Cannot check for updates
Reported by
jivans...@gmail.com,
Aug 22 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.70 Safari/537.36 Steps to reproduce the problem: 1. Install chrome 2. Check for chrome update via "About" 3. Allow for the rights to check for checking for updates What is the expected behavior? Browser should tell if it is up-to-date or not or having any updates. What went wrong? This error was given in the browser's "About" window. An error occurred while checking for updates: Update check failed to start (error code 3: 0x80070057 -- system level). Did this work before? N/A Chrome version: 53.0.2785.70 beta-m (64-bit) Channel: beta OS Version: Windows 7 Flash Version: Shockwave Flash 23.0 r0
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Aug 23 2016
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Aug 24 2016
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Aug 24 2016
That's E_INVALIDARG. This is unexpected. Could you please collect a log using Sawbuck and attach it to this bug? Instructions are here: https://support.google.com/chrome/contact/unknown_error. Just install it, configure the provider, enable logging, then refresh the chrome://help page to have Chrome try again. Thanks.
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Aug 25 2016
Okay, I will send you the details soon. Thanks for the concern
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Aug 27 2016
Hey hi.. I couldn't figure how to copy the logs, so I'm attaching the screenshot of it. Thanks.. :)
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Aug 29 2016
Hi I have replied on the below link with the screenshot. https://bugs.chromium.org/p/chromium/issues/detail?id=639857#c4 Thanks and Regards Jivan B. Supe +918087690432
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Aug 29 2016
Ganesh: what do you make of this? Looks like Google Update version 1.3.29.5. The log shows neither an error nor a update check being sent up to the server. Any ideas? OP: does re-installing Chrome Beta fix this? https://www.google.com/chrome/browser/beta.html?platform=win64
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Sep 3 2016
Any progress guys? Thanks and Regards Jivan B. Supe +918087690432
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Sep 3 2016
No it does not.. I tried reinstalling it many times.. Thanks and Regards Jivan B. Supe +918087690432
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Sep 5 2016
I'm stumped. If you have the patience, a ProcMon (https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx) log may be helpful. To capture one, download ProcMon and get ready to launch it. Before launching it, navigate Chrome to chrome://help. Then launch ProcMon (it will start capturing events immediately), refresh chrome://help, then stop tracing in ProcMon save the log to a file and attach it here. Thanks.
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Sep 7 2016
Yeah now worries.. I'll do that. Thanks and Regards Jivan B. Supe +918087690432
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Sep 22 2016
Hey..Please find the attached log file generated by ProcMan. Hope it helps :) Thanks and Regards Jivan B. Supe +918087690432
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Sep 23 2016
It looks like the attachment didn't make it through. Please send it directly to me: grt at chromium dot org. Thanks.
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Sep 23 2016
PFA.. Thanks and Regards Jivan B. Supe +918087690432
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Sep 23 2016
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Oct 2 2016
Any progress guys? Thanks and Regards Jivan B. Supe +918087690432
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Oct 3 2016
Ganesh and Sorin: would you two please look at the log and see what you can see? I see GoogleUpdate.exe launching, but it doesn't seem to scan the Clients key for installed products and exits without doing any work. Thanks.
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Nov 3 2016
Any progress? Thanks and Regards Jivan B. Supe +918087690432
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Nov 3 2016
Sorry, we have not looked at this yet but we got the attachment. Unfortunately, we are in a middle of investigating something else and I can't predict when we are going to look at this issue. |
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Comment 1 by tkonch...@chromium.org
, Aug 23 2016Labels: Needs-Feedback