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Issue 632064 link

Starred by 2 users

Issue metadata

Status: Archived
Owner: ----
Closed: Jul 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Files stuck in Google cloud print (HP office jet color X555)

Reported by vvn.12...@gmail.com, Jul 27 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

Steps to reproduce the problem:
1. Send a file to print on GCP
2. Notice file getting queued but not print
3. Send another file to print
4. First file gets printed
5. File in sepe 3 now queued

What is the expected behavior?
Expected behavior is for a file to get printed as soon as GCP receives it. However I notice the file gets queued until the next print job is sent. 

What went wrong?
It is unknown what went wrong.
Nothing was changed on the printer side or the application sending the print jobs.

Did this work before? Yes February 2016

Chrome version: 51.0.2704.103  Channel: n/a
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 22.0 r0

We have 5 HP printers of the same model exhibiting the same behavior with different google accounts. We usually send pdf's and tried word documents as well.

Please follow the link below to view the issue on Google forum:
https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/chromebook-central/pt6A_NuQPZs/w8Nixt_5BAAJ
 
Components: Services>CloudPrint
Requesting some one from print team to look in to it.
Cc: paolof@chromium.org
Project Member

Comment 3 by sheriffbot@chromium.org, Jul 31 2017

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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