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Issue 652541 link

Starred by 2 users
Status: Duplicate
Owner:
ihf@chromium.org
Closed: Oct 2016
Cc:
█ mu...@chromium.org
rohi...@chromium.org
ihf@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Shockwave Flash has crashed on Chrome OS 32 bit

Project Member Reported by soushi@chromium.org, Oct 4 2016 
Version of Google Chrome (Wrench-> About Google Chrome):53.0.2785.103 (Official Build) (32­bit)
Platform: 8530.81.0 (Official Build) stable ­channel daisy
Blink: 537.36 (@0)
JavaScript: V8 5.3.332.43
Flash: 22.0.0.209­r1

- Affected Devices
Samsung Chromebook (SNOW LATITUDEA A-J 4986), Affecting multiple Chromebooks 32 bit.

- Not affected
Chromebook Pixel 2 / Chrome 53.0.2785.129 (64-bit)

- Hardware ID: //Found when pressing Esc+Refresh+Power 
SNOW LATITUDEA A-J 4986 

- Domain managed devices? 
YES 

- Issue description: 
Shockwave flash plugin crashes when loading content on devices. 

- Steps to reproduce (I couldn't reproduce since I don't have 32 bit device)
1. Take a Chromebook 32 bit version(Chromebook 303, XE500C21, since issue is affecting multiple Chromebooks 32 bit). 
2. Sign in to the Chromebook. 
3. Open Chrome. 
4. Go to the URL http://www.icivics.org/games/do-i-have-right. 
5. Click on 'No thanks' on the pop up window. 
6. Click on 'New game!'. 
7. Pick a character and click on 'This is me!'. 
8. Plugin will eventually crash. 

- What's the expected behavior? 
Load flash content as normal 

- What's the actual result? 
Shockwave flash plugin crashes. It displays 'Shockwave Flash has crashed'.

- Timeframe when issue started: 
Customer noticed issue few weeks ago. 

- Does it affect all devices? 
Yes, all Chromebooks with Chrome 32 bit. 

- Isolated to: 
Isolated to models with 32 bit version. 

- Affected Users: 
Any user on this type of devices. 

- Troubleshooting steps taken: 
1. Wiped Chromebook. 
2. Tried different networks. 
3. Tried multiple devices. 
4. Tried different version of Chrome OS. 
5. Tried different Channels: Stable and Beta. 
6. Disable flag Override software rendering list. 
7. Tried changing user agent to Firefox 33 on Windows . 

- Is this reproducible in Beta/Dev? 
Agent tried on Beta and issue persists. 

- Similar issue ( crbug.com/645766 )
I'm not sure this issue is reproducible on 64 bit devices.
If it reproduces on 64 bit as well, this issue could be merged to  crbug.com/645766 .

- Existing Workaround
No workaround


- chrome://version. 
https://drive.google.com/a/google.com/file/d/0B8hJbBKk0-c4RmNVZ3p3ZU5wUHc/view?usp=sharing

- Screenshots of the error message. 
https://drive.google.com/a/google.com/file/d/0B8hJbBKk0-c4QjFZQUNWTzFsNWs/view?usp=sharing

- Chrome debug logs.
https://drive.google.com/a/google.com/file/d/0B8hJbBKk0-c4MlRKTGhkdjZucnc/view?usp=sharing



I think these WARNING are related to the issue, but I have no idea for further investigation.

[disk-chrome-first-render #8384]
2016-09-28T09:34:44.233916-05:00 ERR cras_server[1531]: No chmap queried!
2016-09-28T09:34:44.236113-05:00 INFO chrom[18977]: --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=22.0.0.209-r1 --ppapi-flash-args=enable_hw_video_decode=1 --ui-prioritize-in-gpu-process --use-gl=egl --gpu-sandbox-failures-fatal=yes --gpu-sandbox-start-early --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --max-unused-resource-memory-usage-percentage=5 --login-profile=user --has-chromeos-keyboard --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/default_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/default_small.jpg --child-wallpaper-large=/usr/share/chromeos-assets/wallpaper/child_large.jpg --child-wallpaper-small=/usr/share/chromeos-assets/wallpaper/child_small.jpg --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --enable-prefixed-encrypted-media --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --vmodule=screen_locker=2,webui_screen_locker=2,lock_state_controller=2,webui_login_view=2,power_button_observer=2,*ui/display/chromeos*=1,*ash/display*=1,*ui/ozone*=1,*zygote*=1,*plugin*=2,*chromeos/login/*=1 --login-manager: set rlimit success
2016-09-28T09:34:57.509297-05:00 WARNING crash_reporter[20932]: [user] Received crash notification for chrome[20822] sig 11, user 1000 (ignoring call by kernel - chrome crash; waiting for chrome to call us directly)
2016-09-28T09:34:57.531055-05:00 WARNING crash_reporter[20934]: Received crash notification for chrome[20822] user 1000 (called directly)
2016-09-28T09:38:20.917519-05:00 NOTICE /usr/sbin/chromeos-trim[21570]: /mnt/stateful_partition fully trimmed in 400 seconds
2016-09-28T09:38:20.922798-05:00 INFO periodic_scheduler[21572]: trim: job completed

2016-09-28T09:38:57.665234-05:00 ERR cras_server[1531]: No chmap queried!
2016-09-28T09:38:57.668205-05:00 INFO chrom[18977]: --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=22.0.0.209-r1 --ppapi-flash-args=enable_hw_video_decode=1 --ui-prioritize-in-gpu-process --use-gl=egl --gpu-sandbox-failures-fatal=yes --gpu-sandbox-start-early --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --max-unused-resource-memory-usage-percentage=5 --login-profile=user --has-chromeos-keyboard --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/default_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/default_small.jpg --child-wallpaper-large=/usr/share/chromeos-assets/wallpaper/child_large.jpg --child-wallpaper-small=/usr/share/chromeos-assets/wallpaper/child_small.jpg --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --enable-prefixed-encrypted-media --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --vmodule=screen_locker=2,webui_screen_locker=2,lock_state_controller=2,webui_login_view=2,power_button_observer=2,*ui/display/chromeos*=1,*ash/display*=1,*ui/ozone*=1,*zygote*=1,*plugin*=2,*chromeos/login/*=1 --login-manager: set rlimit success
2016-09-28T09:40:04.508375-05:00 WARNING crash_reporter[21696]: [user] Received crash notification for chrome[21595] sig 11, user 1000 (ignoring call by kernel - chrome crash; waiting for chrome to call us directly)
2016-09-28T09:40:04.534096-05:00 WARNING crash_reporter[21698]: Received crash notification for chrome[21595] user 1000 (called directly)

2016-09-28T09:40:43.180401-05:00 ERR cras_server[1531]: No chmap queried!
2016-09-28T09:40:43.189119-05:00 INFO chrom[18977]: --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=22.0.0.209-r1 --ppapi-flash-args=enable_hw_video_decode=1 --ui-prioritize-in-gpu-process --use-gl=egl --gpu-sandbox-failures-fatal=yes --gpu-sandbox-start-early --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --max-unused-resource-memory-usage-percentage=5 --login-profile=user --has-chromeos-keyboard --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/default_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/default_small.jpg --child-wallpaper-large=/usr/share/chromeos-assets/wallpaper/child_large.jpg --child-wallpaper-small=/usr/share/chromeos-assets/wallpaper/child_small.jpg --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --enable-prefixed-encrypted-media --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --vmodule=screen_locker=2,webui_screen_locker=2,lock_state_controller=2,webui_login_view=2,power_button_observer=2,*ui/display/chromeos*=1,*ash/display*=1,*ui/ozone*=1,*zygote*=1,*plugin*=2,*chromeos/login/*=1 --login-manager: set rlimit success

Comment 1 by soushi@chromium.org, Oct 4 2016

Description: Show this description

Comment 2 by pastarmovj@chromium.org, Oct 4 2016

Components: -Enterprise Internals>Plugins>Flash
Labels: -Hotlist-Enterprise Enterprise-Triaged
Re-labeling as a flash issue.

Comment 3 by ihf@chromium.org, Oct 5 2016 

What does chrome://flash/ or chrome://crashes/ say about crash ids?

Comment 4 by nnag...@chromium.org, Oct 5 2016

Labels: M-53

Comment 5 by hsiangc@chromium.org, Oct 7 2016 

ihf@ is this issue dup of #596908?

Comment 6 by hsiangc@chromium.org, Oct 7 2016 

Issue 596908 has been merged into this issue.

Comment 7 by ihf@chromium.org, Oct 7 2016 

Normally I would merge it the other way around (new into old).
Project Member

Comment 8 by sheriffbot@chromium.org, Oct 7 2016

Labels: Fracas


If this update was incorrect, please add "Fracas-Wrong" label to prevent future updates.

- Go/Fracas

Comment 9 by hsiangc@chromium.org, Oct 7 2016

Mergedinto: 596908
Status: Duplicate (was: Unconfirmed)
►

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