New issue
Advanced search Search tips

Issue 641050 link

Starred by 3 users

Issue metadata

Status: Duplicate
Merged: issue 629512
Owner: ----
Closed: Aug 2016
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: ----
Type: ----



Sign in to add a comment

Google Cloud Printer for Windows cant be installed

Reported by micke.ro...@gmail.com, Aug 25 2016

Issue description

Chrome Version       : Version 52.0.2743.116 m (Win10), Version 52.0.2743.116 m (64-bit) (Windows Server 2012 R2, tested on 2 servers)
URLs (if applicable) : https://tools.google.com/dlpage/cloudprintdriver
Other browsers tested: N/A
  Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
     Safari:
    Firefox:
         IE:

What steps will reproduce the problem?
(1) try to install 'Google Cloud Printer for Windows'
(2) wait
(3) curse

What is the expected result?
to 'Google Cloud Printer for Windows' install successfully

What happens instead?
'Installation failed. Please try again' (Win10, logged in with MsAccount with admin rights. tried 'run as admin' + also just by doubleclicking installer)
'The installer encountered error 0x80070bcb." (Windows server 2012 r2, logged in as local admin)
None of these computers are members of a domain

Please provide any additional information below. Attach a screenshot if
possible.

I found this: https://productforums.google.com/forum/#!topic/chrome/zjLizkH9E-Q
i tried to find this update on my servers but i couldnt find it (the article is for win7). On Win10 i don think i can uninstall updates
 
I read the article linked from the forum and found KB3177725 on my server.
I uninstalled it + rebooted but it didnt help. 
I also tried a 3rd party software from the cloudprint download page (Paperless_Printer_Setup_6.0.0.1) and it installed successfully but i couldnt login to cloudprint. This doesnt have to be related but i just wanted to mention it
Mergedinto: 629512
Status: Duplicate (was: Unconfirmed)

Sign in to add a comment