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Issue 652370 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Oct 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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MP4 videos from asos.com site don't work

Project Member Reported by w...@google.com, Oct 3 2016

Issue description

Chrome Version: 53.0.2785.144
Chrome OS Version: 8530.93.0 (Official build) stable-channel link
Chrome OS Platform: Chromebook Pixel 1
Network info: wifi (??)

Please specify Cr-* of the system to which this bug/feature applies (add
the label below).


Steps To Reproduce:
(1) open asos.com
(2) navigate to any item that has a "catwalk" video (some items in the store only have photos, but most have a video)
(3) there is an "oops, error" instead of the video
(4) you can find the actual MP4 in the inspector, but pasting it in the URL bar just gives a white screen, e.g. http://video.asos-media.com/products/ASOS/_media_/76a/76a928f8-cbc4-4b5f-acbb-dd27c42686e2.mp4 - The same video works on Chrome on desktop.

Expected Result: video plays

Actual Result: video doesn't play

How frequently does this problem reproduce? (Always, sometimes, hard to
reproduce?) 
Always on the one chromebook I tested it on. Restarts, upgrades are having no effect.

What is the impact to the user, and is there a workaround? If so, what is
it? 
Don't know a workaround.

Please provide any additional information below. Attach a screen shot or
log if possible.
example video that isn't working: http://video.asos-media.com/products/ASOS/_media_/76a/76a928f8-cbc4-4b5f-acbb-dd27c42686e2.mp4

 
Project Member

Comment 1 by sheriffbot@chromium.org, Oct 4 2016

Labels: Hotlist-Google
Cc: rohi...@chromium.org vsu...@chromium.org avkodipelli@chromium.org hsiangc@chromium.org posciak@chromium.org
Components: OS>Kernel>Video
Labels: -Pri-3 M-55 Pri-1
Status: Untriaged (was: Unconfirmed)
able to reproduce this issue on link and tricky devices. But it is not reproduced on daisy and pit devices. Looks like it is intel specific issue.

Also video is working on intel devices by disabling hardware decode from about:flags

Version used : 8861.0.0/55.0.2878.0

Feedback Id: 12741120371
Labels: videoshortlist
Unfortunately, the provided stream appears to not be a valid H.264 stream. The max_dec_frame_buffering syntax element is larger than MaxDpbSize. This is also confirmed by the reference H.264 decoder.
Status: WontFix (was: Untriaged)

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