https://feedback.corp.google.com/#/Report/10253993703

A few months ago my Chromebox which had been running fine suddenly would not let me reply to emai...

Description:
A few months ago my Chromebox which had been running fine suddenly would not let me reply to emails in Outlook web app. After spending hours trying to resolve this, I saw in my settings that I was set to the beta channel. I changed my channel back to the last stable one and the problem resolved.
Today exactly the same problem occurred. I can forward an email from outloo web app but if I hit reply i get a 404 error ( if set to online only) or a new window opens but the spinning graphic just stays there showing "starting" indefinitely.

I would have a guess that the beta that caused me to have these problems has now been released as a stable release, hence the issue has come back.

As it stands I cannot reply to any emails in outlook web app which is far from ideal

UI language: en-GB

Product Specific Data (whitelisted):
CHROME VERSION: 51.0.2704.79
CHROMEOS_AUSERVER: <URL: 2>
CHROMEOS_RELEASE_BOARD: panther-signed-mpkeys
CHROMEOS_RELEASE_DESCRIPTION: 8172.47.0 (Official Build) stable-channel panther
CHROMEOS_RELEASE_TRACK: stable-channel
CHROMEOS_RELEASE_VERSION: 8172.47.0
ENTERPRISE_ENROLLED: Not managed
hardware_class: PANTHER F5I-D4A-A8T
meminfo: MemTotal:        3986192 kB
MemFree:         1709220 kB
Buffers:           26676 kB
Cached:           958620 kB
SwapCached:            0 kB
Active:          1375352 kB
Inactive:         749720 kB
Active(anon):    1141220 kB
Inactive(anon):   204092 kB
Active(file):     234132 kB
Inactive(file):   545628 kB
Unevictable:           0 kB
Mlocked:               0 kB
SwapTotal:       5839148 kB
SwapFree:        5839148 kB
Dirty:               292 kB
Writeback:             0 kB
AnonPages:       1139852 kB
Mapped:           257512 kB
Shmem:            205496 kB
Slab:              71300 kB
SReclaimable:      40648 kB
SUnreclaim:        30652 kB
KernelStack:        2016 kB
PageTables:        12764 kB
NFS_Unstable:          0 kB
Bounce:                0 kB
WritebackTmp:          0 kB
CommitLimit:     7832244 kB
Committed_AS:    3150220 kB
VmallocTotal:   34359738367 kB
VmallocUsed:      377232 kB
VmallocChunk:   34359358276 kB
DirectMap4k:       46600 kB
DirectMap2M:     3039232 kB
DirectMap1G:     1048576 kB


Browser:
Chrome 51.0.2704.79

Plugins:

Java Enabled:
false

OS:
CrOS x86_64 8172.47.0

URL:
https://exchange.mse2010.com/owa/owa#path=/mail

dhaddock@ can someone on your team confirm this?

Does it work in Chrome on Windows?

FYI there are 3 topics in CBC 

Can't login to Outlook https://goo.gl/LwN3pv
Can I read Gmail with Outlook.com on my Chromebook https://goo.gl/kQKiQF
outlook not receiving emails https://goo.gl/7qg4oP

#CBC-RS/TC-watchlist

It doesn't repro in M53 outlook.com
It doesn't repro in M51 outlook.com 

We don't have credentials to test a real domain-based OWA though

+Chrome testers. Do you have credentials to try repro this?

Checked offline and they do not have credentials we can use to test. 

The TVC's use the Outlook web app with their vendor company. On M51 they can access calendar and reply to emails so we can't reproduce this (At least with this OWA instance)

Not reproduce issue on outlook.com - Chrome 53.0.2785.57- win7

Browser team doesn't have credentials.  Does anyone have a test account I can use ?

ovanieva@ are we seeing significant reports of this in the field?

Based on comments #8 and #6 I'm betting that the person who filed the feedback report either has some setting or extension that's screwing up outlook or there's a config error on their outlook instance.

If we don't have evidence of a real problem I suggest we close.

we are not seeing similar reports after July in Pulse. Safe to assume it's resolved. 
the above report originated on 7/12. 

There are few similar reports from past couple months: 

Report 2: 
https://hotsauce.corp.google.com/product/208/neutron?lView=rd&lRSort=1&lROrder=2&lRFilter=1&lReportSearch=outlook%20web%20app&lReport=10253993703
Date: 6/16
Device: panther
Cros Version: 51.0.2704.79


Report 3: 
https://hotsauce.corp.google.com/product/208/neutron?lView=rd&lRSort=1&lROrder=2&lRFilter=1&lReportSearch=outlook%20web%20app&lReport=9153487313
Date: 5/23
Device + Version: unknown - submitted from Help Center. 

Based on #11 I'm going to close this.  If we DO see a spike in reports please reopen.