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Issue metadata

Status: Archived
Owner: ----
Closed: Oct 2017
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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Chrome browser crashes immediately upon start

Reported by vital...@gmail.com, Oct 2 2016

Issue description

Chrome Version       : latest Chrome browser, downloaded & installed on 30.09.2016
URLs (if applicable) : -
Other browsers tested: Firefox
  Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
     Safari: -
    Firefox: OK
         IE: OK

What steps will reproduce the problem?
(1) Run Chrome
(2) Crashes immediately

What is the expected result? Running ok


What happens instead? Crashes


Please provide any additional information below. Attach a screenshot if
possible.

 
2af4dd18-245f-4328-85a7-c2dfa964ba01.dmp
847 KB Download

Comment 1 by vital...@gmail.com, Oct 2 2016

OS Name	Microsoft Windows 8 Pro with Media Center
Version	6.2.9200 Build 9200
Other OS Description 	Not Available
OS Manufacturer	Microsoft Corporation
System Name	ACER-S7
System Manufacturer	Acer
System Model	Aspire S7-391
System Type	x64-based PC
System SKU	Aspire S7-391_0747_2.18
Processor	Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date	Insyde Corp. V2.18, 09/12/2013
SMBIOS Version	2.7
Embedded Controller Version	1.17
BIOS Mode	UEFI
BaseBoard Manufacturer	Acer
BaseBoard Model	Not Available
BaseBoard Name	Base Board
Platform Role	Mobile
Secure Boot State	On
PCR7 Configuration	Binding Not Possible
Windows Directory	C:\Windows
System Directory	C:\Windows\system32
Boot Device	\Device\HarddiskVolume2
Locale	Russia
Hardware Abstraction Layer	Version = "6.2.9200.16442"
User Name	ACER-S7\User
Time Zone	Russia TZ 2 Standard Time
Installed Physical Memory (RAM)	4.00 GB
Total Physical Memory	3.89 GB
Available Physical Memory	2.29 GB
Total Virtual Memory	5.58 GB
Available Virtual Memory	3.43 GB
Page File Space	1.69 GB
Page File	C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions	Yes
Hyper-V - Second Level Address Translation Extensions	Yes
Hyper-V - Virtualization Enabled in Firmware	Yes
Hyper-V - Data Execution Protection	Yes

Cc: hdodda@chromium.org
Labels: NeedsFeedback OS-Windows
Tested on windows 8 in Chrome browser with following builds and could not reproduce the issue.

Stable : 53.0.2785.143
Beta   : 54.0.2840.41
Dev    : 55.0.2873.0

Could you please try a system restart and a fresh installation of chrome browser. Please update us with your observations.

Thank You.

Comment 3 by vital...@gmail.com, Oct 4 2016

Just did, no luck - immediate crash.
What does the attached dump say - does it tell the exception that takes place?

Comment 4 by vital...@gmail.com, Oct 4 2016

Downloaded from here: https://www.google.com/chrome/browser/desktop/index.html
Unistallation, Reboot - did not help.
Project Member

Comment 5 by sheriffbot@chromium.org, Oct 4 2017

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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