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Starred by 6 users

Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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[ChromeOS] Chrome Remote Desktop: mouse position incorrect when not at native resolution

Reported by johnharr...@gmail.com, Jul 24 2016

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 8172.62.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.106 Safari/537.36
Platform: 8172.62.0 (Official Build) stable-channel auron_yuna

Steps to reproduce the problem:
1. set display resolution on computer to share to something non-native
2. generate code to share computer with a remote
3. connect with remote.

What is the expected behavior?
remote will show correct mouse position

What went wrong?
remote does not show correct mouse position

Did this work before? N/A 

Chrome version: 51.0.2704.106  Channel: stable
OS Version: 8172.62.0
Flash Version: Shockwave Flash 22.0 r0

works correctly if resolution is native. Remote was another chromebook with same specifications as the one documented here.
 
Components: Services>Chromoting
Status: rkj (was: Unconfirmed)
Owner: rkjnsn@chromium.org
Status: Assigned (was: rkj)

Comment 4 by rkjnsn@chromium.org, Aug 29 2016

This appears to be a regression: reproduced on 52, but works correctly on 49

Comment 5 by joedow@chromium.org, Sep 23 2016

Owner: joedow@chromium.org
Per discussion with Erik, I'll take a look at this.

Comment 6 by joedow@chromium.org, Oct 26 2016

Summary: [ChromeOS] Chrome Remote Desktop: mouse position incorrect when not at native resolution (was: Chrome Remote Desktop: mouse position incorrect when not at native resolution)
Any news? Just ran into this as well on Eve when I set my resolution to 1800x1200 on Chrome M65. We're working out issues with a large enterprise customer who needs Chromoting for their customer support. Is there any chance this could be looked at? Thanks! 

One mediocre workaround:  If you remote into a computer exhibiting this problem, use Ctrl + Shift +  0 to reset the shared machine's resolution to native, so you can accomplish what you need.

I suppose it would actually be smarter to use Ctrl + Shift + {+,-} first so you can see what the resolution was before you reset it to native.  Then you could return it to the non-native resolution before logging off.

Comment 9 by pmarko@chromium.org, Apr 30 2018

Cc: pmarko@chromium.org

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