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Issue 654220 link

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Issue metadata

Status: Archived
Owner: ----
Closed: Oct 2017
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Flickering & Black bars once PC resume from Screen timeout with Intel 530

Reported by jonathan...@gmail.com, Oct 8 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.143 Safari/537.36

Steps to reproduce the problem:
1. Use Intel 530 integrated graphics on PC with Chrome Hardware acceleration turned on & Set Windows screen timeout to 10mins
2. Once the screen goes black after 10mins, resume from Screen timeout by moving mouse
3. After resuming from screen timeout, the Chrome browser will start to flicker and show black bars at the Chrome Tab bar and Windows Taskbar. 

What is the expected behavior?

What went wrong?
When I'm using Intel 530 on my PC with hardware acceleration turned on in Chrome, the browser will keep flickering and show black bars at the top and bottom of the screen after resuming from Windows Screen timeout. 

The way to fix this once it happens is to plug out the HDMI/DVI cable from back of Motherboard and plug back in and the screen will return back to normal.

This issue does not happen in Firefox or Microsoft Edge with Hardware acceleration turned on.

If Hardware acceleration is turned off in Chrome with Intel 530, this problem does not show up.

I did not encounter this problem when I was previously using dedicated graphics(Gtx 1070) connected through Pcie slot with Hardware acceleration turned on in Chrome.

Did this work before? No 

Chrome version: 53.0.2785.143  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 23.0 r0
 
2016-10-09 00.41.29.jpg
2.0 MB View Download

Comment 1 Deleted

Update 1:
After uninstalling Intel 530 driver and use back the old 4331 driver, no more flickering after resuming.

Update 2:
Reinstall the latest Intel 530 driver 4501 and the issue appears again. 

Update 3:
Uninstall 4501 driver and Manually Install 4352 driver and no more issues.

Summary:
When I use automatic driver update for Intel 530 in device manager, it installs the 4501 driver and the issue appears.

I've checked Intel 530 driver download website and there is 15.40 driver for 6th Gen cpu which is what I'm using. https://downloadcenter.intel.com/product/88345/Intel-HD-Graphics-530-for-6th-Generation-Intel-Core-Processors

The automatic update installed the latest driver 4501 update which did not state "For 6th Gen" that cause all this problems.

After installing the latest 4352 driver update for Intel 530 6th Gen, the problem disappears.
Project Member

Comment 3 by sheriffbot@chromium.org, Oct 9 2017

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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