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Issue 651571 link

Starred by 14 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Dec 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Screen goes black and comes back on with an unexpected crash or logs user off every 10 seconds

Reported by rjohn...@eesd.net, Sep 29 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.116 Safari/537.36
Platform: 8530.90.0 (Official Build) stable-channel cyan

Steps to reproduce the problem:
1. log on Chromebook
2. 10-15 seconds screen goes black
3. comes back to crash or login screen

What is the expected behavior?

What went wrong?
This issue has been randomly happening around our domain.  Temporary fix - RESET COOKIES in Admin console, go to www.google.com/settings/chrome/sync and reset sync.  This is a temp fix but some users have it happening again

Crashed report ID: 

How much crashed? Whole browser

Is it a problem with a plugin? N/A 

Did this work before? Yes 

Chrome version: 53.0.2785.129  Channel: stable
OS Version: 
Flash Version: Shockwave Flash 23.0.0.162-r1

ACER C738T is the device we have noticed most.  We currently have version set to no restrictions and stable channel for all devices
 

Comment 1 by svoge...@epasd.org, Oct 4 2016

We have been having this more and more often also
Maybe not quite the same but we have had issues on Acer C720, C730 and R11. When using the device users are experiencing 'cut outs' screens going black and then coming back on and also a crash report coming up as well. 

Comment 3 by rjohn...@eesd.net, Oct 5 2016

We are having the same 'cut-outs' - hopefully I described it well.  Please add anything you know about it
Same issue here on R11. V52 & V53. 
We had the same issue. Fixed it by manually updating every chromebook to the latest version, 53.x.x.x
Is there an ID in chrome://crashes?
I'm seeing similar behavior on freshly provisioned Chromebooks running Chrome v53 (stable).  As the user profile downloads upon first login, I can see the launch bar at the bottom start to populate w/shortcuts and flicker.  The Chrome browser crashes.  All these events repeat a number of times until the user session is ultimately killed by an apparent reboot. 

I eventually got a successful login by disabling the wifi radio intermittently during the login process.

I've logged in with various user accounts to see whether the behavior is user-specific, and it's not.

Comment 8 by rjohn...@eesd.net, Oct 25 2016

This seems to be only happening on our ACER C738T (R11) devices.  We are all on latest STABLE - it begins to flash off and on (crashes) - happens so quickly I can't get an ID in chrome://crashes.  This is the one I could get off the PC Chrome:
Crash ID 06212cb9-53ae-442c-b2e8-76b9a52c3208
I've been seeing this behavior on HP G1 Chromebooks
Components: Services>Sync
Labels: Needs-Feedback
rjohnson@: I couldn't find crash report with ID 06212cb9-53ae-442c-b2e8-76b9a52c3208. Usually IDs are in the form of long decimal numbers with a bunch of zeroes at the end. Could you check if you have one?
I'm a happy user of 4 HP chromebooks.   This morning Fedex delivered a new Acer 14 model CB3 431.  The gold aluminum case is gorgeous!   Out of the box an issue:  after connecting to internet and logging in to google account, after 10 seconds, the screen flashes black, then logs me out.  Over and over.  Strange thing:  it works fine in Guest Mode.   Finally, it has just gone black and won't respond to anything.  I suspect it is some Google precaution against a strange computer logging in to my account, but I don't know for sure.  This didn't ever happen on my HP and Toshiba chromebooks.  Did I mention I'm a chromebookophile?   Best computer ever for any price, imho.

Googling forums like this one, I see this is a known issue.  I called Acer.  They said call Amazon.  I called Amazon, and they are replacing the unit.  Hope the new unit works, since the hardware is stunningly beautiful !
Status: WontFix (was: Unconfirmed)
Closing due to inactivity. Please reopen if you are able to get a crash id from chrome://crashes .

Comment 14 by rjohn...@eesd.net, Dec 7 2016

It doesn't produce a Crash log.  It seems to be much less frequent on 55 than on 53 or 54.
The issue was tied to an out-of-date ChromeOS version on new Chomebooks we received.  Before performing enterprise enrollment (which disabled guest account access per our Chrome policies), we'd need to log in as guest and perform a ChomeOS update.  Then, after enterprise enrollment, our Chromebooks behaved normally.

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