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Issue 660139 link

Starred by 0 users
Status: Available
Owner: ----
Cc:
powerb@chromium.org
mfo...@chromium.org
taku...@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux , Windows , Chrome , Mac
Pri: 3
Type: Feature


Participants' hotlists:
media-router-PE


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[Media Router] Notify user when MR component is not installed

Project Member Reported by mfo...@chromium.org, Oct 27 2016 
Forked from  Bug #646171 

"wrt ungating cloud services - should we check if kLoadMediaRouterComponentExtension is true if it's a chromium build? Otherwise, if the user is signed in and opens the dialog (with no devices) but is expecting cloud sinks, they may be confused.

I don't know actual numbers of chromium usage, but I remember in uni we had chromium preinstalled on our linux desktops and needed special admin permissions to install other software (i.e. Chrome). I would probably have run into the aforementioned case if I didn't know about the kLoadMediaRouterComponentExtension flag. :)"

=> We should add an Issue in the MR dialog when the component is uninstalled or unavailable.

Questions:

- What messaging do we want?

- Do we want different messaging for Chrome vs. Chromium?

- For Chrome users, what is the repair step?  Restarting the browser should trigger a request to install.  If it's an installer issue, then not sure what would be next.

Comment 1 by sko...@chromium.org, Oct 28 2016 

For messaging, I think we can something along the lines of, "Media Router
services are not installed."  For Chrome I would add, "Please restart your
browser."  For Chromium I would say, "Please restart your browser with the
[flag name] flag."

If it's Chrome + an installer issue, it'll be harder to diagnose and
provide users with a good remediation step.  My suggestion for now is to
ignore this case and just hope for the best, but we can revisit if it
becomes common.

Comment 2 by sko...@chromium.org, Oct 28 2016

Owner: mfo...@chromium.org
Status: Assigned (was: Untriaged)

Comment 3 by mfo...@chromium.org, Oct 28 2016 

We've avoided using "Media Router" in any other user facing messaging.  I'd prefer to say "Cast support is not installed."

Comment 4 by sko...@chromium.org, Oct 28 2016 

Yeah good point.  "Cast services are not installed" works fine, I think.

Comment 5 by apaci...@chromium.org, Oct 28 2016 

Messaging SGTM.

Comment 6 by mfo...@chromium.org, Mar 1 2018

Cc: -mfo...@chromium.org -apaci...@chromium.org imch...@chromium.org johnpallett@chromium.org
Labels: -Pri-2 Hotlist-Polish Pri-3
Owner: ----
Status: Untriaged (was: Assigned)
Unlikely to get to this any time soon.  Moving back to triage.

Comment 7 by johnpallett@chromium.org, Mar 6 2018

Status: Available (was: Untriaged)
Estimated that 0.02%-0.06% of users experience this issue, possible workarounds include (1) restarting browser (2) force extensions to update. Could also be a DNS issue which is harder to correct.

Moving to Available as its not a high priority.

Comment 8 by mfo...@chromium.org, Aug 2

Cc: powerb@chromium.org

Comment 9 by mfo...@chromium.org, Aug 2

Cc: -johnpallett@chromium.org

Comment 10 by mfo...@chromium.org, Nov 7

Cc: -imch...@chromium.org
►

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