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Issue 635342 link

Starred by 2 users
Status: WontFix
Owner: ----
Closed: Aug 2016
Cc:
█ rnimmagadda@chromium.org
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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After a while Chrome stops opening any pages

Reported by greg...@gmail.com, Aug 7 2016 
Chrome Version       : 52.0.2743.116 (Official Build) m (32-bit)
URLs (if applicable) : ANY
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari: not tested
    Firefox: not tested
         IE: PASS (Version 11)

What steps will reproduce the problem?
(1) The problem starts several hours after Windows start
(2) After opening Chrome no URL is accessible (including chrome: links)
(3) All the other applications (IE, Outlook, etc) work correctly
(4) Nothing helps besides Windows restart

What is the expected result?
The page opening

What happens instead?
"Non-responsive page" message

Please provide any additional information below. Attach a screenshot if
possible.

Comment 1 by rnimmagadda@chromium.org, Aug 8 2016

Cc: rnimmagadda@chromium.org
Labels: Needs-Feedback
Unable to repro this issue on Windows 7 for Google Chrome Stable Version - 52.0.2743.116

Screen-recording is attached.

@greg.yy: Could you please re-test the same on a clean profile [chrome://settings -> Add Person -> Do not Login] and let us know your observations.

Thank you.

Comment 2 by greg...@gmail.com, Aug 8 2016 

Hi!
Using a clean profile did not help, it was exactly the same behavior.

However, I found some new information via the Task Manager.
Checked the "Wait Chain" (I am using Win 8.1) and saw that the Chrome
processes were waiting on an svchost. It was the one running "Base
Filtering Engine" service. I killed that process and restarted the "BFE"
(which caused restart of the Windows Firewall as well) and it looks like
Chrome is back alive.
Any idea why "BFE" decided to block Chrome?

Thanks,
Greg.

Comment 3 by rnimmagadda@chromium.org, Aug 9 2016 

@greg.yy: Could you please perform the steps mentioned beneath and let us know your observations.

1. Remove some data from your PC (make sure there is enough space in your PC)
2. Uninstall Google Chrome.
3. Go to -> C:\Program Files\Google\Chrome  and
4. Go to -> C:\Users\<YourUserName>\AppData\Local\Google\Chrome or the entire Google folder.
5. Install Google Chrome Latest Stable Version.
6. Re-test the same on a clean profile [chrome://settings -> Add Person -> Do not Login]

Thank you.

Comment 4 by greg...@gmail.com, Aug 10 2016 

Hi!
I noticed that my Anti-Virus (McAfee) software was the one preventing the
Windows Firewall svchost from starting correctly.
So, I had the Anti-Virus re-installed, and it looks like the problem
disappeared.
Thank you for your assistance!
Greg.

Comment 5 by rnimmagadda@chromium.org, Aug 12 2016

Labels: -Needs-Feedback
Status: WontFix (was: Unconfirmed)
Closing this issue as per the comment #4
►

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