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Issue 642666 link

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Issue metadata

Status: Archived
Owner: ----
Closed: Oct 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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On laptop have an ALPS touchpad: touchpad two-finger scroll jerky and unresponsive in chrome but fine in other programs

Reported by mike...@gmail.com, Aug 31 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36

Steps to reproduce the problem:
1. Load a long page in a tab
2. Swipe up and down with two fingers on the touchpad

What is the expected behavior?
On slow swipe: expects slow and smooth movement
On fast swipe: expects fast and smooth movement

What went wrong?
On slow swipe: no movement at all
On fast swipe: jerky and irregular slow movement
My impression is that scrolling the page down is worse than up.

Did this work before? N/A 

Chrome version: 52.0.2743.116  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 22.0 r0

The laptop is a Toshiba Z30T-A model equipped with an ALPS touchpad and a touchscreen. Two-finger scrolling works fine in other programs (Notepad etc).
 

Comment 1 by mike...@gmail.com, Aug 31 2016

I did some more testing after a restart, and I realize the up/down difference is more pronounced:

UP
slow swipe: works but a little bit unresponsive
medium swipe: ok, medium scroll speed
fast swipe: ok, fast scroll speed

DOWN
slow swipe: completely still
medium swipe: jerky, unresponsive
fast swipe: ok, fast scroll speed

Thus it is possible to scroll down using strong "flicks" but not with a smooth movement.
A similar problem seems to be reported here long ago:
https://productforums.google.com/forum/#!topic/chrome/x0RzqyS9U2c
but the fix in about:flags doesn't make any difference today.
Cc: rnimmagadda@chromium.org
Labels: Needs-Feedback
Unable to repro this issue on Windows 10 for Google Chrome Stable Version - 53.0.2785.89

URL Tested: https://en.wikipedia.org/wiki/Google

@mikewse: Could you please perform the steps mentioned beneath and let us know your observations.

1. Update your Google Chrome to Latest Stable Version - 53.0.2785.89
2. Re-test the same on a clean profile [chrome://settings -> Add Person -> Do not Login]

Thank you.

Comment 3 by mike...@gmail.com, Sep 1 2016

I have updated to the specified .89 (latest) version. I should note also that I am on the 64-bit version.

The issue is still the same.

I think it is critical to test this on a laptop with an ALPS touchpad as this device seems to have some special behaviour, as indicated by other reports f ex  issue 370578 .

I'll try to make a video of the problem and post in a followup.

Comment 4 by mike...@gmail.com, Sep 7 2016

Here's the video visualizing the problem:
https://www.youtube.com/watch?v=8eynF1_1TMM

In the video I compare Chrome with Edge where the latter works as expected.
I also included a comparison of the Brackets code editor with Notepad. Brackets is based on Chromium and shows the same problem.
Project Member

Comment 5 by sheriffbot@chromium.org, Sep 15 2016

Labels: -Needs-Feedback Needs-Review
Owner: rnimmagadda@chromium.org
Thank you for providing more feedback. Adding requester "rnimmagadda@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: -Needs-Review Needs-Feedback
Owner: ----
Unable to repro this issue on Windows 10 for Google Chrome Stable Version - 53.0.2785.143

URL Tested: https://en.wikipedia.org/wiki/Google

Comment 7 by mike...@gmail.com, Sep 30 2016

Does your laptop have an ALPS touchpad?
On another laptop with a Synaptics touchpad I don't see the problem so I think this is a critical part of the setup. (I would modify the subject line to reflect this but can't find how)
Labels: -Needs-Feedback TE-NeedsTriageFromMTV
Summary: On laptop have an ALPS touchpad: touchpad two-finger scroll jerky and unresponsive in chrome but fine in other programs (was: touchpad two-finger scroll jerky and unresponsive in chrome but fine in other programs)
@MTV: Could someone please try to repro this issue on an ALPS touchpad. Since we don't have the Hardware available with us.

Thank you.

Comment 9 by mike...@gmail.com, Oct 28 2016

The bug seems to be solved!

As my Chrome installation was updated to "54.0.2840.71 m (64-bit)" I noticed a different behaviour. Both two-finger scrolling and inertial/momentum scrolling now work as they should.

The bug still shows in my Brackets installation which haven't updated and is still on "Release 1.7 build 1.7.0-16898". Brackets bundles its own version of Chromium so this seems like good evidence that the bug was solved by the new Chrome version and not by any other factor.
Project Member

Comment 10 by sheriffbot@chromium.org, Oct 30 2017

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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