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Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Oct 2016
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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Chrome Remote Desktop hanging on "Connecting..."

Reported by travis.g...@gmail.com, Sep 26 2016

Issue description

Chrome Browser Version (both): 53.0.2785.103
OS Version (on the Chromebook): 8530.81.0
OS Version (on Windows): Windows 10 Home Version 1511 Build 10586.589
URLs (if applicable) : N/A


What steps will reproduce the problem?
1. N/A
2. N/A
3. N/A

What is the expected result?
Connect to the other computer via Remote Desktop.

What happens instead of that?
Hangs on "Connecting..." loop.

Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString (chromebook): Mozilla/5.0 (X11; CrOS x86_64 8530.81.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.103 Safari/537.36

UserAgentString (on Windows): Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.116 Safari/537.36
 

Comment 1 by eroman@chromium.org, Sep 26 2016

Components: Services>Chromoting
Can you send us logs from the client computer? To do that:

* With the app running, visit chrome://extensions
* Ensure that the "Developer Mode" checkbox at the top right of the page is checked.
* Scroll down to the Chrome Remote Desktop extension.
* Click the main.html link.
* Select the Console tab.

Please either copy/paste the contents here, or save to a file and attach it.

Status: WontFix (was: Unconfirmed)

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