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Issue 641025 link

Starred by 3 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Aug 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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USB Type C Displayport Cable does not work in HP Docking Station

Project Member Reported by hadler@google.com, Aug 25 2016

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 8530.62.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.70 Safari/537.36
Platform: 8530.62.0 (Official Build) beta-channel chell

Steps to reproduce the problem:
1.Plug HP Docking Station into USB-C port on Chromebook. Observe that hub is working normally by checking whether USB keyboard and USB mouse function properly.
2. Plug Displayport cable into second USB-C port on device. Observe that the monitor and hub work properly, even when in docked mode.
3. Plug Displayport cable into USB-C port in hub. Observe that the monitor no longer recognizes a device plugged in.

What is the expected behavior?

What went wrong?
Monitor does not recognize a device when using a Displayport connection when using the HP Docking Station.

Note that the HDMI cable plugged into the docking station does result in a functioning monitor.

Did this work before? N/A 

Chrome version: 53.0.2785.70  Channel: beta
OS Version: 8530.62.0
Flash Version: Shockwave Flash 22.0 r0

Cable: https://store.google.com/product/usb_type_c_to_displayport_cable

Docking station: http://store.hp.com/us/en/pdp/hp-elite-usb-c-docking-station

Monitor: HP Z24i
 

Comment 1 by jayhlee@google.com, Aug 25 2016

Labels: Hotlist-Enterprise Hotlist-Google
Cc: ka...@chromium.org
Components: IO>USB

Comment 3 by roy...@google.com, Aug 25 2016

Cc: textor@chromium.org

Comment 4 by edoan@chromium.org, Aug 25 2016

This might be expected since that cable is designed for DisplayPort Alternate Mode on USB-C. The HP USB-C Elite Dock is meant to output via DisplayLink over DP or HDMI ports. I do not think it will pass DisplayLink over USB-C.

Comment 5 by jayhlee@google.com, Aug 25 2016

Status: WontFix (was: Unconfirmed)
Sorry for not catching that sooner Harrision. Yes, as Edward pointed out, you should use a DisplayPort to DisplayPort cable from the dock to the monitor. I tested this at your desk with my Pixel 2 and all three screens (laptop + 2 HP monitors) work properly when HDMI to HDMI and DP to DP cables are used with the HP dock.

Comment 6 by hadler@google.com, Aug 25 2016

Thanks Jay. I can confirm the setup works on my chell device as well.

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