I was unable to reproduce this on -

Version 53.0.2785.112 (64-bit)
OS: 8530.84.0
Channel: stable

@fukino - Any thoughts on what the issue might be?

Hi cassmac@,

This might be caused by temporary network/authentication error.
If this issue still reproduces, could you try logout/login?
If it doesn't solve the issue, could you open chrome://drive-internals in Chrome browser and see if there are errors in Event Log?

I have signed in multiple times of many days and it never changes. Some background info that may help. I am teacher and I deal with a class set of chromebooks every day. My teacher chromebook is a Toshiba and the class chromebooks are ASUS (not the flip, I know the new version isn't stable on those yet). This problem occurs no matter which one I'm on. These are managed accounts from the school district, however, like I said before it worked fine prior to the update and the district didn't change anything. I don't know if the managed accounts thing makes a difference or not. I also did not see an error in the event log but here it is:

Event Log

2016-09-21T06:47:35.159: [info] fileManagerPrivate.getPreferences succeeded.
2016-09-21T06:47:35.162: [info] fileManagerPrivate.getPreferences succeeded.
2016-09-21T06:47:36.331: [info] fileManagerPrivate.getVolumeMetadataList[29] succeeded. (results: '[/home/chronos/u-c340f2fa6d90ac1a3d76c6f4053816af88475993/Downloads]', 1 mount points)
2016-09-21T06:47:36.934: [info] fileManagerPrivate.getDriveConnectionState succeeded.
2016-09-21T06:47:36.937: [info] fileManagerPrivate.getVolumeMetadataList[20] succeeded. (results: '[/home/chronos/u-c340f2fa6d90ac1a3d76c6f4053816af88475993/Downloads]', 1 mount points)
2016-09-21T06:47:37.769: [info] fileManagerPrivate.getPreferences succeeded.
2016-09-21T06:47:37.803: [info] CWS OAuth token fetch succeeded.
2016-09-21T06:47:37.808: [info] fileManagerPrivate.getPreferences succeeded.
2016-09-21T06:47:37.811: [info] fileManagerPrivate.getPreferences succeeded.
2016-09-21T06:47:37.867: [info] fileManagerPrivate.getPreferences succeeded.
2016-09-21T06:56:50.528: [info] fileManagerPrivate.getPreferences succeeded.
2016-09-21T06:56:50.529: [info] fileManagerPrivate.getPreferences succeeded.
2016-09-21T06:56:50.532: [info] fileManagerPrivate.getPreferences succeeded.
2016-09-21T06:56:50.533: [info] fileManagerPrivate.getPreferences succeeded.
2016-09-21T06:56:50.535: [info] fileManagerPrivate.getPreferences succeeded.

Thanks for looking into this. 

P.S. I manually updated, so it wasn't pushed out to me by the district, that's how I know they didn't change anything. It literally worked right before I updated and then not after. 

Just wondering if there was any update on this. Still having the problem and it's making my life very difficult. Thanks.

We couldn't reproduce the issue yet.
The Drive folder can be disabled by enterprise policy or "Disconnect Google Drive account" under chrome://settings.
However, it looks it is not the case. If the Drive is disabled, you will see nothing in chrome://drive-internals.

Does anyone who is managed by the same organization have the same issue? Is it working properly for others?

Yes, others have this problem. The other teachers as well as many (If not all, but I obviously haven't checked every student) of the students. I have attached a screenshot of what I see in my "files" app. I also checked my other brand of chromebooks. It looks like roughly the same version info:

53.0.2785.103 (Official Build) (64-bit)
Revision	303f356b3441ee792fbd8a53a492eb9280c5e9e6-refs/branch-heads/2785@{#845}
Platform	8530.81.0 (Official Build) stable-channel squawks
Blink	537.36 (@303f356b3441ee792fbd8a53a492eb9280c5e9e6)
JavaScript	V8 5.3.332.43
Flash	22.0.0.209-r1


 Here is the event log on that machine (I have no idea if this helps or not):

2016-10-05T07:47:14.969: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:47:14.980: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:47:17.477: [info] fileManagerPrivate.getVolumeMetadataList[29] succeeded. (results: '[/home/chronos/u-09e298a35c2c81a7ea930ddbbdbe41eecbbfeab1/Downloads]', 1 mount points)
2016-10-05T07:53:43.155: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:53:43.158: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:53:43.876: [info] fileManagerPrivate.getDriveConnectionState succeeded.
2016-10-05T07:53:43.879: [info] fileManagerPrivate.getVolumeMetadataList[17] succeeded. (results: '[/home/chronos/u-09e298a35c2c81a7ea930ddbbdbe41eecbbfeab1/Downloads]', 1 mount points)
2016-10-05T07:53:44.724: [info] CWS OAuth token fetch succeeded.
2016-10-05T07:53:44.797: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:53:44.825: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:53:44.827: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:53:44.902: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:54:09.447: [info] fileManagerPrivate.getVolumeMetadataList[164] succeeded. (results: '[/home/chronos/u-09e298a35c2c81a7ea930ddbbdbe41eecbbfeab1/Downloads]', 1 mount points)
2016-10-05T07:54:25.331: [info] CWS OAuth token fetch succeeded.
2016-10-05T07:54:25.549: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:54:25.585: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:54:25.591: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:54:25.637: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:54:26.262: [info] fileManagerPrivate.getVolumeMetadataList[172] succeeded. (results: '[/home/chronos/u-09e298a35c2c81a7ea930ddbbdbe41eecbbfeab1/Downloads]', 1 mount points)
2016-10-05T07:56:02.810: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:56:02.811: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:56:02.814: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:56:02.816: [info] fileManagerPrivate.getPreferences succeeded.
2016-10-05T07:56:02.818: [info] fileManagerPrivate.getPreferences succeeded.

Deleted: Screenshot 2016-10-05 at 7.54.08 AM.png 55.3 KB

	Screenshot 2016-10-05 at 7.54.08 AM.png 55.3 KB View Download

Just on a side note, it really seems like a sync issue of some kind, but every sync setting I can find is set properly. My tech guys have looked for hours and can't find a setting that affects this either. Like I said, worked one minute, did manual update, then it didn't work. Is there some way to see if there was some sync setting that was changed with the chrome version update? 

And thanks for all your help looking into this, I do appreciate it. 

Hi there,

It seems disabling the "DeviceEphemeralUsersEnabled" parameter in the Google Chrome management console resolve the issue.

You can see the current value of the parameter on your chromebook at the following URL: chrome://policy/

Thank you jmcloutier@ for the information!
The Drive should work properly even on DeviceEphemeralUsersEnabled is enabled, but the option seems to be a necessary condition to reproduce this issue.
I'll look into this issue with DeviceEphemeralUsersEnabled.

 Issue 649113  has been merged into this issue.