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Gifs and Videos artifacted or pixelated on M54 |
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Issue descriptionVersion: 54.0.2840.71 m OS: Windows Windows NT: 10.0.14393 <Majority> Windows NT: 10.0.10586 Windows NT: 6.1.7601 SP1 Windows NT: 10.0.14931 Windows NT: 6.1.7600 What steps will reproduce the problem? (1) Visit Youtube.com (2) Play a video What is the expected output? Video should play without pixelation What do you see instead? Please see attached screenshots Affected sites ? Facebook, Twitch, Youtube, twitter, AOL Almost every video appears pixelated for the first 5-10 seconds. In case of Gif after first run everything becomes normal. Other things users have tried This issue is only happening on Chrome. Microsoft Edge plays videos fine. User installed new drivers for my GPU, and unplugged my display port cords and plugged them back in. I've uninstalled and reinstalled Chrome 3 times and none of these things have solved my problem. Forum : https://productforums.google.com/forum/#!msg/chrome/gkC8dZ-LuIY/gazGQieQBgAJ
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Oct 26 2016
jainabhishek@ Can you please get in touch with some of the users and get chrome://gpu information for debugging. Meanwhile, I am looping to gpu experts in our team.
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Oct 26 2016
Working with users on forum to get chrome://gpu details. In the meanwhile, chrome://media-internals file from one of the user
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Oct 26 2016
Chrome://gpu details from user
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Oct 27 2016
I have the same thing happening, but I think it's due to the latest nVidia drivers as I haven't had this issue before Civ 6 coming out with the drivers that came out just after the game.
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Oct 27 2016
Another user feedback Running Chrome in Compatibility mode for Windows 8 seemed to fix the problem, also disabling hardware acceleration worked
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Oct 27 2016
From the looks of it, other Nvidia users are also having the same issue: - https://productforums.google.com/forum/#!topic/chrome/Q3VohffpbdE - https://productforums.google.com/forum/#!topic/chrome/5wiIAVNxMxo - https://productforums.google.com/forum/#!topic/chrome/p1c4NSa_qrE - https://productforums.google.com/forum/#!topic/chrome/374OzizYcfQ - https://productforums.google.com/forum/#!topic/chrome/1EXnxE1dfeY - https://productforums.google.com/forum/#!topic/chrome/O-CylfdVUtE - https://www.reddit.com/r/pcmasterrace/comments/59b3sx/im_getting_this_weird_tearing_when_opening_gifs/ - https://www.reddit.com/r/nvidia/comments/58meqv/driver_37557_faqdiscussion_thread/d920ri6/ - https://www.reddit.com/r/nvidia/comments/58meqv/driver_37557_faqdiscussion_thread/d91vwci/ - https://www.reddit.com/r/nvidia/comments/59c1md/video_corruption_after_installing_latest_driver/ - https://www.reddit.com/r/nvidia/comments/59esw4/gtx_1060_anyone_else_getting_black_stuff_all_over/ It seems Nvidia may have a fix planned: https://forums.geforce.com/default/topic/972951/geforce-drivers/official-375-63-game-ready-whql-display-driver-feedback-thread-released-10-23-16-/post/5004656/#5004656
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Oct 28 2016
Unable to reproduce the issue on win10 chrome version 54.0.2840.71 on navigating to different websites Facebook, Twitch, Youtube, twitter, AOL etc - Videos played fine without any pixelation (Driver info : NVIDIA 10.18.13.5887) Please find the attached chrome://gpu info
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Oct 28 2016
This issue began for me between Chrome 53.0.2785.143 and 54.0.2840.71, with an old NVIDIA driver. Upgrading or downgrading my NVIDIA driver does not solve the problem. For quick reference: Windows NT 10.0.14393 NVIDIA driver - 10.18.13.6881 Chrome/54.0.2840.71 (x64) GPU Chip Type - GeForce GTX 970
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Oct 28 2016
Dale, can you take a look? John is away for a week.
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Oct 28 2016
=>sandersd@ who was trying to figure out if a related change was actually merged to M54.
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Oct 28 2016
Thanks Mo for looping Dale. Dan, It would be great if you could prioritize this issue. We are planning a Stable RC cut on Sunday.(09/30)
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Oct 28 2016
I had a quick chat with jbauman@; the situation is that the known issues with NV12 and zero copy DXGI should not be affecting M54, which just leaves VP9 hardware decode. We should blacklist that for the next stable cut.
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Oct 28 2016
Though I just realized this is reported on twitch and facebook as well, and they don't use VP9. So maybe you're right that the patches to disable zero copy dxgi video weren't merged to M54.
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Oct 28 2016
Thanks for the updates. FYI: We're looking to have a STABLE Refresh in Monday(10/31) and RC cut @ 4.00 PM PST Sunday(10/30) please try to have this bug fixed ASAP.
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Oct 28 2016
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Nov 4 2016
Issue 661268 has been merged into this issue. |
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Comment 1 by jainabhi...@chromium.org
, Oct 26 2016