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Issue 639857 link

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Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Cannot check for updates

Reported by jivans...@gmail.com, Aug 22 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.70 Safari/537.36

Steps to reproduce the problem:
1. Install chrome
2. Check for chrome update via "About"
3. Allow for the rights to check for checking for updates

What is the expected behavior?
Browser should tell if it is up-to-date or not or having any updates.

What went wrong?
This error was given in the browser's "About" window.
An error occurred while checking for updates: Update check failed to start (error code 3: 0x80070057 -- system level).

Did this work before? N/A 

Chrome version: 53.0.2785.70 beta-m (64-bit)  Channel: beta
OS Version: Windows 7
Flash Version: Shockwave Flash 23.0 r0
 
Untitled.png
77.5 KB View Download
Cc: tkonch...@chromium.org
Labels: Needs-Feedback
Unable to repro the issue on win10 chrome version 53.0.2785.70 - Please find the screenshot

Could you please uninstall and reinstall chrome and see if the error still exists.
639857.png
66.1 KB View Download
Components: Internals>Installer

Comment 4 by grt@chromium.org, Aug 24 2016

Cc: gan...@chromium.org
That's E_INVALIDARG. This is unexpected. Could you please collect a log using Sawbuck and attach it to this bug? Instructions are here: https://support.google.com/chrome/contact/unknown_error. Just install it, configure the provider, enable logging, then refresh the chrome://help page to have Chrome try again. Thanks.

Comment 5 by jivans...@gmail.com, Aug 25 2016

Okay, I will send you the details soon. Thanks for the concern

Comment 6 by jivans...@gmail.com, Aug 27 2016

Hey hi.. I couldn't figure how to copy the logs, so I'm attaching the screenshot of it.

Thanks.. :)
Untitled.png
157 KB View Download

Comment 7 by jivans...@gmail.com, Aug 29 2016

Hi I have replied on the below link with the screenshot.

https://bugs.chromium.org/p/chromium/issues/detail?id=639857#c4


Thanks and Regards
Jivan B. Supe
+918087690432

Comment 8 Deleted

Comment 9 by grt@chromium.org, Aug 29 2016

Labels: Needs-Feedback
Ganesh: what do you make of this? Looks like Google Update version 1.3.29.5. The log shows neither an error nor a update check being sent up to the server. Any ideas?

OP: does re-installing Chrome Beta fix this?

https://www.google.com/chrome/browser/beta.html?platform=win64
Any progress guys?

Thanks and Regards
Jivan B. Supe
+918087690432
No it does not.. I tried reinstalling it many times..

Thanks and Regards
Jivan B. Supe
+918087690432

Comment 12 by grt@chromium.org, Sep 5 2016

I'm stumped. If you have the patience, a ProcMon (https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx) log may be helpful. To capture one, download ProcMon and get ready to launch it. Before launching it, navigate Chrome to chrome://help. Then launch ProcMon (it will start capturing events immediately), refresh chrome://help, then stop tracing in ProcMon save the log to a file and attach it here. Thanks.
Yeah now worries.. I'll do that.

Thanks and Regards
Jivan B. Supe
+918087690432
Hey..Please find the attached log file generated by ProcMan. Hope it helps
:)

Thanks and Regards
Jivan B. Supe
+918087690432

Comment 15 by grt@chromium.org, Sep 23 2016

It looks like the attachment didn't make it through. Please send it directly to me: grt at chromium dot org. Thanks.
PFA..

Thanks and Regards
Jivan B. Supe
+918087690432
Cc: sorin@chromium.org
Any progress guys?

Thanks and Regards
Jivan B. Supe
+918087690432

Comment 19 by grt@chromium.org, Oct 3 2016

Ganesh and Sorin: would you two please look at the log and see what you can see? I see GoogleUpdate.exe launching, but it doesn't seem to scan the Clients key for installed products and exits without doing any work. Thanks.
Any progress?

Thanks and Regards
Jivan B. Supe
+918087690432
Sorry, we have not looked at this yet but we got the attachment. Unfortunately, we are in a middle of investigating something else and I can't predict when we are going to look at this issue.

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