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Issue 638065 link

Starred by 4 users

Issue metadata

Status: Archived
Owner:
Closed: Sep 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Shockwave Flash Plugin Not responded (all websites)

Reported by rapciewicz@gmail.com, Aug 16 2016

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 8688.3.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2824.5 Safari/537.36
Platform: 8688.3.0 (Official Build) dev-channel samus

Example URL:
Examples of a few:   espn.com, cnn.com, droid-life.com

Steps to reproduce the problem:
1. Enter website
2. Wait a few moments until it loads
3. 

What is the expected behavior?
Plugin works

What went wrong?
Plugin failed

Does it occur on multiple sites: Yes

Is it a problem with a plugin? Yes Shockwave Flash

Did this work before? Yes previous build

Does this work in other browsers? Yes 

Chrome version: 54.0.2824.5  Channel: dev
OS Version: 8688.3.0
Flash Version: Shockwave Flash 22.0 r0
 
Labels: Needs-Feedback
Does the plugin work if you right click (or whatever you need to do) to get the context menu that starts the plugin? Chrome policy is to not start Flash on load.
Components: -Blink Internals>Plugins>Flash
Cc: vsu...@chromium.org hsiangc@chromium.org
Joseph, please follow up.
rapciewicz@ I could not reproduce this issue on oak with same build you use.  Can you check Adobe Flash Player under about://plugins is enabled? Thanks. The above build is only for oak, elm, cave, samus and cyan, may I know which device you see the issue?
I've encountered the issue with and without being labeled.  The device is
Samus.
I tried it on samus and playback video on the websites, did not see issue.
Just tried it again.  Issue is persistent.  Disabled flash plugin, and
videos will not play.  When enabled, receiving the error (shockwave flash)
isn't responding.
rapciewicz@ Can you check on Protect content under about://settings/content and see " Allow identifiers for protect content" is checked
Same as rapciewicz, samus device on builds:
Version 54.0.2824.5 dev (64-bit)
Platform 8688.3.0 (Official Build) dev-channel samus
ARC Version 3131851
Firmware Google_Samus.6300.174.0
Adobe Flash Player - Version: 22.0.0.209-r1
Shockwave Flash 22.0 r0

I can verify that for my device, Protect Content is checked under about://settings/content

Issue persists on other sites such as YouTube and Facebook.
rapciewicz@ and daniel.john.bernard@ Can you file a feedback when issue happen? press shift+alt+i. Thanks!
Feedback has been sent.
Let me know if there's any additional information I can provide.

Comment 12 by ihf@google.com, Aug 19 2016

Last report is
https://feedback.corp.google.com/product/208/neutron?lView=rd&lRSort=1&lROrder=2&lRFilter=1&lReportSearch=samus&lReport=17169084072
This and a previous report both attempt to watch (normally serving) html5 videos. I assume you have an extension installed to force Flash on Youtube? What is the name (check in about:extensions if you don't recall).
I don't actually - and that's where I think it's odd that shockwave is crashing.

I don't always see that Shockwave explicitly crashed, it depends on the site.
For YouTube, the video never loads, on Facebook, shockwave will crash.
It's possible I was seeing that shockwave was crashing from the other tab, and not from YouTube previously. Sometimes on Facebook it's just the "Page Unresponsive" notification that comes down and asks to kill the page.

The second report is after I had rebooted - there was an update pushed out that I (not thinking) clicked on as reflex.

Version 54.0.2830.0 dev (64-bit)
Platform 8714.1.0 (Official Build) dev-channel samus
ARC Version 3152188
Firmware Google_Samus.6300.174.0


I confirmed that it wasn't an interaction with any extensions - I've disabled every extension except App Runtime for Chrome (Beta) 54.5021.622.0, as it doesn't allow it to be unchecked.


Realizing this may be an extended issue beyond Flash.

I managed to get Droid-Life to crash - I'm not seeing the error for Flash crashing on YouTube or Facebook anymore.
See attached screenshot for Droid-Life. It's almost instantaneous.
selecting to kill the plugin also closes any Facebook page that's trying to play video, leading me to think it's still related to flash on Facebook.
Screenshot 2016-08-19 at 7.48.04 AM.png
772 KB View Download
Project Member

Comment 14 by sheriffbot@chromium.org, Aug 26 2016

Labels: -Needs-Feedback Needs-Review
Owner: schenney@chromium.org
Thank you for providing more feedback. Adding requester "schenney@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: -Needs-Review
Owner: hsiangc@chromium.org
Owner: ihf@chromium.org

Comment 17 by ihf@chromium.org, Aug 31 2016

I installed ToT build 8755/55.0.2844.0/23.0.0.141-r1 on Samus and enabled ARC version 3231949. I could not reproduce the issue.

I checked the initial feedback log once more. There isn't much Flash activity, only
[1809:1926:0817/223017:VERBOSE2:ppapi_plugin_process_host.cc(492)] ppapi plugin process launched.
[1809:1926:0817/223057:VERBOSE1:ppapi_plugin_process_host.cc(528)] PpapiPluginProcessHost[broker]<IPv6: 2>OnChannelError()

I think that means ppapi (most likely Flash) was kicked off, but not really launched. It died, but interestingly it was the broker which died. This is strange, as the broker is only really needed for protected content/DRM (and not used much on Chrome OS).

I don't have insights what Flash DRM does. It sometimes gets into a bad state. Can you try to go in "Settings -> Clear browsing data -> Media licenses" and clear those?

Alternatively does this problem happen for you in guest mode/incognito? If not it also could point to extensions/Flash DRM (as those are disabled in guest mode).
Project Member

Comment 18 by sheriffbot@chromium.org, Sep 1 2017

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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