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Issue 630752 link

Starred by 4 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Apr 2018
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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Chromebook doesn't suspend when Citrix session is ongoing

Project Member Reported by derat@chromium.org, Jul 22 2016

Issue description

Split off from  issue 612522 . thorstenadmin@siemens.com's comment there was:

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Hi all, i've tested it on M52 BETA. If i just use the chromebook (CB) without citrix session it works as expected.

Setup:
HP 11" G4
external display via HDMI (lid open)
timeout sleep in admin console = 15 min

Whenever i do not touch the CB it goes into sleep and locks the session as expected. I've tested it several times.

Then:
1. I've started the citrix session and worked with my virtual client a couple of minutes.
2. Do nothing and wait for timeout

REsult:
CB does not go into sleep
After 15 minutes the CB session locks, but remains awake (no sleep)
Even after 30 min the CB did not go into sleep

After logging in again i've sent the Alt shift i logs (2:30 CET) user thorsten.bergmann@siemens.com

Will now log out, reboot and test again.

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Feedback report is http://feedback/product/208/neutron?lView=rd&lReport=12691190858 but seems to be missing powerd logs (I'm not sure why).

Here's what I wrote over email earlier:

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"The extended timeouts are intentional behavior -- see https://www.chromium.org/chromium-os/packages/power_manager/inactivity-delays:

"Several events can result in the above delays being lengthened (specifically, the screen-dimming delay is doubled and the other delays' distances from the dimming delay are maintained; for example, on battery, the delays are changed to 10/11/16 minutes):
* An external monitor is connected
* User activity occurs while the screen is dimmed or soon after it is turned off (delays are reset after the current user logs out)"

I suspect that both of these behaviors are being seen. I believe that the enterprise policies they should set if they want to prevent this are PresentationScreenDimDelayScale and UserActivityScreenDimDelayScale; the behavior can be disabled by setting both to 100."

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Issue 488091 may also be related.
 
Is Citrix not simply requesting a wake lock?
Project Member

Comment 2 by sheriffbot@chromium.org, Aug 24 2016

Status: Archived (was: Unconfirmed)
No feedback was received in the last 30 days from reporter "derat@chromium.org", so archiving this. Please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 3 by ketakid@google.com, Mar 18 2017

Status: Available (was: Archived)
Activating. Please assign to the right owner and the appropriate priority.
Project Member

Comment 4 by sheriffbot@chromium.org, Apr 12 2018

Labels: Hotlist-Recharge-Cold
Status: Untriaged (was: Available)
This issue has been Available for over a year. If it's no longer important or seems unlikely to be fixed, please consider closing it out. If it is important, please re-triage the issue.

Sorry for the inconvenience if the bug really should have been left as Available.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 5 by derat@chromium.org, Apr 12 2018

Status: WontFix (was: Untriaged)
I'm happy to take another look at this if it's still happening and someone can provide a feedback report that contains logs. Please comment on the bug if that happens.

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