Dropped Frames on YouTube in full screen mode
Reported by
tom19...@gmail.com,
Sep 6 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.89 Safari/537.36 Example URL: https://www.youtube.com/watch?v=DiujnShjAbk Steps to reproduce the problem: 1. As far as I know it only happens when the avc1.64002a codec is being used in full screen mode. 2. The dropped frames is not happening when I disable #disable-accelerated-video-decode in Chrome://flags. What is the expected behavior? Smooth playblack. What went wrong? A half-second/one second stutter that is really noticeable in full screen. When I click on "Stats for nerds" you see the dropped frames adding up by +- 100/150 resulting in annoying stutters. Did this work before? N/A Is it a problem with Flash or HTML5? HTML5 Does this work in other browsers? N/A Chrome version: 53.0.2785.89 Channel: stable OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: 22.0.0.209 Graphics Feature Status Canvas: Hardware accelerated Flash: Hardware accelerated Flash Stage3D: Hardware accelerated Flash Stage3D Baseline profile: Hardware accelerated Compositing: Hardware accelerated Multiple Raster Threads: Enabled Native GpuMemoryBuffers: Software only. Hardware acceleration disabled Rasterization: Software only. Hardware acceleration disabled Video Decode: Hardware accelerated Video Encode: Hardware accelerated WebGL: Hardware accelerated Driver Bug Workarounds clear_uniforms_before_first_program_use disable_direct_composition disable_discard_framebuffer disable_dxgi_zero_copy_video disable_framebuffer_cmaa exit_on_context_lost force_cube_complete scalarize_vec_and_mat_constructor_args texsubimage_faster_than_teximage use_current_program_after_successful_link Problems Detected Always call glUseProgram after a successful link to avoid a driver bug: 349137 Applied Workarounds: use_current_program_after_successful_link Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost TexSubImage is faster for full uploads on ANGLE Applied Workarounds: texsubimage_faster_than_teximage Clear uniforms before first program use on all platforms: 124764, 349137 Applied Workarounds: clear_uniforms_before_first_program_use Always rewrite vec/mat constructors to be consistent: 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args ANGLE crash on glReadPixels from incomplete cube map texture: 518889 Applied Workarounds: force_cube_complete Framebuffer discarding can hurt performance on non-tilers: 570897 Applied Workarounds: disable_discard_framebuffer Direct composition flashes black initially on Win <10: 588588 Applied Workarounds: disable_direct_composition Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190 Applied Workarounds: disable_dxgi_zero_copy_video Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198 Applied Workarounds: disable_framebuffer_cmaa Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line. Disabled Features: rasterization Native GpuMemoryBuffers have been disabled, either via about:flags or command line. Disabled Features: native_gpu_memory_buffers Version Information Data exported 6-9-2016 12:16:34 Chrome version Chrome/53.0.2785.89 Operating system Windows NT 6.1.7601 SP1 Software rendering list version 11.7 Driver bug list version 8.80 ANGLE commit id c9e893119842 2D graphics backend Skia Command Line Args Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end Driver Information Initialization time 20 In-process GPU false Sandboxed false GPU0 VENDOR = 0x10de, DEVICE= 0x11c6 Optimus false AMD switchable false Desktop compositing none Diagonal Monitor Size of \\.\DISPLAY1 23.0" Driver vendor NVIDIA Driver version 21.21.13.7270 Driver date 8-25-2016 Pixel shader version 5.0 Vertex shader version 5.0 Max. MSAA samples 8 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER ANGLE (NVIDIA GeForce GTX 650 Ti Direct3D11 vs_5_0 ps_5_0) GL_VERSION OpenGL ES 2.0 (ANGLE 2.1.0.c9e893119842) GL_EXTENSIONS GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query Disabled Extensions Window system binding vendor Google Inc. (adapter LUID: 0000000000008ed3) Window system binding version 1.4 (ANGLE 2.1.0.c9e893119842) Window system binding extensions EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility Direct rendering Yes Reset notification strategy 0x8252 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status ATC Software only ATCIA Software only DXT1 Software only DXT5 Software only ETC1 Software only R_8 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 Software only RGBA_8888 Software only BGRX_8888 Software only BGRA_8888 Software only YVU_420 Software only YUV_420_BIPLANAR Software only UYVY_422 Software only Diagnostics 0 b3DAccelerationEnabled true b3DAccelerationExists true bAGPEnabled true bAGPExistenceValid true bAGPExists true bCanRenderWindow true bDDAccelerationEnabled true bDriverBeta false bDriverDebug false bDriverSigned false bDriverSignedValid false bNoHardware false dwBpp 32 dwDDIVersion 11 dwHeight 1080 dwRefreshRate 60 dwWHQLLevel 0 dwWidth 1920 iAdapter 0 lDriverSize 17463088 lMiniVddSize 0 szAGPStatusEnglish Enabled szAGPStatusLocalized Ingeschakeld szChipType GeForce GTX 650 Ti szD3DStatusEnglish Enabled szD3DStatusLocalized Ingeschakeld szDACType Integrated RAMDAC szDDIVersionEnglish 11 szDDIVersionLocalized 11 szDDStatusEnglish Enabled szDDStatusLocalized Ingeschakeld szDXVAHDEnglish Supported szDXVAModes ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C szDescription NVIDIA GeForce GTX 650 Ti szDeviceId 0x11C6 szDeviceIdentifier {D7B71E3E-5286-11CF-956F-27A41BC2D835} szDeviceName \\.\DISPLAY1 szDisplayMemoryEnglish 4043 MB szDisplayMemoryLocalized 4043 MB szDisplayModeEnglish 1920 x 1080 (32 bit) (60Hz) szDisplayModeLocalized 1920 x 1080 (32 bit) (60Hz) szDriverAssemblyVersion 21.21.13.7270 szDriverAttributes Final Retail szDriverDateEnglish 8/26/2016 01:28:29 szDriverDateLocalized 26-8-2016 1:28:29 szDriverLanguageEnglish English szDriverLanguageLocalized Engels szDriverModelEnglish WDDM 1.1 szDriverModelLocalized WDDM 1.1 szDriverName nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um szDriverNodeStrongName oem24.inf:NVIDIA_Devices.NTamd64.6.1:Section032:21.21.13.7270:pci\ven_10de&dev_11c6 szDriverSignDate szDriverVersion 21.21.0013.7270 szKeyDeviceID Enum\PCI\VEN_10DE&DEV_11C6&SUBSYS_842A1043&REV_A1 szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video\{BB242E52-B4DE-4B98-9C07-32449715E780}\0000 szManufacturer NVIDIA szMiniVdd n.v.t. szMiniVddDateEnglish n/a szMiniVddDateLocalized n.v.t. szMonitorMaxRes szMonitorName Algemeen PnP-beeldscherm szNotesEnglish No problems found. szNotesLocalized Geen problemen gevonden. szOverlayEnglish Supported szRankOfInstalledDriver 00E62001 szRegHelpText szRevision szRevisionId 0x00A1 szSubSysId 0x842A1043 szTestResultD3D7English Not run szTestResultD3D7Localized Niet uitgevoerd szTestResultD3D8English Not run szTestResultD3D8Localized Niet uitgevoerd szTestResultD3D9English Not run szTestResultD3D9Localized Niet uitgevoerd szTestResultDDEnglish Not run szTestResultDDLocalized Niet uitgevoerd szVdd n.v.t. szVendorId 0x10DE Log Messages GpuProcessHostUIShim: The GPU process exited normally. Everything is okay. [2552:1904:0906/121634:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 PC Specs: Intel i7-4770k Asus Nvidia Geforce 650 Ti (latest drivers) Sabertooth Z87 8GB Corsair RAM Corsiar AX760 PSU Does this mean my GPU is faulty?
,
Sep 6 2016
With full screen i mean playing the video in 1080p 60fps.
,
Sep 7 2016
Could you try with the --disable-zero-copy-dxgi-video command-line flag instead of using #disable-accelerated-video-decode ?
,
Sep 8 2016
I tried, but it didn't help. I should also add that the audio of the video also goes out of sync the moment the dropped frames are happening (with or without the command-line flag btw).
,
Sep 8 2016
tom19866@gmail.com, do you mean this issue only repro with hardware decoding? if yes, what graphic card are you using? I use NVidia graphic card, I don't see this issue with Chrome 54.0.2840.14, drop rate is consistently at 0.5%, no visible stuttering is observed.
,
Sep 8 2016
I think yes? It's hard to say at this point, because right now I don't have a spare graphics card laying around to verify if the problem is really the card. I'm using a Geforce GTX 650 Ti with the latest drivers. I tried to roll back to version 362.00 since people refer that as a stable driver, but sadly the dropped frames were still there. It's funny since I never ever had any problems with my pc. Everything is up-to-date, temps are perfect, no strange cpu usage, games play perfectly and yet I get huge dropped frames on this particular youtube video. And it does not happen with the vp9 codec. It seems it only happens when the video has the avc1.64002a codec. Really strange. But the moment I disable #disable-accelerated-video-decode everything is okay again, no hiccups, everything butter smooth. I wish I could be more of a help, but I don't know what to do right now. So if you want more information of any kind, please say so. I'll do my best to try to help.
,
Sep 12 2016
So today I replaced my videocard with a GTX 750 Ti and the problem still persists. What to do next? Is Chrome HW decoding bugged?
,
Sep 16 2016
Yesterday I did a full format of my SSD and after that the problem was STILL there. That really tells that something is definitely wrong with Chrome's HW decoding. Please look into this. If you need any further information, please let me know.
,
Sep 24 2016
Thank you for providing more feedback. Adding requester "yiningc@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Sep 27 2016
sandersd@, can you take a look? this issue seems specific to Geforce GTX 650/750 Ti. I don't see it repro on my NVidia Graphic card.
,
Sep 27 2016
Tom: I have a GTX 750 Ti available, but no Windows 7 box to put it in. I will see about reproducing your issue in the near future.
In the meantime, some clarifications:
- Is only fullscreen affected, or can you reproduce the behavior by explicitly selecting "1080p60" in the quality menu?
- Do you have more than one attached display?
- Does disabling/enabling Aero affect your result?
- Does the issue reproduce with Chrome Canary?
- Your GPU information lists:
Disabled Features: rasterization
Disabled Features: native_gpu_memory_buffers
Can you post the contents of chrome://version to help clarify those? (Ideally both that and chrome://gpu from Chrome Dev or Chrome Canary.)
Thanks!
,
Sep 28 2016
tom19866@: I noticed while looking at these examples that MSE doesn't like the edit list very much. I've prepared some 30s samples of the 1080p30 version of the video, can you also report which (if any) of these exhibit the issue you described?
https://storage.googleapis.com/sandersd/crb644225/a.html
https://storage.googleapis.com/sandersd/crb644225/b.html
https://storage.googleapis.com/sandersd/crb644225/c.html
,
Sep 29 2016
Thanks a lot for giving this issue a serious examination. Before you guys commented, I have been testing things out to reproduce the problem. So far I've concluded that if I don't move my mouse while the video is playing everything is stutter free with no dropped frames. But the moment I move my mouse and the youtube 'video player' starts to show up then the video is instantly dropping frames and starts to stutter heavily. This means that the 'video player' is causing some interference which causes the video to drop frames. Very strange. With Aero on (like sandersd asked) everything is smooth when I move the mouse around and there aren't any massive dropped frames anymore. There still are some frames dropped though. And when that happens the sound also stops for a mili second, like a hiccup, resulting in dropped frames again. Also very annoying. Your samples are stutter free sandersd. With or without Aero enabled. Butter smooth! I did not try Chrome Canary yet. I will try that out later. I only have one display attached. Yes, only fullscreen is affected with this particular codec. I've just found out that if I watch any -> 1080p 60fps <- video (exlcuding the avc codec, which plays smooth in window mode) on youtube ( for example: https://www.youtube.com/watch?v=rql_F8H3h9E with the vp9 codec) fullscreen or not, both way they start to drop frames eventually. Like every 20 seconds or so you see the dropped frames adding up by 10, resulting in a short noticable stutter. This happens with both Aero on or off. My Chrome version: Google Chrome 53.0.2785.116 (Officiƫle build) m (64-bits) Revisie 3f9c628bfd1de2c62de1ea41d0707d06cc760061-refs/branch-heads/2785@{#886} Besturingssysteem Windows Blink 537.36 (@3f9c628bfd1de2c62de1ea41d0707d06cc760061) JavaScript V8 5.3.332.45 Flash (Uitgeschakeld) User-agent Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.116 Safari/537.36 Opdrachtregel "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end Uitvoerbaar pad C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Profielpad C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default Varianten 6a89113b-30be434a b3888d8d-afba0f91 7c1bc906-f55a7974 ba3f87da-92cc81ec f049a919-3f4a17df f15c1c09-ca7d8d80 db19c37b-4ad60575 93731dca-3f4a17df 9e5c75f1-c16ec2e6 f79cb77b-3d47f4f4 b7786474-d93a0620 868bda90-ca7d8d80 4ea303a6-16fb4946 7aa46da5-8279be7 9736de91-ca7d8d80 dbffab5d-ca7d8d80 867c4c68-ca7d8d80 6844d8aa-669a04e0 f47ae82a-746c2ad4 3ac60855-486e2a9c f296190c-6754d7b7 4442aae2-a5822863 ed1d377-e1cc0f14 75f0f0a0-d7f6b13c e2b18481-6e3b1976 e7e71889-e1cc0f14 Compiler MSVC 2015 My Chrome GPU again: Graphics Feature Status Canvas: Hardware accelerated Flash: Hardware accelerated Flash Stage3D: Hardware accelerated Flash Stage3D Baseline profile: Hardware accelerated Compositing: Hardware accelerated Multiple Raster Threads: Enabled Native GpuMemoryBuffers: Software only. Hardware acceleration disabled Rasterization: Software only. Hardware acceleration disabled Video Decode: Hardware accelerated Video Encode: Hardware accelerated WebGL: Hardware accelerated Driver Bug Workarounds clear_uniforms_before_first_program_use disable_direct_composition disable_discard_framebuffer disable_dxgi_zero_copy_video disable_framebuffer_cmaa exit_on_context_lost force_cube_complete scalarize_vec_and_mat_constructor_args texsubimage_faster_than_teximage use_current_program_after_successful_link Problems Detected Always call glUseProgram after a successful link to avoid a driver bug: 349137 Applied Workarounds: use_current_program_after_successful_link Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost TexSubImage is faster for full uploads on ANGLE Applied Workarounds: texsubimage_faster_than_teximage Clear uniforms before first program use on all platforms: 124764, 349137 Applied Workarounds: clear_uniforms_before_first_program_use Always rewrite vec/mat constructors to be consistent: 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args ANGLE crash on glReadPixels from incomplete cube map texture: 518889 Applied Workarounds: force_cube_complete Framebuffer discarding can hurt performance on non-tilers: 570897 Applied Workarounds: disable_discard_framebuffer Direct composition flashes black initially on Win <10: 588588 Applied Workarounds: disable_direct_composition Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190 Applied Workarounds: disable_dxgi_zero_copy_video Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198 Applied Workarounds: disable_framebuffer_cmaa Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line. Disabled Features: rasterization Native GpuMemoryBuffers have been disabled, either via about:flags or command line. Disabled Features: native_gpu_memory_buffers Version Information Data exported 29-9-2016 20:29:30 Chrome version Chrome/53.0.2785.116 Operating system Windows NT 6.1.7601 SP1 Software rendering list version 11.7 Driver bug list version 8.93 ANGLE commit id c9e893119842 2D graphics backend Skia Command Line Args Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end Driver Information Initialization time 23 In-process GPU false Sandboxed false GPU0 VENDOR = 0x10de, DEVICE= 0x11c6 Optimus false AMD switchable false Desktop compositing Aero Glass Diagonal Monitor Size of \\.\DISPLAY1 23.0" Driver vendor NVIDIA Driver version 21.21.13.7290 Driver date 9-16-2016 Pixel shader version 5.0 Vertex shader version 5.0 Max. MSAA samples 8 Machine model name Machine model version GL_VENDOR Google Inc. GL_RENDERER ANGLE (NVIDIA GeForce GTX 650 Ti Direct3D11 vs_5_0 ps_5_0) GL_VERSION OpenGL ES 2.0 (ANGLE 2.1.0.c9e893119842) GL_EXTENSIONS GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_NV_EGL_stream_consumer_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query Disabled Extensions Window system binding vendor Google Inc. (adapter LUID: 0000000000008ed0) Window system binding version 1.4 (ANGLE 2.1.0.c9e893119842) Window system binding extensions EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility Direct rendering Yes Reset notification strategy 0x8252 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status ATC Software only ATCIA Software only DXT1 Software only DXT5 Software only ETC1 Software only R_8 Software only BGR_565 Software only RGBA_4444 Software only RGBX_8888 Software only RGBA_8888 Software only BGRX_8888 Software only BGRA_8888 Software only YVU_420 Software only YUV_420_BIPLANAR Software only UYVY_422 Software only Diagnostics 0 b3DAccelerationEnabled true b3DAccelerationExists true bAGPEnabled true bAGPExistenceValid true bAGPExists true bCanRenderWindow true bDDAccelerationEnabled true bDriverBeta false bDriverDebug false bDriverSigned false bDriverSignedValid false bNoHardware false dwBpp 32 dwDDIVersion 11 dwHeight 1080 dwRefreshRate 60 dwWHQLLevel 0 dwWidth 1920 iAdapter 0 lDriverSize 17464952 lMiniVddSize 0 szAGPStatusEnglish Enabled szAGPStatusLocalized Ingeschakeld szChipType GeForce GTX 650 Ti szD3DStatusEnglish Enabled szD3DStatusLocalized Ingeschakeld szDACType Integrated RAMDAC szDDIVersionEnglish 11 szDDIVersionLocalized 11 szDDStatusEnglish Enabled szDDStatusLocalized Ingeschakeld szDXVAHDEnglish Supported szDXVAModes ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C szDescription NVIDIA GeForce GTX 650 Ti szDeviceId 0x11C6 szDeviceIdentifier {D7B71E3E-5286-11CF-896F-27A41BC2D835} szDeviceName \\.\DISPLAY1 szDisplayMemoryEnglish 4043 MB szDisplayMemoryLocalized 4043 MB szDisplayModeEnglish 1920 x 1080 (32 bit) (60Hz) szDisplayModeLocalized 1920 x 1080 (32 bit) (60Hz) szDriverAssemblyVersion 21.21.13.7290 szDriverAttributes Final Retail szDriverDateEnglish 9/17/2016 02:46:09 szDriverDateLocalized 17-9-2016 2:46:09 szDriverLanguageEnglish English szDriverLanguageLocalized Engels szDriverModelEnglish WDDM 1.1 szDriverModelLocalized WDDM 1.1 szDriverName nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um szDriverNodeStrongName oem24.inf:NVIDIA_Devices.NTamd64.6.1:Section032:21.21.13.7290:pci\ven_10de&dev_11c6 szDriverSignDate szDriverVersion 21.21.0013.7290 szKeyDeviceID Enum\PCI\VEN_10DE&DEV_11C6&SUBSYS_842A1043&REV_A1 szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video\{99AFB0DB-EF52-4B9B-84B4-58306EE2AF5B}\0000 szManufacturer NVIDIA szMiniVdd n.v.t. szMiniVddDateEnglish n/a szMiniVddDateLocalized n.v.t. szMonitorMaxRes szMonitorName Algemeen PnP-beeldscherm szNotesEnglish No problems found. szNotesLocalized Geen problemen gevonden. szOverlayEnglish Supported szRankOfInstalledDriver 00E62001 szRegHelpText szRevision szRevisionId 0x00A1 szSubSysId 0x842A1043 szTestResultD3D7English Not run szTestResultD3D7Localized Niet uitgevoerd szTestResultD3D8English Not run szTestResultD3D8Localized Niet uitgevoerd szTestResultD3D9English Not run szTestResultD3D9Localized Niet uitgevoerd szTestResultDDEnglish Not run szTestResultDDLocalized Niet uitgevoerd szVdd n.v.t. szVendorId 0x10DE Log Messages [3304:1368:0929/174933:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/175346:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/180408:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/180722:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/180755:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/180913:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/180918:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/181021:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/181352:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/181354:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/181655:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/182034:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/182355:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/182537:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/182538:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/182543:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/182921:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/183329:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/183819:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/183834:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/183837:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/183840:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/184112:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/184332:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/184812:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/185309:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/185327:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/185909:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/190250:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/190335:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/191503:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/192616:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/192648:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/192716:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/192826:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/192941:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/192944:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/193300:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/193914:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/194335:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/195033:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/195507:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/195825:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/195842:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/195906:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/200241:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 [3304:1368:0929/202409:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 GpuProcessHostUIShim: The GPU process exited normally. Everything is okay. If you guys need any more information, please let me know. Tomorrow I'll try to test out the Canary version of Chrome to see if that makes any difference.
,
Sep 29 2016
tom: Your recent results are consistent with an underpowered CPU. However, your system specs should be entirely adequate for this use case. One clarification: - You describe audio sync issues. Do these recover over time? The next step then is to explore possible performance issues: - Are there processes listed in the task manager that use a lot of CPU while playing back, or that have accumulated a large "CPU Time" total overall? - Does DPC Latency Checker (http://www.thesycon.de/deu/latency_check.shtml) identify any problematic device drivers?
,
Sep 29 2016
Thank you for the quick reply. [quote]However, your system specs should be entirely adequate for this use case.[/quote] Indeed! I never ever have encountered problems besides this right now. Never had a BSOD/weird errors, games play perfectly, temps are great. Anyway I'm not saying it could be my CPU, but I highly doubt it. - You describe audio sync issues. Do these recover over time? Yes, it only goes briefly out of sync when the youtube video player pops up when I move my mouse over the screen. The moment when I dont touch my mouse anymore and the video player starts to disappear everything goes back to normal again. - Are there processes listed in the task manager that use a lot of CPU while playing back, or that have accumulated a large "CPU Time" total In task manager I clicked 'Always on top' so I could see what the maxium usasge was when it stutters/dropping frames on ( https://www.youtube.com/watch?v=DiujnShjAbk ) in fullscreen and it never went above 10%. It bounced from 5% to 8% etc. Nothing major in my opinion. When I didn't touched my mouse it was using only 1 to 2% CPU usage. - Does DPC Latency Checker The results: http://imgur.com/a/jxNDY Don't hesitate to ask me anything. I'll try my best to help! We need to get to the bottom of this! :)
,
Sep 29 2016
You might try launching chrome with --disable-extensions to ensure something isn't messing with your page.
,
Sep 29 2016
- Are there processes listed in the task manager that use a lot of CPU while playing back, or that have accumulated a large "CPU Time" total I've read your question a bit to fast in my previous post, leaving not the correct answer for it. The real answer to this question is: No. CPU usage is always on 0%
,
Sep 29 2016
@dalecur Just tried that, didn't help. Any other suggestions? Thanks!
,
Oct 1 2016
I can safely say that turning Aero on solves the problem for the most. Weird though that Chrome doesn't like Windows 7 Classic theme. With the classic theme you also see a lot of tearing, while using Aero there is none. Is there a way to turn on Aero while you are using the classic theme? Since I always have a weak point for the classic theme. It's so easy on the eyes. Are you guys also using Aero? I mean you should try the classic theme once and check the same video again. Most likely you will notice the dropped frames then.
,
Oct 1 2016
One more thing. In the Chrome GPU log there are still some errors which I can't figure out how to solve them. This is the error I'm talking about: [2508:4028:1001/125016:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 12 What causes this error? Is it bad? Is there a way to fix this error?
,
Oct 3 2016
That error is normal (probably should not be labelled ERROR). It means that hardware decoding is not enabled for VPx content.
,
Oct 24 2016
Just a heads up, but every video plays okay again! There is one thing though and right now in the GPU log I am seeing this error: [3588:1296:1024/195111:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 345 What does this mean? It's not coming from watching videos on Youtube. If I watch a video on e.g. Liveleak then this error pops up in the log. Does anyone know what's causing this? Chrome version: 54.0.2840.71 m (64-bit) Geforce driver: 373.06
,
Mar 13 2017
Cleaning up "Needs-Review" label as we are not using this label for triage anymore. Ref bug for this cleanup 684919
,
Apr 4 2017
@tom , can you attach your dxdiag text file here
,
Mar 8 2018
Assuming this was resolved. |
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Comment 1 by dalecur...@chromium.org
, Sep 6 2016