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Updating browser causes USB mouse to freeze and require replugging
Reported by
splak...@gmail.com,
Oct 3 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2877.0 Safari/537.36 Steps to reproduce the problem: 1. Plug in and use a USB mouse like my Logitech M570 Trackball 2. Open Chrome Canary and verify that everything works fine 3. Get an update and select 'Update Google Chrome' 4. Note that the mouse can no longer be moved 5. Unplug the USB mouse and plug it in again 6. Verify that the mouse can move again 7. Repeat (I've repeated this for the last 10+ updates) What is the expected behavior? Updating Chrome should have nothing at all to do with the function of my USB mouse. One application on my system should not break the mouse for all other applications. What went wrong? The USB mouse was completely unable to perform any input and required unplugging and replugging to work again after updating Chrome. Did this work before? Yes It worked fine in some of the recent Chrome stable updates like 53.0.2785.116 Chrome version: 55.0.2877.0 Channel: canary OS Version: OS X 10.11.6 Flash Version: Shockwave Flash 23.0 r0
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Oct 3 2016
Yes, it can be reproduced with chrome://restart
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Oct 3 2016
Excellent. I'll investigate this next Monday when I'm back at my regular office and have access to my Mac and collection of USB mice. One last question, are you using a KVM? I ask because I have had devices that start spamming the bus for one reason or another and overwhelm the processor in the KVM.
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Oct 3 2016
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Oct 3 2016
I have a KVM but it's not attached to the mouse/keyboard atm. I can hook it up for testing if needed though. It is attached to my monitor though.
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Oct 14 2016
This is fixed in 56.0.2890.0 canary (64-bit).
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Oct 24 2016
And seems to be back again in Version 56.0.2899.0 canary (64-bit).
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Oct 25 2016
I have not been able to reproduce this yet so let me see if more information helps: 1. What model of Apple computer are you using? 2. Do you have Logitech Options installed? 3. Do you have any USB 3.0 devices connected to your system? 4. What is the output of the following command both before and after navigating to chrome://restart and having the mouse freeze: ioreg -r -n "USB Receiver" 5. After the mouse has frozen (and before unplugging it) wait 30 seconds and then navigate to chrome://device-log and include the output from there as well.
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Oct 25 2016
1. MacBook Pro (Retina, 15-inch, Mid 2014) 2. No. I do have the Logitech Smooth Scrolling extension installed, but the problem occured before I installed that as well. 3. No. 4. Attached and captured before w/ working mouse and after when mouse was not functional. 5. Attached. |
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Comment 1 by reillyg@chromium.org
, Oct 3 2016Owner: reillyg@chromium.org