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Issue metadata

Status: WontFix
Owner:
Closed: Jan 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug
LBS



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[LBS] SSO not working with LBS

Project Member Reported by djeche@chromium.org, Sep 14 2016

Issue description

Chrome Version : 

IE Addon LBS v4.6.0.0 
Chrome browser extension LBS v4.6 
Internet Explorer 11.0.9600.17801 
Chrome browser 52.0.2743.116 

URLs : please see text file for internal sso url and video of issue 

Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari: N/A
    Firefox: N/A
         IE: FAIL

What steps will reproduce the problem?
 
1. Open Chrome browser. 
2. From Chrome browser, redirect to customer's system link:  
3. Go back to Chrome browser and redirect again to customer's system link. 
Repeat step 3 some times to open multiple windows. 
(sometimes 4 times, other time more/less, there is no definite repro step since random) 

What is the expected result?

The excepted result is for chrome to redirect to the SSO page with out any problems. 


What happens instead?

The page starts blinking, please see video for example of the issue occurring.

Please provide any additional information below. Attach a screenshot if
possible.


Link to video: https://drive.google.com/drive/folders/0B9BQIK7d0CYNTkxtdHVoQnJ3R2M?usp=sharing
 

Comment 1 by djeche@chromium.org, Sep 14 2016

Status: Untriaged (was: Unconfirmed)
Labels: LBS
Summary: [LBS] SSO not working with LBS (was: SSO not working with LBS)
It seems like it is switching between focusing on two different IE windows.

I doubt this is necessarily LBS related but it is worth checking that maybe there are some more URLs that need to get to the list of urls to open in both browsers in case what we are seeing is switching between IE and Chrome because of some random redirect that is not yet captured in the SSO flow.
Hi, thanks for looking into this. I was wondering if there were any updates on this.
Thank you!
I am afraid there is not much I can do on my end because I can not reproduce the issue here. 

In my previous comment I have suggested that you can verify that there might be some special SSO related redirection that happens only every n-th time or something that causes the navigation to flip between the browsers.

Can you share the log and configuration data from the customer in the bug (in a private drive doc) for me to try to see if there is any helpful information in there.
Components: Internals>Network
Labels: Needs-Feedback M-55
Adding Milestone for the current trunk chrome version.
@ligimole - LBS release cycle is not bound to Chrome's so there is not really need to bind this to a particular Chrome release but I'll leave it in to have on if some process requires it :)

Comment 7 by roy...@google.com, Oct 8 2016

Cc: pastarmovj@chromium.org
Owner: djeche@chromium.org
David: Can you respond to request from Julian.
Hi, just a quick update, is there any updates?
Thank you :)

Comment 9 by djeche@chromium.org, Oct 24 2016

Owner: pastarmovj@chromium.org
This is the same as the information provided previously. Please let me know if there is any specific configuration that you are interested in ?


Please find all log information located in this folder here: https://drive.google.com/drive/folders/0B9BQIK7d0CYNTkxtdHVoQnJ3R2M?usp=sharing
I can see there are 2 IE windows which constantly steal the focus from each other but because I don't see the tray of the virtual desktop I cannot tell if it is really two windows flipping between each other or tons of new windows being spawned.

One last thing to try is to change the policy from ${ie} to the actual path to IEXPLORE.exe on that machine and see if this will fix the issue. This would then mean that the new way of start IE somehow gets in trouble in your particular setup but this workaround should fix it.

Anyhow I don't see anything wrong with the configs. I can see the issue happens in some form of a remote desktop environment from the video. Would it be possible to provide us with a test account for this environment and maybe set up a VC to try to diagnose this live if the suggestions above doesn't help.

Is there a better component for this bug than Internals>Network?  I'm not sure what LBS is, but I don't think it has to do with the network stack, and that component means the network stack triager (me, at the moment) will be repeatedly looking at this bug.

Components: -Internals>Network Enterprise
Network is certainly not the right one :) Thanks for pointing this out.
Labels: -M-55
Hi djeche is this still relevant? 

If so can you please answer the questions from comment 10?

Comment 15 by kotah@chromium.org, Jan 25 2017

Status: WontFix (was: Untriaged)
Affected customer told us they cannot replace LBS policy to the actual IE path nor provide us with test user credentials, and agreed to close the support ticket as the issue repro rate has been low. I am changing the status to WontFix, until we receive additional reports. Thank you for your help!

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