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Issue 660254 link

Starred by 4 users
Status: Duplicate
Merged: issue 658606
Owner:
thestig@chromium.org
Closed: Oct 2016
Cc:
chrome-conops-escalation@google.com
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 1
Type: Bug



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Printouts missing text on M54

Project Member Reported by jainabhi...@chromium.org, Oct 28 2016 
Version: 54.0.2840.59 m
OS: Windows

What steps will reproduce the problem?
(1) Open webpage
(2) Crtl + P or right click and select print

What is the expected output?
Printer should print complete text

What do you see instead?
Printout is missing text

Few other things users report
1. Text does not appear to be missing in print preview
2. Changing scaling back to 100% fixes the issue
3. Users can print using same page (with scaling) using other browsers like Edge
4. This has now started happening in Opera 41 as well

Forum : 
https://productforums.google.com/forum/#!topic/chrome/6BtILLT6fbQ

Comment 1 by jainabhi...@chromium.org, Oct 28 2016 

The problem is that some not all of the text appears in the print out.
The printer is connected locally to the computer via USB.
We have swapped out USB cables, updated drivers, uninstalled everything (drivers and Chrome) and reinstalled.  Problem persists.
When we use Print Preview, the print job looks good.  The actual print job is still missing text.
The issue occurs on all PCs we have tried.  Windows 7 Professional and Enterprise with all the latest patches.
If we revert back to Chrome 53.0.2785.116, all works good.

Comment 2 by jainabhi...@chromium.org, Oct 28 2016

Components: Internals>Printing
Summary: Printouts missing text on M54 (was: Print issues with Version 54 (64-bit))

Comment 3 by thestig@chromium.org, Oct 28 2016

Labels: OS-Windows
Can you reproduce this personally, or are you quoting the product forum?

When you say "scaling", what do you mean exactly? There's no scaling feature in print preview yet. We are still working that.

See also  bug 658606 .

Comment 4 by jainabhi...@chromium.org, Oct 28 2016

Mergedinto: 658606
Status: Duplicate (was: Untriaged)
Not just forum we are getting some user feedback as well.
Duping it to 658606

Thank you for looking into this.

Comment 5 by jakevand...@gmail.com, Oct 28 2016 

I have the information request in this thread: https://productforums.google.com/forum/#!topic/chrome/6BtILLT6fbQ;context-place=forum/chrome.

Is there a way I can submit the requested information privately?  If so, please let me know how I can do this?

Comment 6 by thestig@chromium.org, Oct 28 2016 

re: comment 5- If you want to send me an email, I'd be happy to discuss the bug with you.

Comment 7 by jakevand...@gmail.com, Oct 28 2016 

Should I use this e-mail address?  thestig@chromium.org

Comment 8 by thestig@chromium.org, Oct 28 2016 

re: comment 7 - correct.

Comment 9 by jakevand...@gmail.com, Oct 28 2016 

Thanks.  I sent you an e-mail with some screnshots.

Comment 10 by jakevand...@gmail.com, Nov 1 2016 

Do you need any more information from me?

Comment 11 by jakevand...@gmail.com, Nov 1 2016 

FYI.  The new build, 54.0.2840.87, has the same problem.

Comment 12 by weili@chromium.org, Nov 1 2016 

Can you pls try to launch chrome with "--disable-gdi-text-printing" flag to see whether this still happens?

Comment 13 by jakevand...@gmail.com, Nov 1 2016 

To confirm, you want me to launch Chrome like this?  "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-gdi-text-printing

Comment 14 by jakevand...@gmail.com, Nov 1 2016 

Launching Chrome like this: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-gdi-text-printing, fixes the problem.

So we are in business with the --disable-gdi-text-printing.

Is this something that can be fixed in a future build?

Comment 15 by weili@chromium.org, Nov 1 2016 

thanks for the confirmation. It will be fixed.

Comment 16 by thestig@chromium.org, Nov 1 2016

Owner: thestig@chromium.org
Thanks for checking!
►

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