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Issue 638665 link

Starred by 2 users

Issue metadata

Status: Available
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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HP 14 ak013dx chrome os recovery reset yesterday via usb

Reported by corinaau...@gmail.com, Aug 17 2016

Issue description

Version 52.0.2743.116 (64-bit)
Platform 8350.68.0 (Official Build) stable-channel kip
Firmware Google_Kip.5216.227.58

HP 14 ak013dx 

This is a chromos log from a previously reported HP Chromebook.  I went to a friends business that had an apple phone and win pc and used a brand new usb to download recovery SW.  

What is the expected result?  Chromebook is restored to an original, (as google intended) state.


What happens instead?  Still looks like there are problems with the settings and actions of this chromebook as per chromeos logs

---------  Please see main log  636015.

also please note each time I run these logs through https://toolbox.googleapps.com/apps/loganalyzer/analyze I get a server error 502.  It took me two times to get the analyzer to complete.

If it gets to the point I can't run the logs, I suppose I will just attach the full log to the main chrome log.  I hope you wont mind that.  

 
Screenshot 2016-08-17 at 11.29.55 AM.png
79.2 KB View Download
Components: UI>Shell>OOBE
Labels: OS-Chrome
Status: Assigned (was: Unconfirmed)
<triage>Alexander, could you have a look?</triage>
Owner: r...@chromium.org
Oops, looks like this never got an owner. rkc, can you route?

Comment 4 by r...@chromium.org, Feb 28 2018

Components: -UI>Shell>OOBE OS>Installer OS>Firmware
Owner: ----
Status: Available (was: Assigned)
I am not sure if this is related to OOBE. 

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