New issue
Advanced search Search tips
Note: Color blocks (like or ) mean that a user may not be available. Tooltip shows the reason.

Issue 641046 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner:
Closed: Oct 12
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



Sign in to add a comment

Adobe PDF does not open in Chrome

Reported by thi...@esc7.net, Aug 25 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36

Steps to reproduce the problem:
1. Tried opening PDF document from http://www.adobe.com/education/certification-programs/photoshop-exam-objectives.html
2. Receive message that need Adobe Reader 9 or later installed
3. Have Adobe Reader DC, but no plugin

What is the expected behavior?
Open PDF docs.

What went wrong?
Chrome will not open PDF even though newest version is installed.  Plugin does not show up in the plugins list.

Did this work before? No 

Chrome version: 52.0.2743.116  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 22.0 r0
 
Cc: brajkumar@chromium.org
Components: Internals>Plugins>PDF
Labels: Needs-Feedback
Unable to reproduce the issue on Windows-10 using chrome stable M52-52.0.2743.116  by following steps mentioned in the original comment. Observed the PDF files are able to open in chrome as expected.

thicks@ - Could you please recheck this issue by creating a new profile under chrome://settings with no apps or extensions in your browser. If issue still persists please navigate to chrome://plugins and make sure that PDF plugin is enabled.

Thanks!
PDF.mp4
4.8 MB View Download
Labels: -Needs-Feedback
brajkumar: It's the first link, http://wwwimages.adobe.com/content/dam/Adobe/en/education/pdfs/visual-communication-cs6-exam-prep.pdf that reproduces the problem.
Cc: dsinclair@chromium.org weili@chromium.org wfh@chromium.org npm@chromium.org
Owner: thestig@chromium.org
Status: Assigned (was: Unconfirmed)
In my queue it goes. If anyone is interested in exploring chrome/browser/ui/pdf/ (yep, another stash of PDF related code!) then feel free to take this bug from me.

Notes:
- The Chrome PDF Plugin correctly detects the PDF has an unsupported feature.
- The plugin + PPAPI correctly plumbs a notification to PDFHasUnsupportedFeature()
- ??? (I don't have Acrobat Reader installed at the moment)

It could very well be the same that the Acrobat Reader integration code broke in some way, or that we don't integrate with Reader DC correctly because it did not exist when the relevant code was written.

Comment 4 by thi...@esc7.net, Aug 26 2016

Can I just say that some of your comments are hilarious...love it!  :)  Thanks for checking into this.
Owner: ----
Status: Available (was: Assigned)
My queue is too long so I'm not going to get to this any time soon. Hopefully someone else CC'd can take a look.
Project Member

Comment 6 by sheriffbot@chromium.org, Nov 23 2017

Labels: Hotlist-Recharge-Cold
Status: Untriaged (was: Available)
This issue has been Available for over a year. If it's no longer important or seems unlikely to be fixed, please consider closing it out. If it is important, please re-triage the issue.

Sorry for the inconvenience if the bug really should have been left as Available. If you change it back, also remove the "Hotlist-Recharge-Cold" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Owner: hnakashima@chromium.org
hnakashima@ for PE triage.
The PDFs are not accessible anymore. I'm pretty sure we ignore the PDFHasUnsupportedFeature() notification, though.

Does anyone have a file that triggers this?
Labels: Needs-Feedback
Status: Assigned (was: Untriaged)
Status: WontFix (was: Assigned)
We don't have access to the file to reproduce anymore, and I haven't other reports similar to this.

The line "2. Receive message that need Adobe Reader 9 or later installed" makes me suspect it was an XFA document. Even if it wasn't, this would probably not be a PDF Plugin bug.

Sign in to add a comment