10-28T10:53:56.625077-07:00 INFO laptop-mode[8310]: enabled, not active 2016-10-28T10:53:56.641261-07:00 INFO kernel: [28960.106820] usb 1-2.3: new full-speed USB device number 87 using xhci_hcd 2016-10-28T10:53:56.716038-07:00 INFO kernel: [28960.182026] usb 1-2.3: New USB device found, idVendor=04b4, idProduct=5217 2016-10-28T10:53:56.716050-07:00 INFO kernel: [28960.182034] usb 1-2.3: New USB device strings: Mfr=1, Product=2, SerialNumber=3 2016-10-28T10:53:56.716051-07:00 INFO kernel: [28960.182040] usb 1-2.3: Product: Billboard Device 2016-10-28T10:53:56.716052-07:00 INFO kernel: [28960.182044] usb 1-2.3: Manufacturer: Cypress Semiconductor 2016-10-28T10:53:56.716053-07:00 INFO kernel: [28960.182049] usb 1-2.3: SerialNumber: 0001 2016-10-28T10:53:56.716054-07:00 WARNING kernel: [28960.182195] usb 1-2.3: ep 0x81 - rounding interval to 1024 microframes, ep desc says 2040 microframes 2016-10-28T10:53:56.720057-07:00 INFO kernel: [28960.186480] hid-generic 0003:04B4:5217.0047: hiddev0,hidraw0: USB HID v1.11 Device [Cypress Semiconductor Billboard Device] on usb-0000:00:14.0-2.3/input1 2016-10-28T10:53:56.720069-07:00 INFO kernel: [28960.186516] platform vpd: Driver vpd requests probe deferral 2016-10-28T10:53:56.720071-07:00 INFO kernel: [28960.186531] platform vpd: Driver vpd requests probe deferral 2016-10-28T10:53:56.796859-07:00 INFO kernel: [28960.259167] usb 1-2.4: new high-speed USB device number 88 using xhci_hcd 2016-10-28T10:53:56.871034-07:00 INFO kernel: [28960.337596] usb 1-2.4: New USB device found, idVendor=18d1, idProduct=4ee1 2016-10-28T10:53:56.871044-07:00 INFO kernel: [28960.337605] usb 1-2.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3 2016-10-28T10:53:56.871045-07:00 INFO kernel: [28960.337612] usb 1-2.4: Product: Nexus 6P 2016-10-28T10:53:56.871046-07:00 INFO kernel: [28960.337616] usb 1-2.4: Manufacturer: Huawei 2016-10-28T10:53:56.871047-07:00 INFO kernel: [28960.337629] usb 1-2.4: SerialNumber: 84B5T15A10002880 2016-10-28T10:53:56.873087-07:00 INFO kernel: [28960.339449] platform vpd: Driver vpd requests probe deferral 2016-10-28T10:53:56.877602-07:00 ERR laptop-mode[9091]: Couldn't acquire lock. Retrying.... PID is 8572\n 2016-10-28T10:53:56.890851-07:00 INFO laptop-mode[9187]: Laptop mode 2016-10-28T10:53:56.891590-07:00 INFO laptop-mode[9188]: enabled, not active 2016-10-28T10:53:57.262846-07:00 ERR laptop-mode[9894]: Couldn't acquire lock. Retrying.... PID is 8580\n 2016-10-28T10:53:57.319950-07:00 INFO laptop-mode[9926]: Laptop mode 2016-10-28T10:53:57.321237-07:00 INFO laptop-mode[9927]: enabled, not active 2016-10-28T10:53:57.516291-07:00 INFO kernel: [28960.981407] usb 1-2.1: new high-speed USB device number 89 using xhci_hcd 2016-10-28T10:53:57.589036-07:00 INFO kernel: [28961.054987] usb 1-2.1: New USB device found, idVendor=047d, idProduct=8023 2016-10-28T10:53:57.589047-07:00 INFO kernel: [28961.054997] usb 1-2.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 2016-10-28T10:53:57.589048-07:00 INFO kernel: [28961.055004] usb 1-2.1: Product: K38231_02 2016-10-28T10:53:57.589049-07:00 INFO kernel: [28961.055008] usb 1-2.1: Manufacturer: Kensington 2016-10-28T10:53:57.589050-07:00 INFO kernel: [28961.055013] usb 1-2.1: SerialNumber: MSFT20A1620A000 2016-10-28T10:53:57.590029-07:00 INFO kernel: [28961.055528] hub 1-2.1:1.0: USB hub found 2016-10-28T10:53:57.590035-07:00 INFO kernel: [28961.055600] hub 1-2.1:1.0: 4 ports detected 2016-10-28T10:53:57.591034-07:00 INFO kernel: [28961.056600] platform vpd: Driver vpd requests probe deferral 2016-10-28T10:53:57.655172-07:00 ERR laptop-mode[10655]: Couldn't acquire lock. Retrying.... PID is 8590\n 2016-10-28T10:53:57.664871-07:00 INFO laptop-mode[10673]: Laptop mode 2016-10-28T10:53:57.665528-07:00 INFO laptop-mode[10674]: enabled, not active 2016-10-28T10:53:57.853093-07:00 INFO kernel: [28961.318289] usb 1-2.1.2: new full-speed USB device number 90 using xhci_hcd 2016-10-28T10:53:57.867155-07:00 ERR laptop-mode[11242]: Couldn't acquire lock. Retrying.... PID is 10520\n 2016-10-28T10:53:57.878903-07:00 INFO laptop-mode[11260]: Laptop mode 2016-10-28T10:53:57.879537-07:00 INFO laptop-mode[11261]: enabled, not active 2016-10-28T10:53:57.928272-07:00 INFO kernel: [28961.393789] usb 1-2.1.2: New USB device found, idVendor=08bb, idProduct=2912 2016-10-28T10:53:57.928284-07:00 INFO kernel: [28961.393798] usb 1-2.1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0 2016-10-28T10:53:57.928285-07:00 INFO kernel: [28961.393804] usb 1-2.1.2: Product: USB audio CODEC 2016-10-28T10:53:57.928287-07:00 INFO kernel: [28961.393808] usb 1-2.1.2: Manufacturer: Burr-Brown from TI 2016-10-28T10:53:57.940302-07:00 INFO kernel: [28961.405651] platform vpd: Driver vpd requests probe deferral 2016-10-28T10:53:57.940310-07:00 INFO kernel: [28961.405671] platform vpd: Driver vpd requests probe deferral 2016-10-28T10:53:58.075531-07:00 ERR cras_server[1919]: USB card: vendor:08bb, product:2912, checksum:81ba52e2 2016-10-28T10:53:58.082327-07:00 ERR laptop-mode[11886]: Couldn't acquire lock. Retrying.... PID is 11439\n 2016-10-28T10:53:58.091057-07:00 INFO laptop-mode[11904]: Laptop mode 2016-10-28T10:53:58.091649-07:00 INFO laptop-mode[11905]: enabled, not active 2016-10-28T10:53:58.106045-07:00 INFO kernel: [28961.571483] usb 1-2.1.1: new high-speed USB device number 91 using xhci_hcd 2016-10-28T10:53:58.186040-07:00 INFO kernel: [28961.651288] usb 1-2.1.1: New USB device found, idVendor=04b4, idProduct=3610 2016-10-28T10:53:58.186051-07:00 INFO kernel: [28961.651297] usb 1-2.1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 2016-10-28T10:53:58.186053-07:00 INFO kernel: [28961.651304] usb 1-2.1.1: Product: K38231_03 2016-10-28T10:53:58.186054-07:00 INFO kernel: [28961.651308] usb 1-2.1.1: Manufacturer: Kensington 2016-10-28T10:53:58.186055-07:00 INFO kernel: [28961.651313] usb 1-2.1.1: SerialNumber: 00A1620A000302 2016-10-28T10:53:58.292514-07:00 ERR laptop-mode[12467]: Couldn't acquire lock. Retrying.... PID is 9086\n 2016-10-28T10:53:58.300411-07:00 INFO laptop-mode[12485]: Laptop mode 2016-10-28T10:53:58.300999-07:00 INFO laptop-mode[12486]: enabled, not active 2016-10-28T10:53:58.494918-07:00 ERR laptop-mode[13053]: Couldn't acquire lock. Retrying.... PID is 9090\n 2016-10-28T10:53:58.504900-07:00 INFO laptop-mode[13071]: Laptop mode 2016-10-28T10:53:58.505171-07:00 INFO kernel: [28961.970689] ax88179_178a 1-2.1.1:1.0 eth0: register 'ax88179_178a' at usb-0000:00:14.0-2.1.1, Cypress GX3 SuperSpeed to Gigabit Ethernet Controller, e8:ea:6a:15:5d:4d 2016-10-28T10:53:58.505178-07:00 INFO kernel: [28961.970822] platform vpd: Driver vpd requests probe deferral 2016-10-28T10:53:58.506379-07:00 INFO laptop-mode[13072]: enabled, not active 2016-10-28T10:53:58.728822-07:00 ERR laptop-mode[13666]: Couldn't acquire lock. Retrying.... PID is 11447\n 2016-10-28T10:53:58.737542-07:00 INFO laptop-mode[13684]: Laptop mode 2016-10-28T10:53:58.738179-07:00 INFO laptop-mode[13685]: enabled, not active 2016-10-28T10:53:58.833044-07:00 INFO kernel: [28962.298103] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready 2016-10-28T10:53:58.948729-07:00 ERR laptop-mode[14248]: Couldn't acquire lock. Retrying.... PID is 13085\n 2016-10-28T10:53:58.957833-07:00 INFO laptop-mode[14266]: Laptop mode 2016-10-28T10:53:58.958486-07:00 INFO laptop-mode[14267]: enabled, not active This happens about 10 - 15 times per hour. Crashed report ID: How much crashed? Whole browser Is it a problem with a plugin? No Did this work before? No Chrome version: 53.0.2785.154 Channel: stable OS Version: 8530.96.0 Flash Version: Shockwave Flash 23.0 r0
,
Mar 29 2017
I don't see anything in the log indicating a crash. Are there crash IDs in chrome://crashes or other indications in chrome_user_log?
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Apr 12 2017
,
May 15 2017
No feedback was received in the last 30 days from reporter "akhalilx@gmail.com", so archiving this. Please re-open or file a new bug if this is still an issue. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by twreid@chromium.org
, Jan 31 2017Status: Untriaged (was: Unconfirmed)