Only youtube freezing on my nvidia GPU
Reported by
shekhar0...@gmail.com,
Oct 23 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.84 Safari/537.36 Example URL: youtube.com Steps to reproduce the problem: 1. open youtube 2. play any video 3. then try to use seek bar or play/pause What is the expected behavior? using seek bar or play/pause in Youtube videos freezes chrome endlessly or sometimes green screen with always buffering animation What went wrong? If I try to play any video in Youtube chrome freezes though it works fine if I disable hardware acceleration, also this is happening only if monitor is connected to nVidia GPU port i.e when dedicated GPU is being used, it works fine while using iGPU (motherboard HDMI port) even with hardware acceleration enabled. I clean installed windows OS and even reassemble whole PC, but no use, in the end I installed an older version of chrome and now it doesn't freeze, and I am tested both older and latest version one by one and only latest build is the one still freezes, so its definitely something with latest version with some compatibility issues particularly and unfortunately with only my PC build. Oh and all other browsers also working fine. Did this work before? N/A Is it a problem with Flash or HTML5? N/A Does this work in other browsers? Yes Chrome version: 54.0.2840.71 Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 23.0 r0 I looked it up on internet already and it seem this problem is very rare, very few people had this problem with only particular graphic cards. So I have to report this otherwise don't know which version until this problem would fix.
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Oct 26 2016
Here a screen cast for I just tested both the beta and the older v53 build of chrome, first I tested beta version 55 which was having same problem as current stable version, and then the older version 53 which is working fine. And its not because I have 2 versions of chrome installed I just now installed it to show you guys, before this I had clean installed windows 10 twice problem was still there. I don't know how to get that GPU details txt file if its needed.
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Oct 27 2016
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Oct 28 2016
Crash ID 90331c03-702f-4eb7-ac9e-8147c516fa17 (Server ID: f869e5b900000000) Sorry about that, I tested again, video hangs only if I try to use seek bar, play/pause does not affect playback at all and also doesn't hangs chrome. The attached gpu detail file is of right after the video froze.
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Oct 31 2016
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Nov 8 2016
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 10 2016
jbauman: This looks similar to other things you're looking at, like issue 663448, issue 636158, issue 630109, and issue 613701. Are some of these dupes? Can this be duped into one of those? https://crash.corp.google.com/browse?stbtiq=f869e5b900000000 This looks like a hang after media::GpuVideoDecodeAccelerator::OnMessageReceived.
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Nov 28 2016
Issue 668825 has been merged into this issue.
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Dec 2 2016
Just now updated to Version 55.0.2883.75 m (64-bit), problem still there. working fine with version 53 though.
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Jan 9 2017
I'm having the same issue here, the video in comment 6 describes it best. When I load any video and try to scroll through it the whole browser hangs and does nothing, then goes back to responsive and Youtube video becomes just a green screen, then have to reload the page for it to work. This seems to be a hardware acceleration problem, every other browser works perfectly, even edge works superb in 4k videos. If I'm not mistaken, nvidia added support for vp9, but something is not right. (Tried cleaning everything, even reinstalling different versions 32 and 64 bit, still the same.) My hardware: G3258 Stock Clock GTX960 2Gb 8Gb DDR3 Ram
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Jan 11 2017
yini...@chromium.org can you edit and remove my full email address from your comment (#5), someone just now sent me a direct email from servertestgame@gmail.com asking me for my full system configuration details, I don't know if its someone from chromium team or not.
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Jan 11 2017
Ok, deleted comment #5. The text was "[redacted], if you can consistently repro the crash, please go to chrome://crashes, find and report the crash ID (it may also named Server ID) which is 16 digits number. while Chrome is hanging, I see the play button is not pressed, can you press Play to make sure the video is not accidentally in pause state?"
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Feb 12 2017
Now using H264ify extension, everything is working fine with it. So the problem seems to be with VP9.
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Mar 13 2017
Cleaning up sheriffbot label "Needs-Review" label as a part of modified "Needs-Feedback" sheriffbot rule. [ref bug for cleanup 684919]
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Apr 7 2017
Clean installed win 10 creators update, latest nvidia drivers, current stable chrome version but still same issue just that green screen doesn't occur anymore, attaching the text of "chrome://GPU" thing while did this video, it has that error line at the end.
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Aug 7 2017
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Feb 26 2018
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Comment 1 by krajshree@chromium.org
, Oct 26 2016Labels: Needs-Feedback
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