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Issue 646317 link

Starred by 2 users

Issue metadata

Status: Assigned
Owner:
Last visit > 30 days ago
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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FR - Disable Print Preview for Chrome devices

Reported by arnaud.h...@airliquide.com, Sep 13 2016

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 8530.81.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.103 Safari/537.36
Platform: 8530.81.0 (Official Build) stable-channel chell

Steps to reproduce the problem:
1. Set up for instance "Color" from print preview screen 
2. Print
3. Print preview screen still displays "Color"

What is the expected behavior?
Switch back to default workstation driver Full duplex/B&W setup

What went wrong?
Keep the last parameters from the last printing

Did this work before? No 

Chrome version: 53.0.2785.103  Channel: stable
OS Version: 8530.81.0
Flash Version: Shockwave Flash 22.0 r0

From enterprise model, This increase the printing cost due to the fact that the Chrome preview will bypass the workstation driver parameters and will keep the last parameters (therefore not returning to default workstation driver Full duplex/B&W setup).

The only known bypass to this is the "Ctrl+P" approach to go directly to the workstation driver but implementing this in an automatized approach on a global scale may create other types of issues.

This already exists for Windows, Linux and others but not for ChromeOS devices.
 

Comment 1 by dchan@chromium.org, Sep 13 2016

Components: UI>Browser>PrintPreview
Components: Services>CloudPrint
Owner: paolof@chromium.org
Status: Assigned (was: Unconfirmed)
Cloudprint should be pulling printer defaults and correctly populating print preview.

paolof@ I'm not sure how to route cloudprint issues these days.
I don't fully understand the problem. Are you saying there is a Cloud Print printer that defaults to B&W, but on a Chromebook with print preview, it defaults to Color?
Acutally, I mean that on Chromebook with PP users are able to change to color while it's not recommended due to high cost. That's why, without PP users cannot change anything then print out with basic default so B&W.
Any other comments on this thread? Print Preview is really able to pull printer's configuration?

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