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Issue 645766 link

Starred by 16 users

Issue metadata

Status: Archived
Owner:
Closed: Dec 20
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug-Regression



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Adobe Flash content protection crashes playing nbcsports live streams on Chomebooks

Reported by poorabso...@gmail.com, Sep 10 2016

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 8530.81.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.103 Safari/537.36
Platform: 8530.81.0 (Official Build) stable-channel falco

Steps to reproduce the problem:
1. Open nbcsports.com
2. Try to open any live stream
3. Stream will open and it will error out saying Shockwave crashed after initializing.

What is the expected behavior?
Stream should start properly.

What went wrong?
Shockwave plugin crashed

Did this work before? Yes Worked until 2 weeks back.

Chrome version: 53.0.2785.103  Channel: stable
OS Version: 8530.81.0
Flash Version: Shockwave Flash 22.0 r0
 
Cc: rohi...@chromium.org vsu...@chromium.org avkodipelli@chromium.org hsiangc@chromium.org
Components: Internals>Plugins>Flash
Labels: M-55 M-54
Owner: ihf@chromium.org
Status: Untriaged (was: Unconfirmed)
issue reproduce on M-54 and M-55. for some reason the device did not create crash dump file. will provide feedback once it is available.

feedback from M-54:
Report ID: 13270422913
Hi Team,

Any update on this? 

Comment 4 by ihf@chromium.org, Sep 14 2016

Labels: -M-54 M-53
Status: Assigned (was: Untriaged)
This will take a while to resolve.
with build 8825.0.0/55.0.2866.0 & Flash 23.0.0.173 -r1 and 8743.35.0/54.0.2840.33 & Flash 23.0.0.173 -r1, I did not see any Shockwave plugin crash on NBC Sports
Hi Team,

Is this some internal release on which you are not able to see the issue? 

Comment made on 12th Sept was : "issue reproduce on M-54 and M-55. for some reason the device did not create crash dump file. will provide feedback once it is available."

I am unable to still use my chromebook to stream matches on nbcsports.

Comment 7 by dymp...@gmail.com, Sep 24 2016

#CBC-RS/TC-watchlist 

It was already an issue here  Issue#635260 
Hi Team,

Whats the status on this? Its frustrating to be not be able to use chromebook to stream matches.
Labels: -Pri-2 Pri-1
Any update on this NBC/Flash issue? Still having trouble with Shockwave crashing myself.
Labels: ReleaseBlock-Beta M-58
Issue still reproduce on M-58 9331.0.0/58.0.3027.0 with Flash 25.0.0.119.

Feedback:
Report ID: 54292527911
Labels: -ReleaseBlock-Beta
This is too old to be a beta blocker, if it was in 54/55 it cannot be a regression in 58. 

That said if we can find a fix for this we can consider it for a 58 merge of course. 
Constant Shockwave Flash crashes when accessing NBCSports.com live stream of MLB game, on current stable build of Toshiba Chromebook 2. BAM, gone. 

Yet current stable build of desktop Chrome plays just fine. 
I have not been able to watch any sporting events through NBCSports.com on my Acer 14 Chromebook as the flash player crashes continuously. I was told this is an NBCSports problem rather than a Chromium issue, but in reading this thread there appears to be hope there could be a solution with 58? Any update would be great!
seems to work now?
I'm using a samsung chromebook plus and nbcsports has NEVER streamed via Chrome on this chromebook.  Chomebook up to date as of check just a few minutes ago.  

Version 57.0.2987.146
Platform 9202.64.0 (Official Build) stable-channel kevin
ARC Version 3880239
Firmware Google_Kevin.8785.157.0

nbc is streaming on windows desktop version of Chrome.

Is there a fix for this yet?

BTW - for those with chromebooks with access to the playstore the NBC app does work most of the time.
I take it back, Chromebook still crashes IMMEDIATELY when trying to stream NBCSports live. Desktop Chrome, which I am using now for Giants @ Rockies, works fine.

Comment 18 by pjsan...@gmail.com, Apr 27 2017

I have the same problem as Brinke...Trying to watch Giants vs Dodgers on NBC Live. Shockwave crashes. Tried using different User-agent setting...No dice. It used to work long ago when I did that. Not anymore.
Screenshot 2017-04-27 at 1.08.33 PM.png
203 KB View Download
Same: Worked until a few months back and now nothing. Initializing spinner, brief display of video controls, shockwave crash. I blame NBC for still using this tech but it would be nice to still use.

Comment 20 Deleted

Comment 21 by trp...@gmail.com, Jun 19 2017

Same problem with M-59, Asus chromebook, NBC Sports Gold live and full replay streams getting Shockwave Flash crashed message. Have tried all suggested "fixes" with no good result.

Comment 22 by joh...@gmail.com, Jun 29 2017

Hasn't worked this year when I try to stream F1 races. Worked 'shakily' last year, but this season "Shockwave Flash has crashed" message happens after initializing spins for a few seconds. Extreme frustration since Google has taken out any ability to remove (or see) Flash in the extensions page of the Chromebook. (Multiple versions used to be the issue. Can't see that anymore as Flash is hidden or something in the last few revisions.)

Lots of searching indicates this has been going on for several versions of chrome now. Here is mine:

Google Chrome	59.0.3071.113 (Official Build) (32-bit)
Revision	0
Platform	9460.67.0 (Official Build) stable-channel daisy
Firmware Version	Google_Snow.2695.132.0

This is on a Chromebook. Most comments I have seen are for PCs running Chrome. 
I am also still getting that message of shockwave crashing.  Any word on it being fixed?  Seems like it has been going on for almost a year now.  I would figure some solution should be appearing soon.  I too have a chromebook.

Screenshot 2017-07-15 at 6.17.28 AM.png
272 KB View Download

Comment 24 by trp...@gmail.com, Aug 22 2017

Could someone on the Chromebook team give us an update on this problem/solution?   Thank you.

Comment 25 by ihf@chromium.org, Aug 23 2017

Cc: adobe-flash@chromium.org
Summary: Adobe Flash content protection crashes playing nbcsports live streams on Chomebooks (was: Shockwave plugin crashing on Chromebook.)
It would take major cross company effort to debug this, as it is in proprietary code.

Comment 26 Deleted

Labels: Hotlist-ConOps-CrOS
(Bulk Edit) Adding the new conops Chrome OS hotlist to all open issues with the "#CBC-RS/TC-watchlist" tag, our former tracking tag.
Hello!
This bug is receiving this notice because there has been no acknowledgment of its existence in quite a bit of time
- If you are currently working on this bug, please provide an update.
- If you are currently affected by this bug, please update with your current symptoms and relevant logs.

If there has been no updates provided by EOD Wednesday, 12/19/18 (5pm EST), this bug will be archived and can be re-opened at any time deemed necessary.

Thank you!
@ihf - It's not a big deal for us to send someone to the MV campus to debug collaboratively.  Just send us a note and we'll figure out the logistics.
Status: Archived (was: Assigned)
Based on current discussions with the CrOS engineering team, the actual coding of Adobe Flash is handled by Adobe, and the engineering team is only responsible for packaging.

Since there hasn't been any updates from the users' end nor has it been reproduced in the last year, I will go ahead and Archive this bug and it can be re-opened at a future date if necessary.

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