"New Printer on your network" notification is off-putting
Reported by
tehgor...@gmail.com,
Sep 3 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Steps to reproduce the problem: 1. Install a printer on your LAN that Chrome can use for Google Cloud Print 2. See notification from Chrome about a new printer What is the expected behavior? * Browser shouldn't not bother user about printers What went wrong? Browser tells user about printers Did this work before? N/A Chrome version: 52.0.2743.116 Channel: n/a OS Version: OS X 10.11.6 Flash Version: Shockwave Flash 22.0 r0 This is not an urgent issue, but I thought I'd say this seems like a wrong approach: * Popping this notification up when a new printer becomes visible is distracting to users, whom certainly might print from their browsers, but probably don't generally do that. * Having not tried this on a giant corporate LAN, I wonder what happens when users are notified about printers they can't physically access. * For more technical users, this popup tells them their browser is doing something unexpected (sniffing for network printers all the time), which lowers trust in the software. * There is no obvious way (at least in current stable builds?) to opt-out of this; there is a checkbox in the advanced options to turn off the notifications, but no apparent way to stop Chrome listening for cloud printers. If I had to recommend a solution, it would be: - either ask the user if they want to use Cloud Printer support, or at least have an opt-out mechanism (either a checkbox in advanced settings or a "stop listening for network printers" button on the notifications). - Remove the notification and just list Cloud Printers in the print dialog, where no one would think it weird that Chrome is looking for and displaying available network printers. I assume the notification is due to a broadcast from the printer and not Chrome trolling the LAN for devices, and in such a case, maybe it just makes sense to leave everything exactly where it is and just remove the notification UI completely. Anyhow, that's my soapbox speech. :) I'll leave it to y'all to decide what's appropriate from here. Thanks, --ryan.
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Jul 24 2017
I strongly support making this feature disabled by default, or a the very least a preference that can be managed by a network admin. I dont see a key for it in any of the listed policies: https://www.chromium.org/administrators/policy-list-3
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Aug 14 2017
+ bblietz@, Could you please help to triage and prioritize this FR? |
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Comment 1 by thestig@chromium.org
, Sep 3 2016Labels: -Pri-2 OS-Chrome OS-Linux OS-Windows Pri-3
Status: Untriaged (was: Unconfirmed)