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Starred by 3 users

Issue metadata

Status: Archived
Owner: ----
Closed: Feb 2017
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Scrolling is not smooth (and laggy) when using bluetooth mouse scroll wheel.

Reported by ponymarz...@gmail.com, Aug 27 2016

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS armv7l 8350.68.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
Platform: 8350.68.0 (Official Build) stable-channel veyron_speedy

Steps to reproduce the problem:
1. Connect bluetooth mouse
2. Try to scroll pages slowly and rapidly.
3. Page will not scroll smooth but jerky with unexpected jumps.

What is the expected behavior?
Scrolling should be smooth without jerking the page.

What went wrong?
When I try to scroll faster page jumps with unexpected acceleration and get lost on the page. I suspect that it happens due to bluetooth lag, because wired mouse works well. My bluetooth mouse works well with Linux. No lags, scrolling is smooth.

Did this work before? N/A 

Chrome version: 52.0.2743.116  Channel: stable
OS Version: 8350.68.0
Flash Version: Shockwave Flash 22.0 r0

Mouse pointer doesn't move smoothly too. But it doesn't annoy me so much.
 
Labels: Needs-Feedback
Can you please attach a chrome trace? Specifically an input event trace.

See: https://www.chromium.org/developers/how-tos/trace-event-profiling-tool

Then we can see the timing between events and if so sent it to the kernel team to look lower in the stack.
I recorded input latency trace. I clicked record, switched to another tab, moved mouse cursor, scrolled web page then finished recording trace. Mouse movements and scrolling were choppy.
trace_trace.json.gz
6.7 MB Download
Tried workaround I mentioned here https://bugs.chromium.org/p/chromium/issues/detail?id=582794 but it didn't work.
Sometimes bluetooth performance is very bad and I experience significant lag when I move mouse pointer. I'm currently using USB mouse and it works excellent.
Tried another BT mouse - same result. BT headset seems to be working well.
Components: IO>Bluetooth

Comment 6 by scheib@chromium.org, Sep 14 2016

Components: -IO>Bluetooth OS>Systems>Bluetooth
Project Member

Comment 7 by sheriffbot@chromium.org, Sep 22 2016

Labels: -Needs-Feedback Needs-Review
Owner: dtapu...@chromium.org
Thank you for providing more feedback. Adding requester "dtapuska@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Owner: ----
Same BT mouse works well with the same Chromebook with Debian GNU/Linux installed on it. So it's not a hardware problem.
Labels: Needs-Feedback
we tested on our speedy with of couple of BT mouse. We didnot find any problem with using the mouse for scrolling pages

can you let us know the BT mouse model which you are using?
I use A4Tech BT-630 and Logitech M535
They both produce lag on scrolling pages.
I used the logitech M535 mouse and didn't see any log.

can you share the link to the page you are trying to scroll and if possible

Can you please share any video or repro so that we can try again at our end.
Project Member

Comment 13 by sheriffbot@chromium.org, Dec 26 2016

Labels: -Needs-Feedback
Owner: pbath...@chromium.org
Thank you for providing more feedback. Adding requester "pbathini@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: -Needs-Review Needs-Feedback
Owner: ----
Project Member

Comment 15 by sheriffbot@chromium.org, Feb 6 2017

Status: Archived (was: Unconfirmed)
No feedback was received in the last 30 days from reporter "ponymarzanna@gmail.com", so archiving this. Please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Here is the video I recorded. First test with wired mouse. Almost no lag. Then with BT mouse: it jerks page on scrolling. It happens on pages with mixed contetent (text, images, videos).
BT_Mouse.mp4
10.9 MB View Download

Comment 17 by bstell@google.com, Jan 8 2018

I just bought a Asus C302 Flip Chromebook, Google Chrome OS Version 63.0.3239.116 (Official Build) ( 64-bit). It cannot use my Logitech unifying receiver as it does not have a USB-A port. So I decided to use a bluetooth mouse.

I bought a Logitech MX Master 2S bluetooth mouse. Most of the time a single mouse scroll click would scroll the page a line or 2. However, every now and then (1 out of 10?) it would jank; ie: jump many pages; often to the end of the document. This meant I lost my place which is very disruptive to reading :-( and I would have to scroll _carefully_ back. I tried seeing if I could get used to it but it was so bad that after less than 1 hour of use I returned the mouse to the store.

I then tried a Microsoft Sculpt Bluetooth mouse. Better but still janky. I did discover that I could significantly reduce the jank if I wiggled the mouse right-left before scrolling. It seems to me that when wiggling the mouse the cursor janks which is far less irritating than having the page move to a random location. While wiggling the mouse reduces the scrolling jank it is annoying to have to do this and the scrolling can still be janky.

I also tried the Microsoft Sculpt Bluetooth mouse on a Lenovo 13 Chromebook, Google Chrome OS
Version 63.0.3239.116 (Official Build) (64-bit). A wireless mouse scrolls perfectly. The Microsoft Sculpt bluetooth mouse is less janky but still the jank is noticeable.


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