Oh yes, I forgot to mention the fact (possibly most predictable bit) that all 3 of my computers are running Kaspersky Total Security 2017. Somewhere between Chrome, Kaspersky and Windows 10 is a problem.

Ive experienced the exact same thing on my dell xps 9360. I downloaded an extension a user made from comment 109 and it seems to have done the trick

After waiting on for months, still no resolution.
I removed Kaspersky total security 2017, using removal tool.
Purchased Mcafee total protection, scrolling issue gone. I like Chrome a lot and it was a big pain to use other browsers, saved links etc most importantly casting to chromecast.

Hopefully Kaspersky fixes this issue soon, or switch to other antivirus software.

Ive experienced the same problem on my ASUS UX410 with Win10 and KIS installed.
I disable "touch-events" in "chrome://flags/" and scrolling issue was gone.

Disable "touch-events" doesn't actually solve the problem. Two-finger-scroll works for a longer hours, but eventually stop working on my Asus UX410 laptop with win10 anniversary version and KIS 17.0.0.611

That's because people read the 1st post then answer. As I can confirm the problems gone in the upcoming redstone 2 release of windows 10 as confirmed by Kaspersky the matter is technically closed apart from a 4 month wait for the update.

Best to manually update daily and delete the 3 offending files each time. Or buy another anti virus.

You are right, i removed Kaspersky and installed Mcafee antivirus.
After weeks, so far no scrolling issue.
I liked kaspersky, but due to this scrolling issue, i have to move to another anti virus.

Re #124 - disabling touch events indeed didn't solve it in the end. 
As with the others, KIS is not really helping out here. My licence expires in 2 weeks and this isn't encouraging to renew...

After my first help ticket expired last week, I decided to give this another try.  Both times I references this thread.  Here is Kaspersky's response:

The issue has been identified as a bug by our developers. It is currently in testing with them. Unfortunately I do not have a workaround or further information at this time, but Microsoft confirmed the issue and told that fix will be available with Windows 10 Red Stone update 2

As the issue has been identified as a bug I can offer you a refund for the product. Please let me know if you would like to go with this option or await further information from our developers when it's available. 

Trouble is I paid under £20 for 6 licences (5 machines each) so I'm better
off waiting for the fix.

Does anyone know if signing up as a Windows Insider and updating to the Windows 10 Creators build fixes this issue? (since it was mentioned above that the bug has been fixed for Red Stone 2, which I believe is synonymous with Creators)

Yes but you need the beta of Kaspersky add well and neither is very stable
yet.

same here. Surface book with Kapersky.

I updated my surface 3 with the new insider update. And so far everythings working fine. Kaspersky is still runnin'. Until now no more freezes. Hope it will stay this way. 

same issue happens here with kaspersky extension in windows 10. hopefully it is going to be fixed soon, either by windows update, kaspersky update, or chrome update.

My two finger scroll sometimes works sometimes not in chrome. It works when browsing the messages here for example, but in my yahoo inbox(opened on chrome) or youtube for example. I own a new dell xps 13 touch and yes, just updated windows to the latest. Not antivirus but de windows defender. The problem seems to be some compatibility between chrome and windows. Trying to make us try Edge? lol

I have this issue on a MacBook Pro with bluetooth mouse. Scrolling with everything else in any of my 3 monitors works fine. It is chrome only.

 Issue 681318  has been merged into this issue.

I know this issue is filed as OS = Windows but I am having the same issue under OS X v10.11.3 and Chrome 56.0.2924.87 on a MacBook Pro with no mouse or external monitor.

As soon as I plug in a monitor or a mouse, things scroll as they should.

Hi Dev Team,

I have been following this post since months..! yet no fix has been released.
I am using Dell laptop with Windows 10 home edition, re-installed Kaspersky with latest version. no change.

Google Chrome is upgraded till date with auto update channel. 
2 finger gesture works for a while after reboot or google chrome launch and after that it just stops working. Really frustating! 
But everything works fine with Firefox for internet explorer ..

Please fix it asap.
Thanks

*Firefox or internet explorer ..

Still waiting for Chrome to be optimized for Windows 10-- The interface is too small for touch, and something between WIN10, Kaspersky (unconfirmed, possibly coincidentally concurrent) and Chrome does not play well.

Skimming the above comments, I didn't see anyone mention that the issue can be temporarily relieved by minimizing and maximizing one or more times, or switching between windows one or more times. But two touch scrolling will always stop working after a random amount of time, averaging about 10-15 minutes.

I am on a Surface 3, latest stable firmware and system update. Likewise on Chrome, latest stable version.

Same here. Acer Aspire R13. KIS 17.0.0.611 (c) and chrome 56.0.2924.87 (64-bit). Problem goes away when disable KIS protection and exit the program. No real solution so far!!

I'm having the same issue on Acer Swift 3, everything works on other Browsers, even disabled and uninstalled Kaspersky 2017. Also restored default settings. 
This problem still persist.

What were you doing?
1] Power up laptop.
2] Start up Lotus Notes.
3] Start up chrome browser.

What happened?
1] Once chrome browser have started up.
2] Touch-pad will hang, unresponsive to user.
3] After an unknown amount of time, touch-pad will work again, but with disabilities.
4] Two finger scrolling is disabled by chrome.

What is affected?
1] Synaptics software that is responsible for track-pad and touch pad behavior of laptops, [It seems like chrome have blocked all commands of the Synaptics software].
2] Two finger scrolling is disabled for all programs. 
3] Track-pad scrolling is disabled for all programs as well.

Current solution:
1] Restart the laptop.

Laptop OS: Windows 8.1
Chrome version: Version 56.0.2924.87 (64-bit)

Under linux (Arch, kernel 4.10) too. Just stops scrolling on single tab (on other - works). 'Repaired' by copying url, and reopening (not reloading) tab.

Two finger scroll used to be fine until very recently. It just stopped working from the last couple of days with Chrome Version 56.0.2924.87 (64-bit). It is now fixed with the Version 57.0.2987.110 (64-bit).
OS: Windows 10 Pro 64bit.

The update did not fix the problem, I lasted 30 minutes before 2 finger
scroll stopped.
Please do not post it is fixed until you have had at least a full 8 hours
use.

Microsoft have already identified the problem and will be rolling out a fix
in the next windows update called redstone 2.

Same problem with my computer. Acer F5 bought it just a week ago.
Hope the update helps.

Same problem with my new XPS 15 9560!! very annoying.

Same here... lenovo E series with Windows 10.

same :/

I have this (or a similar issue) on my Lenovo Yoga 2 Pro, and I've found that it is caused by using the two-finger scroll while reloading. That somehow kills touch-pad scroll event for that tab only. Steps to reproduce for me:

1) go to any website
2) reload the page as many times as you want
3) scroll only AFTER the page has loaded -- it still works
4) reload again and scroll while the page is reloading -- the page can no longer be scrolled via two finger scroll
5) switch to another tab and it can still be scrolled via two finger scroll

The only way to fix it is duplicate the tab and close the old one. I have tested in FireFox and I am able to scroll the entire time the page loads, and after, using two fingers. I tested in Chrome Canary (latest version) and the issue actually seems worse.

Please fix this. I noticed that reloading in general is way faster in FireFox. I wonder what else I've been missing out on...

I am running the RS2 Creators update via the fast ring, no problems now.

I posted this over in the productforums:

I was having the same problem. If I tried to scroll while a page was still loading 2 finger scroll would quit working.

My fix was to go into chrome://flags/ and set "smooth scrolling" to "disable". 

I tested this several times with smooth scrolling set to "default"(on), and "disable". Scrolling never stopped working while smooth scrolling was disabled, but would always eventually stop working when on, though sometimes it would take a few page reloads before it stopped. It is still unknown if this fix will stand the test of time, but as I said, I did several tests with 100% failure rate with smooth scrolling on, and zero when off.

I've been using the Creator's update (which is nearing release) and the issue remains with Kaspersky.  Switch to Norton and the issue is gone.

Try a fresh install as it fixed it for me.

This worked for me as well:
I posted this over in the productforums:

I was having the same problem. If I tried to scroll while a page was still loading 2 finger scroll would quit working.

My fix was to go into chrome://flags/ and set "smooth scrolling" to "disable". 

I tested this several times with smooth scrolling set to "default"(on), and "disable". Scrolling never stopped working while smooth scrolling was disabled, but would always eventually stop working when on, though sometimes it would take a few page reloads before it stopped. It is still unknown if this fix will stand the test of time, but as I said, I did several tests with 100% failure rate with smooth scrolling on, and zero when off.

Have the same issue. 
Stopps scrolling at random sites. If i open another tab it works fine again. Working in other programs also. 

I have a Logitec G700s mouse, desktop computer. 

I am experiencing this same issue on a MacBook Pro.

Arch Linux x86_64
Chromium 57.0.2987.133 (package version 57.0.2987.133-1)

So, I don't this is random at all, or even remotely related to Kaspersky. Not sure what all the fuss was about originally. No Kaspersky here.

Anyway, for me this typically happens when I navigate to a new page or whatever and try to scroll before the page has rendered anything. (I.e. while the page is still completely white and the loading circle thing is spinning) It doesn't happen every time I try to scroll before the page is rendered, but the only time it does happen is that time. So it's not just a random thing that happens eventually, as I could stay one some page forever and the scrolling will never randomly stop working.

Also, this breaks scrolling for regular mousewheels as well. 2-finger scrolling on a trackpad is just a mousewheel interaction, so it's natural that it wouldn't work for a normal mousewheel either.

Anyway, please fix this ASAP. I'm almost at my limit. Scrolling on a browser is one of the most basic things imaginable. If I can't scroll then it's just a MAJOR pain in the ass to use, and Firefox is just a click away if I want to resolve this now. Absolutely ridiculous that a browser like Chrome would face this kind of issue. I mean, it's not like it happens once in a blue moon, it's ALL THE DAMN TIME.

Experiencing this same problem on my Lenovo Thinkpad X1 Carbon. As other users have said, if I go to another tab, the scrolling will work just fine there. If I close the tab and reopen the same page in a new tab, everything will be working again.. until it decides to stop scrolling after a while.

Extra details  - running windows 10, Chrome Version 57.0.2987.133 (64-bit)

Hope this is resolved soon.

I have Kaspersky internet security on my Acer F5 windows 10
I tried disabling the smooth scroll, it worked for a while and then again it stopped working. The Recent windows 10 update didn't help fix the problem either.

I'm having it too, intermittently. It will affect one Chrome tab (often the same site time to time, but also others). Dell XPS13, touchpad, with a Synaptics touchpad driver. No Kaspersky. If I close the tab then open a new one to the same site, it resolves.

Well I opened this bug to report an issue with KAspersky and windows that was identified by kaspersky and fixed in the windows 10 creators update, if anyone still has this issue after updating to the creators update open a new bug report as it isn't related to this one.

Now to find out how to unsubscribe.

Experiencing this issue as well on my Asus S56C, though mostly only on manga reading websites such as mangafox.com (probably cause I don't really scroll through other webpages). Only affects my 1 tab and not the others already opened though.

It sounds like most people here have Kaspersky installed - let's make this bug focused on that case.  For people having an issue without Kaspersky installed please file a new bug with details of your case and just mention it here.

Tentatively adding Blink>Input in case it makes sense for the input-dev team to look into this.  Also /cc jschuh@ on the Windows team since this seems like some sort of Windows-specific problem that likely requires Windows expertise.

opensuse tumbleweed, laptop Asus ux330ua - PROBLEM PERSISTS. Restarting chromium makes it work again but at random (usually during site loading) it stops working. 

I haven't had the problem since installing the Creators update. Running Kaspersky on MS Surface Pro 4.

This sounds like a duplicate of  issue 704410  and I wonder if that Kaspersky was causing that condition to be hit more frequently.

Can people report what their experience using Chrome 58.* is?  It started to roll out to limited populations this week.

Issue still exists here with chrome 58. As mentioned before, this should be fixed with the rollout of Windows 10 Creators update. This is now available, so I will try that soon. Anyone can download now here: https://www.microsoft.com/en-gb/software-download/windows10

Still having this issue AFTER the Creator's Update on my Acer Aspire VN7-592G (Black Edition). Chrome version 58.

I'll be in the middle of two-finger scrolling, and suddenly it simply "loses" the second finger and my cursor flies to the bottom or top of the screen. This is in addition to scrolling being generally less "effective" in Chrome (like much lower sensitivity/responsiveness) compared to other applications.

chrisha@, wfh@  - Appears to be more third-party junk causing problems.

So the latest creator's update fixed the issue for me. 
(I have kaspersky too and had the same issue)

For me this issue is frequent on twitter.com, after I click on some tweet to view whole conversation. After that, touchpad won't scroll in this tab. Key arrows still work.

I installed this Kaspersky AV software on a windows test PC and I can confirm that it does reproduce quite frequently with this software installed.

A standard mouse wheel does work. A trace shows that the events aren't hitting being generated at all. Trying to get SPYXX on the machine as it doesn't have a dev environment.

anantha@ I'm guessing possibly something is wrong with the event dispatching?

Look at these files

wheel_scroll.sxl is a text file that shows the "bad wheel" scrolling.
good_wheel_messages.sxl is a text file of a freshly launched chrome with "good wheel" scrolling.

Seems we aren't getting WM_MOUSEWHEEL events but are getting events with message 0x0250 in its place.

Deleted: wheel_scroll.sxl 46.2 KB

wheel_scroll.sxl 46.2 KB Download

Deleted: good_wheel_messages.sxl 23.2 KB

good_wheel_messages.sxl 23.2 KB Download

I believe 0x0250 is this message: https://msdn.microsoft.com/en-us/library/windows/desktop/mt608585(v=vs.85).aspx

I reproduced this with the Win10 creators update as well. 

I don't believe I get the error if I comment out the construction of the direct manipulation code: https://cs.chromium.org/chromium/src/ui/gfx/win/direct_manipulation.cc?type=cs&l=17

anantha@ this code looks questionable. Is it really supposed to do something? I don't see a behavior when it isn't created. I don't see different resolutions of wheel events on a dell laptop.

It is nit happening to me anymore after the creators update!

The following revision refers to this bug:
  https://chromium.googlesource.com/chromium/src.git/+/20407a59ca3f29bfe7ca6a0cdea8fe95a7482ab5

commit 20407a59ca3f29bfe7ca6a0cdea8fe95a7482ab5
Author: dtapuska <dtapuska@chromium.org>
Date: Tue May 09 19:37:08 2017

Don't enable a direct manipulation layer.

It appears that the direct manipulation layer being added no longer
provides any benefit and only causes issues. I've confirmed both on a
Surface and a Dell laptop with high precision touchpads that removing
the layer doesn't change any behavior.

Just disable the layer for now keeping the code around. I will remove the
code after we've had this out in the field for a bit.

BUG= 647038 

Review-Url: https://codereview.chromium.org/2869643003
Cr-Commit-Position: refs/heads/master@{#470410}

[modify] https://crrev.com/20407a59ca3f29bfe7ca6a0cdea8fe95a7482ab5/ui/gfx/win/direct_manipulation.cc

Dell XPS13 w/Windows 10 had touchpad issues. Kaspersky Internet Security is installed and causing problems.  Installed Windows 10 creators update and the problem seems to be fixed.  Thanks all! Link to update... https://www.microsoft.com/en-gb/software-download/windows10  

 Issue 725200  has been merged into this issue.

This solved it for me. Turn off hardware acceleration under Settings->Advanced Settings in Chrome: https://productforums.google.com/d/msg/chrome/GOEvTYiVEYE/_8dLh1oNBAAJ

I experienced this issue today with ASUS V551LA running Windows 10. No Kaspersky AV, I do believe that the issue is with rendering, or loading multiple pages at once.

nathan what version of chrome were you running?

please stop sending me emails

Two-finger vertical scrolling won't work on Chrome.
Works fine with Edge.
Lenovo Windows 10

Still this issue has not been resolved. I left chrome for the said reason. Today I tried to work with chrome on Ubuntu 17.10 but still the issue is on. 

I use LG gram 15.6 also got this problem when browsing some web sites.
I have found this blog' s solution has solved this problem, you can try:
http://bgr.com/2016/03/18/fix-slow-chrome-browser-scrolling-lag/

Same problem. Two-finger scrolling randomly stops working only using Chrome browser. I do not have Kaspersky, but am running Windows Defender on a Dell Inspiron 5559 laptop, with a precision touchpad. Tried uninstalling/reinstalling Chrome, updating drivers, nothing has worked.

Same problem here. Reloading the tab solves it... but that's a pain really.
Though when the mouse scrolling stops working the touchscreen still works.

It happens on Ubuntu 16.10 or Fedora (27 or 28). Chromium version info:

Chromium	65.0.3325.181 (Developer Build) Fedora Project (64-bit)
Revision	abb5172872b726072a64dfabaf45894c6ecf7369-
OS	Linux
JavaScript	V8 6.5.254.41
Flash	(Disabled)
User Agent	Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36
Command Line	/usr/bin/chromium-browser --enable-plugins --enable-extensions --enable-user-scripts --enable-printing --enable-sync --auto-ssl-client-auth --flag-switches-begin --flag-switches-end
Executable Path	/usr/lib64/chromium-browser/chromium-browser.sh

Same exact problem here on a Dell G7 7588. No Kaspersky here though. Two-finger scrolling randomly stops working, but if I wait 30-40 seconds it sometimes randomly starts working again. Super annoying.

Exact same issue here. Switching to another tab, scroll, then switch back to previous tab and it works again. Might just start using Edge seeing as it's now been a problem for nearly 2 years!

This is not fixed. I am having this exact issue still. Chrome 68 on Windows 10.  

I'm having this issue as well.

I've used dxdiag to generate the below report if helpful (Attached).

Deleted: DxDiag.txt 89.2 KB

DxDiag.txt 89.2 KB View Download

I've been having this issue for a while as well.

currently Version 69.0.3497.100 (Official Build) (64-bit) on a MS Surface Book

Scrolling will stop working on a particular tab using the two fingers on the trackpad, but touching the screen to scroll does still work.

I have Lenovo E580, Win10 v1803, no Kaspersky (I have Eset IS) and I have a similar issue. When using touchpad, my pointer freezes-unfreezes, its movement is delayed, 2-finger scrolling stops after some time - a page is stuck. Re-load or switching to another tab solves the issue for some minutes. The issue doesn't exist in the other applications (Mozilla, Edge, MS Office etc). No issues when using my mouse.
Chrome 69 (64bit).

Similar issue for quite some time on my Xiaomi Note Airbook 13, Win10, no Kaspersky. Trackpad stops working after a while (random amount of time), very annoying bug.

Same issue for a quite a while on my Surface Pro 4

This issue has been around since 2012 at least (according to the Google Chrome Help Forum) and is SUPER annoying.

I don't have Kaspersky.  Currently running AVG Free.  Used Spy++ to get a log that indicates that the WM_MOUSEWHEEL event is being sent/received.  It just doesn't seem to be processed for some reason.  I've attached that log in case it is useful.

I would be amenable to giving you guys a log of your own making if it helps fix this bug.

PLEASE get this fixed!  Thanks.

Deleted: Chrome-messages.sxl 161 KB

Chrome-messages.sxl 161 KB Download

Same issue on L380 ThinkPad

Same Issue on my Lenovo Yoga 720

Same issue on my Lenovo Yoga 730.

Same issue here with two finger track pad scrolling stopping working.

It started a few months ago.

I have it on multiple makes/models of computers, running different builds of Windows 1709, 1803, and 1809. Only other thing in common that was installed is Symantec Endpoint Protection. No Chrome updates the past few months have included a fix. I doubt its a Windows 10 issue unless some hot fix pushed caused it across all builds.

This is very frustrating.

Now as of a few weeks ago I am also seeing completely black screens intermittently when using Chrome browser, something I never saw before. Perhaps a memory management issue? I have plenty of available memory though. Last week I had a ton of chrome tabs open and the black screen would not go away so I had to close chrome. Upon re-opening it would let me restore the tabs but as soon as they all loaded I got a black screen again. No way out of it. I ended up having to lose all of my tabs.

two finger vertical scrolling randomly stops working on chrome,been doing it for several months now, very annoying. Have to switch tabs to get scrolling working again

Dell xps 15(9560), windows 10

Had the problem of intermittant 2 finger scroll function on my Lenovo Yoga 730. Fix as follows:
chrome://flags, find the "touch events API" and select enable.
Restart chrome. I've had no further issues for a day

I'd just like to say that this is also a problem for me using 71.0.3578.98 on a Dell XPS 13 with Windows 10. I use a trackpad with two-finger scroll, and multiple times a day the scrolling function will completely stop working while I'm using a tab. The only way for me to correct this is to switch to a different tab and then return, or to refresh the tab that's broken. I've tried all the obvious stuff like reinstalling, trying without any extensions installed, turning off various relevant flags. nothing has helped!

I'm seeing this as well on Surface Go with 71.0.3578.98 (Official Build)

I'm still experiencing this as well. XPS 13 9360 Chrome Stable on Windows 10.

I am also having this problem and am on an XPS15 (9550) with the 4k touchscreen.
Seems people are thinking this may have something to do with Kaspersky, but I have never had that installed.

Been dealing with this issue for far too long now. Two finger scrolling just randomly stops and I can only fix it by resizing or minimizing/maximizing the window. I've never had Kaspersky installed. Why is this marked as "Fixed?"

I'm still seeing it on:

Surface Book 2
Windows 10
Version 71.0.3578.98 (Official Build) (64-bit)