Issue metadata
Sign in to add a comment
|
Chrome printing: Boxes are previewed/printed over each initial letter of the words |
||||||||||||||||||||||||
Issue descriptionVersion of Google Chrome (Wrench-> About Google Chrome):52.0.2743.82 on OS MAC OS X El Capitan 10.11.64 Printer: TOSHIBA e-STUDIO4540C (not Cloud Print, this is a network connected printer) [Issue Description] Issue when printing Google Docs files with Arial font on Google Drive, on Chrome browser. Customer is seeing boxes on the first character of each word: - on print preview - when printing in PDF - when printing via printer (on a paper) [Expected Behavior] Being able to print Google Docs file containing Arial font style properly. [Actual Behavior] Boxes are previewed/printed over each initial letter of the words. [Repro Steps] Unfortunately, I couldn't reproduce the issue. 1. Access Google Drive and open a Google Doc file. 2. Make sure the file is written in Arial. 3. Click on the "Print" icon. => Either save to PDF or print to paper to reproduce the issue. [All troubleshooting steps already taken] - Changing font to other than Arial => Not reproduced - Tested on other OS devices => Not reproduced (only reproducible on OS X El Capitan) - Use another font than Arial => Not reproduced [Incognito window?] Issue reproduced (customer side) [Canary edition of Chrome?] Issue reproduced (customer side) [Affecting all devices? All users?] Only affecting El Capitan devices [Workaround] No workaround Also, there is a forum thread at https://productforums.google.com/forum/#!topic/drive/VtyTLjB3ye4 [Other attachments] PDF result https://drive.google.com/a/google.com/file/d/0B8hJbBKk0-c4bWtLUExyRENBVDQ/view?usp=sharing Preview screenshot https://drive.google.com/a/google.com/file/d/0B8hJbBKk0-c4VDVmMFhJMk9lRGM/view?usp=sharing Print result (on paper) https://drive.google.com/a/google.com/file/d/0B8hJbBKk0-c4aGdKWVZLaGlueDQ/view?usp=sharing URL for affected document (To protect the document, I shared the text file which has the URL for the affected document) NOTE: THIS DOCUMENT IS SHARED FROM THE USER SO PLEASE ACCESS IN INCOGNITO https://drive.google.com/a/google.com/file/d/0B8hJbBKk0-c4Y19MSlhiNHpiaG8/view?usp=sharing Since I was not able to reproduce the issue (Arial font documents), I've asked the customer to provide the affected file's URL. [Logs attached] chrome_debug.log https://drive.google.com/a/google.com/file/d/0B8hJbBKk0-c4VzZkbkRRTjNHZTg/view?usp=sharing
,
Aug 9 2016
Unable to repro this issue on MAC (10.11.6) for Google Chrome Stable Version - 52.0.2743.116 Screen-recording is attached. @soushi: Could you please perform the steps mentioned beneath and let us know your observations. 1. Update your Google Chrome to Latest Stable Version - 52.0.2743.116 2. Re-test the same on a clean profile. Thank you.
,
Aug 9 2016
@soushi: Could you please ask the customer to provide the sample Doc Sheet where he is encountering this issue, which would help us in triaging it further. Thank you.
,
Aug 9 2016
rnimmagadda@ Thanks for the investigation. I have attached the sample Doc customer provided when they are encountering the issue (comment #1). It's not direct link since 1) This thread is not restricted for googlers. 2) The owner of sample doc is the customer. To view the sample doc, please follow these steps: 1. Click the link below. https://drive.google.com/a/google.com/file/d/0B8hJbBKk0-c4Y19MSlhiNHpiaG8/view?usp=sharing 2. You will see the direct link for the sample doc. Please navigate to that url in incognito mode. Unfortunately, I couldn't reproduce the issue even though using the sample doc. My environment is almost same as the customer's one. - Chrome browser: Version 52.0.2743.116 (64-bit) - OS X El Capitan 10.11.6 (15G31) In that case, which kinds of logs should the customer collect? If you need additional logs from the customer, please feel free to let me know. I'll ask it to the customer. Thanks! Soushi
,
Aug 12 2016
Unable to repro this issue on MAC AirBook [Non-Retina] (10.11.6) & MAC Retina Display for Google Chrome Stable Version - 52.0.2743.116 Screen-recording is attached. @soushi: Since we are unable to repro and also not sure about the logs to ask from the customer. Requesting the Devs from the Internals>Printing & Internals>Plugins>PDF to please have look into this issue. Thank you.
,
Aug 12 2016
,
Aug 17 2016
rnimmagadda@ Thanks for testing it. I got another document from the customer. But it is owned by customer. So I will ping to you this morning to share the link and tell you the reproduce steps. Thanks, Soushi
,
Aug 17 2016
,
Aug 17 2016
soushi@, can you check with customer if the font they see issue with is Helvetica Neue? If it is, then this is dup of crbug.com/622732.
,
Aug 17 2016
Thanks Kota for the information. I'm asking that to the customer. As soon as I get reply, I'll report it on this thread.
,
Aug 17 2016
@soushi: As per our discussion offline, below is the observation. Unable to repro this issue on MAC AirBook [Non-Retina] (10.11.6) & MAC Retina Display for Google Chrome Stable Version - 52.0.2743.116 Tested on both Normal & Incognito Mode. Screen-recording is attached. Could you please get the information from the customer as per the comment #9 Thank you.
,
Aug 17 2016
Actually I dup'ed crbug.com/622732 to crbug.com/625995 so 625995 is the bug to be merged into once it's confirmed.
,
Aug 17 2016
,
Aug 21 2016
rnimmagadda@ Thanks for the investigation. The customer has the same issue when they use 'Helvetica Neue' as well. So I marge this issue to crbug.com/625995 . (Thanks Kota for the information) |
|||||||||||||||||||||||||
►
Sign in to add a comment |
|||||||||||||||||||||||||
Comment 1 by ligim...@chromium.org
, Aug 9 2016