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Issue 650706 link

Starred by 2 users
Status: WontFix
Owner: ----
Closed: Dec 2016
Cc:
█ krajshree@chromium.org
pnoland@chromium.org
ew...@chromium.org
msarda@chromium.org
█ bzanotti@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux
Pri: 2
Type: Bug



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Can't sign in to sync, "service unavailable"

Reported by fied...@gmail.com, Sep 27 2016 
UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/51.0.2704.79 Chrome/51.0.2704.79 Safari/537.36

Steps to reproduce the problem:
1. Open more, choose settings
2. Choose "sign in"
3. Dialog for enterinf username shows
4. Type username, get account details and password dialog
5. Enter password

"uh - oh". Service unavailable, try again later.

What is the expected behavior?
Sign in to sync service.

What went wrong?
Couldn't sign in.

Did this work before? N/A 

Chrome version: 51.0.2704.79  Channel: n/a
OS Version: 
Flash Version: 

I have no problems with signing in to my google account .

Distributor ID: Ubuntu
Description:    Ubuntu Yakkety Yak (development branch)
Release:        16.10
Codename:       yakkety

Comment 1 by controlr...@sharengo.eu, Sep 28 2016 

Same problem here
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/51.0.2704.79 Chrome/51.0.2704.79 Safari/537.36

Click on "log in" top right corner
Fill with user and password
get message "Sorry, service unavailable - please try again later"

It was expected to sign in correctly and sync

This worked before

Additionaly: can login on chromium on other computer, can login on google services online

Comment 2 by pnoland@chromium.org, Sep 28 2016

Labels: Needs-Feedback
Can you provide a screenshot of the chrome://signin-internals page? Thanks.

Comment 3 by pnoland@chromium.org, Sep 28 2016

Owner: pnoland@chromium.org

Comment 4 by fied...@gmail.com, Sep 28 2016 

chrome://signin-internals page screenshot
signin.jpg
202 KB View Download

Comment 5 by pnoland@chromium.org, Sep 28 2016

Cc: pnoland@chromium.org
Components: -Services>Sync Services>SignIn
Owner: ----
Looks like every service(not just sync) is failing with "Failure: Invalid credentials." Signin folks, do you have any insight?

Comment 6 by pnoland@chromium.org, Sep 28 2016

Labels: -Needs-Feedback

Comment 7 by krajshree@chromium.org, Sep 29 2016

Cc: krajshree@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on Ubuntu 14.04 using chrome stable #53.0.2785.116 and the reported version #51.0.2704.79.
Attached a screen cast for your reference.

Following are the steps followed to reproduce the issue.
------------
1. Opened chrome://settings
2. Clicked on "Sign in to chrome" button.
3. Entered valid username and password.
4. Observed that i was able to sign in to sync service.

Reporter@ - Could you please check this issue by removing all profiles from the people option in chrome://settings and sign in again.
650706.ogv
3.5 MB View Download
Project Member

Comment 8 by sheriffbot@chromium.org, Dec 19 2016

Cc: ew...@chromium.org bzanotti@chromium.org msarda@chromium.org
Status: WontFix (was: Unconfirmed)
--Chrome Identity automated triaging--

This bug is Unconfirmed and has gone two weeks without any activity, so it is being closed as WontFix. Please re-open if this is still a valid and reproducible bug or feature request and mark it as Available. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
►

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