Issue metadata
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Google Chrome thinks to be up to date when it's not
Reported by
yout...@kabsi.de,
Jul 13 2016
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Issue description
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36
Steps to reproduce the problem:
1. Install current release N of Google Chrome on my MacBook.
2. Wait until a new version M (where M > N) of Google Chrome is released
3. Open Chrome > About Google Chrome
or chrome://help/
What is the expected behavior?
Either the new release number M is displayed or a message appears stating that Chrome is outdated and needs to be updated.
What went wrong?
Chrome states:
Version N (64-bit)
Google Chrome is up to date.
Did this work before? N/A
Chrome version: 49.0.2623.110 Channel: stable
OS Version: OS X 10.10.5
Flash Version: Shockwave Flash 22.0 r0
,
Jul 13 2016
Screenshot of Chrome's about page -> version: 49.0.2623.110 At the time of reporting this issue, Google Chrome "Stable Channel" latest release is version 51.0.2704.106 according to http://googlechromereleases.blogspot.de/
,
Jul 13 2016
running Running /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/ksadmin --verbose --list | grep ErrorDomain returns empty output.
,
Jul 14 2016
Today, the menu icon (three bars) today turned red. Apparently, this part of Chrome knows that it needs updating. However, when I open the "about" page, that part of Chrome still thinks it's up to date. See screenshot.
,
Jul 19 2016
Couldn't reproduce with Chrome 49.0.2623.110, OSX 10.11.5.
,
Jul 19 2016
karandeepb: I don't work on installer or Mac stuff, so I'm not sure I can be of much help here, unfortunately.
,
Jul 19 2016
It may not be reproducible on your computer but I've shown it to be reproducible on my Mac. :-) How can I help identifying the problem?
,
Jul 26 2016
I could not run an outdated Chrome any longer, so I removed GoogleSoftwareUpdate (which I determined to be the culprit) and installed the recent Chrome release. Removing GoogleSoftwareUpdate was done as follows: $ cd /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/ $ sudo ./ksinstall --nuke
,
Jul 26 2016
Current release at time of writing this: Version 52.0.2743.82 (64-bit)
,
Aug 4 2016
mark@: is there anything we can do here or other diagnostic steps we might try? Is there a keystone error happening, maybe?
,
Aug 4 2016
If you’re still stuck, you can run ksdiagnostics to get some more information. It’s in Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/ksdiagnostics either the root /Library or your per-user ~/Library. It may prompt for authentication. It’ll produce a .zip file on your desktop. You can e-mail it to me and I’ll figure out what’s going on.
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Aug 4 2016
,
Sep 9 2016
I have the same problem. Chrome claims to the "out of date" and "up to date" at the same time. Screen shot is attached. Installing a new Chrome release via DNG download fixes the problem temporarily, but it comes back eventually. This is on a Mac OS X "El Capitan" 10.11.6 fully patched on MBP Retina.
,
Sep 9 2016
Thank you for the feedback appenz. Are you running Chrome on supported OS? Chrome supports macOS 10.9 and later. If the OS is supported, please open the 'Terminal' app, pasting the command below and pressing 'enter'. The command will produce a zip file. Please attach the .zip file to the bug. This will greatly help us with determining the reason for not receiving updates. /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/ksdiagnostics
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Dec 15 2016
This can probably be merged with issue 662228 .
,
Dec 15 2016
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Comment 1 by yout...@kabsi.de
, Jul 13 2016