FR: Add keyboard shortcut to launch connectivity diagnostics extension
Reported by
yyefet@chromium.org,
Jul 21 2016
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Issue descriptionVersion: -- OS: ChromeOS Chrome has a built in 'Connectivity Diagnostics' extension (shipped with all versions) that performs tests such as captive portal, dns, firewall, google services check, local network check. chrome-extension://idddmepepmjcgiedknnmlbadcokidhoa/index.html As of now, the only way to access this tool is a link in the browser when a site fails to load. It would be very useful to have a keyboard shortcut that launches this tool directly when end users encounter other connectivity issues (ie: sync issues, enterprise issues, cloud print issues, etc..) Enterprise support can also capture logs while launching and running the diagnostic tool for troubleshooting. Filing this FR to attach to a CL.
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Jul 21 2016
Just to double-check, did someone from UX weigh in on using Ctrl-Alt-N for this (as https://codereview.chromium.org/2168143002/ is doing)? Seems like it might be easy to accidentally trigger when going for Ctrl-N.
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Jul 21 2016
Hi Derat, Noone from UX weighed in at this point. I saw that the keyboard combo (ctrl-alt-N) was not in use in the source;.. If it poses an issue, I can certainly change it in the CL.
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Jul 21 2016
I have no objection on adding a key for this.. I'd argue against ctrl+alt+N. In general we're trying to steer away from shortcuts that might conflict with a web page. OS-specific keys should be tied to the search key. search+shift+N maybe?
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Jul 21 2016
@abodenha, makes sense to avoid conflicting shortcuts. QQ, is the search key in chromeos == 'ui::VKEY_BROWSER_SEARCH' or is there a different VKEY that i'm missing?
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Jul 21 2016
I think that's it. Note that we'll still want someone from UX to sign off on this.
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Jul 21 2016
Thanks, no worries. Can you recommend someone on the UX team who can review?
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Jul 21 2016
Answered in IM.
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Jul 21 2016
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Jul 22 2016
Having a keyboard shortcut seems about on-par with saving a link to the extension in terms of ease of debugging -- we're only going to get power users either way. Is the goal to make this more accessible to general users when they encounter an issue, or to let power users / support more easily access diagnostic info?
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Jul 22 2016
Hi tbuckley, A primary goal of this shortcut is to simplify access to network diagnostic information for enterprise support agents that handle live phone support cases. It's quicker to launch the tool via a keyboard shortcut as opposed to sending, copying, and pasting the URL or tinker with policy. IMO, this will provide a better power user experience and support experience.
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Jul 22 2016
Is there something that could be done to make the extension either show up in the app launcher or at chrome://extensions? Otherwise, maybe a link to it could be added to the network settings page.
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Jul 22 2016
From what I see on the support side, administrators generally want control over which apps/extensions are presented to users.
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Oct 12 2016
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Comment 1 by yyefet@chromium.org
, Jul 21 2016