Fitbit Charge 2 will not sync with Chrome OS.
Reported by
pmlz2...@gmail.com,
Sep 27 2016
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Issue description
UserAgent: Mozilla/5.0 (X11; CrOS armv7l 8530.90.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.129 Safari/537.36
Platform: 8530.90.0 (Official Build) stable-channel veyron_minnie
Steps to reproduce the problem:
1. open bluetooth
2. add device
3. connect
What is the expected behavior?
tracker would sync via bluetooth
What went wrong?
Authentication failed
According to Fitbit:
We would like to inform you that the OS that ChromeBook uses is "Google Chrome OS" and it's not supported by Fitbit, the OS supported by Fitbit are these ones below, that's why you haven't been able to sync or pair your tracker with your ASUS Chromebook Flip, we recommend using one of the following Browsers or you can try setting up using a Supported device.
PC Browsers MAC Browsers
Chrome 12 and up 12 and up
SO! IF Chrome browser will sync the data from fitbit trackers, why can't the Chrome OS??
Do I have to download the Chrome Browser on the Chromebook Flip?
Did this work before? No
Chrome version: 53.0.2785.129 Channel: stable
OS Version: 8530.90.0
Flash Version: Shockwave Flash 23.0 r0
Fitbit support stated it would work with the Chrome Browser but not with the Chrome OS. Why is that?
Any help would be great! There are so many people wanting to sync their Fitbits with Chrome!!
So how can I sync data from my Fitbit on the Chromebook Flip? Do I have to download the Chrome browser??
Could an extension or small program be created to bridge the difference between Chrome Browser and OS so that the Bluetooth will work??
Will the Bluetooth on Chromebook Flip work with & sync any known fitness tracker???
Thank you for your time and help.
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Nov 15 2016
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Nov 15 2016
Hi pmlz2004@, can you check on latest M-55 or M-56 builds. This is fixed in M-55 and above builds.
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Dec 14 2016
No response to #3, so closing as WontFix. Please reply if this is still a problem!
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Dec 14 2016
I have not been able to try your suggestion to use M-55 or M-56 builds. I have Secure build #54. I guess the update to 55 or 56 have not come to the Secure platform yet. I am not a Developer and do not want things that might not work. As soon as the 55 or 56 are released to the secure build or what ever they call it, I will try it. What I am finding is that the BLUETOOTH is not Connecting to the Setup section. The Fitbit does show as an item to be connected, but it will NOT connect. I have tried many times to connect the Bluetooth to fitbit but it will not. I had no trouble connecting the bluetooth mouse! IT works..!! Could this be a bluetooth problem??
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Dec 14 2016
It is a known problem in M54 and now works (at least for us) in M55+. If it still doesn't work after M55 goes stable, let us know!
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Dec 14 2016
Okay! I will! I hope M55 goes Stable pretty soon!! I have no idea when that will be, do you?? Thanks so much!! Peggy
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Dec 14 2016
M55 should have gone Stable on Friday: https://chromereleases.googleblog.com/2016/12/stable-channel-update-for-chrome-os.html . Have you checked for updates?
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Dec 14 2016
I just checked and it says " your Chromebook is up to date. " I have Version 54.0.2840.101 Platform 8743.85.0 ( official build) stable channel veyron_ minnie ARC Version 3487238 Firmware Google _ Veyron_ Minnie.6588.197.0 I am on Stable channel. Hope the info will help. Peggy
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Jan 9 2017
Yes! I was now able today to down load a nevw verison- Version 55.0.2883.87 Platform 8872.70.0 (Official Build) stable-channel veyron_minnie ARC Version 3554338 Firmware Google_Veyron_Minnie.6588.197.0 SO Now my Fitbit One Syncs !!!!!!!!!!! BUT now my New Fitbit Charge 2 does NOT sync. Bluetooth will not Connect with the Fitbit Charge 2. Says Connection Fails. Can you please help with this?? Thank you for all your kind help and hope we can now get my Fitbit Charge to sync!!! Sincerely, Peggy
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Jan 10 2017
Reopening to investigate the Fitbit Charge 2 issue
,
Jan 10 2017
I'm not the right owner for a bluetooth issue
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Jan 10 2017
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Jan 17 2017
Thank you for providing more feedback. Adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Mar 3 2017
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Mar 3 2017
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Mar 13 2017
Cleaning up sheriffbot label "Needs-Review" label as a part of modified "Needs-Feedback" sheriffbot rule. [ref bug for cleanup 684919]
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Apr 14 2017
As i check on 9457.0.0 caroline 1.With fitbit Zip device i was able to pair and connect the device and use it using the fitbit app 2.But on the same machine when i try to pair fitbit charge 2 , the device doesn't connect with the chromebook.
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Sep 20 2017
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Sep 20 2017
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Apr 19 2018
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Comment 1 by pnoland@chromium.org
, Sep 28 2016Labels: -Type-Bug Type-Feature
Owner: pnoland@chromium.org