go/present does not always work. |
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36 Steps to reproduce the problem: 1. go/present 2. join hangout 3. share my entire screen (or share just hangouts) 4. Browser crashes. 5. If I open Chrome up again, it asks to restore pages, and I say yes and try 1-3 again and browser keeps crashing until I reboot the computer. What is the expected behavior? I can present my entire screen or just hangouts without the browser crashing and me having to reboot. What went wrong? Browser crashes. Crashed report ID: No. How much crashed? Whole browser Is it a problem with a plugin? N/A Did this work before? Yes It is off and on. Even throughout one day it could work and then another meeting it won't. Chrome version: 51.0.2704.103 Channel: n/a OS Version: 10.0 Flash Version: Shockwave Flash 22.0 r0 bug number 29868275 (b/29868275) states that we should follow up using this resource
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Jul 11 2016
Adding ctrobaugh on the CC list
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Jul 12 2016
Stack Trace: ============== Thread 41 CRASHED [EXCEPTION_ACCESS_VIOLATION_READ @ 0x0000020023b93ff4 ] MAGIC SIGNATURE THREAD 0x00007ffd7b0d3d66 (msvcrt.dll + 0x00073d66 ) memcpy 0x00007ffd6c346198 (Magnification.dll + 0x00006198 ) CMilMagnifier::FilterTextureD3D9(unsigned long,int *) 0x00007ffd6c344f03 (Magnification.dll + 0x00004f03 ) CMilMagnifier::UpdateContentSurfaces(unsigned short,unsigned short,unsigned __int64 *) 0x00007ffd6c344ad6 (Magnification.dll + 0x00004ad6 ) CMilMagnifier::ProcessGdiDesktopBits(unsigned long,tagPAINTSTRUCT *) 0x00007ffd6c343e1a (Magnification.dll + 0x00003e1a ) CMilMagnifier::SetSource(tagRECT) 0x00007ffd6c342733 (Magnification.dll + 0x00002733 ) Magnifier_WndProc(HWND__ *,_WM_VALUE,unsigned __int64,__int64) 0x00007ffd78ee1168 (USER32.dll + 0x00011168 ) UserCallWinProcCheckWow 0x00007ffd78ee0ee1 (USER32.dll + 0x00010ee1 ) DispatchClientMessage 0x00007ffd78ef0bed (USER32.dll + 0x00020bed ) _fnDWORD 0x00007ffd7b578ba3 (ntdll.dll + 0x000a8ba3 ) KiUserCallbackDispatch 0x00007ffd78f021f3 (USER32.dll + 0x000321f3 ) NtUserMessageCall 0x00007ffd78ee0803 (USER32.dll + 0x00010803 ) SendMessageWorker 0x00007ffd78ee065a (USER32.dll + 0x0001065a ) SendMessageW 0x00007ffd6c341510 (Magnification.dll + 0x00001510 ) MagSetWindowSource 0x00007ffd4402b0d2 (chrome.dll -screen_capturer_win_magnifier.cc:225 ) webrtc::ScreenCapturerWinMagnifier::CaptureImage(webrtc::DesktopRect const &) 0x00007ffd4402acc5 (chrome.dll -screen_capturer_win_magnifier.cc:127 ) webrtc::ScreenCapturerWinMagnifier::Capture(webrtc::DesktopRegion const &) 0x00007ffd43f2bc5f (chrome.dll -desktop_capture_device.cc:351 ) content::DesktopCaptureDevice::Core::DoCapture() 0x00007ffd43f2b98e (chrome.dll -desktop_capture_device.cc:332 ) content::DesktopCaptureDevice::Core::CaptureFrameAndScheduleNext() 0x00007ffd43f2b845 (chrome.dll -desktop_capture_device.cc:180 ) content::DesktopCaptureDevice::Core::AllocateAndStart(media::VideoCaptureParams const &,std::unique_ptr<media::VideoCaptureDevice::Client,std::default_delete<media::VideoCaptureDevice::Client> >) 0x00007ffd43f2c2ad (chrome.dll -bind_internal.h:362 ) base::internal::Invoker<base::IndexSequence<0,1,2>,base::internal::BindState<base::internal::RunnableAdapter<void ( content::DesktopCaptureDevice::Core::*)(media::VideoCaptureParams const &,std::unique_ptr<media::VideoCaptureDevice::Client,std::default_delete<media::VideoCaptureDevice::Client> >)>,void ,base::internal::UnretainedWrapper<content::DesktopCaptureDevice::Core>,media::VideoCaptureParams const &,base::internal::PassedWrapper<std::unique_ptr<media::VideoCaptureDevice::Client,std::default_delete<media::VideoCaptureDevice::Client> > > >,base::internal::InvokeHelper<0,void,base::internal::RunnableAdapter<void ( content::DesktopCaptureDevice::Core::*)(media::VideoCaptureParams const &,std::unique_ptr<media::VideoCaptureDevice::Client,std::default_delete<media::VideoCaptureDevice::Client> >)> >,void >::Run(base::internal::BindStateBase *) 0x00007ffd42a61c14 (chrome.dll -task_annotator.cc:51 ) base::debug::TaskAnnotator::RunTask(char const *,base::PendingTask const &) 0x00007ffd429f85f8 (chrome.dll -message_loop.cc:479 ) base::MessageLoop::RunTask(base::PendingTask const &) 0x00007ffd429f9281 (chrome.dll -message_loop.cc:600 ) base::MessageLoop::DoWork() 0x00007ffd42a621f9 (chrome.dll -message_pump_win.cc:167 ) base::MessagePumpForUI::DoRunLoop() 0x00007ffd42a61eb1 (chrome.dll -message_pump_win.cc:50 ) base::MessagePumpWin::Run(base::MessagePump::Delegate *) 0x00007ffd42a413d2 (chrome.dll -run_loop.cc:35 ) base::RunLoop::Run() 0x00007ffd42a1d7d4 (chrome.dll -thread.cc:254 ) base::Thread::ThreadMain() 0x00007ffd42a340bf (chrome.dll -platform_thread_win.cc:84 ) base::`anonymous namespace'::ThreadFunc 0x00007ffd7b158101 (KERNEL32.DLL + 0x00018101 ) BaseThreadInitThunk 0x00007ffd7b52c5b3 (ntdll.dll + 0x0005c5b3 ) RtlUserThreadStart 1) Unable to reproduce the issue on Win 7 and Win 10 using latest stable 51.0.2704.106. 2) This crash seems to be induced due to a third party Magnification.dll file. 3) This is first seen on 41.0.2272.89 and seen continuously from 47.0.2526.73 to M 54. 4) Link to list of builds where crashes are seen: https://crash.corp.google.com/browse?q=product.name%3D%27Chrome%27%20AND%20custom_data.ChromeCrashProto.ptype%3D%27browser%27%20AND%20custom_data.ChromeCrashProto.magic_signature_1.name%3D%27%5BThird%20party%20-%20magnification.dll%5D%20CMilMagnifier%3A%3AFilterTextureD3D9%27&ignore_case=false&enable_rewrite=true&omit_field_name=&omit_field_value=&omit_field_opt=%3D#samplereports:5,productversion:1000 5) Try running Chrome Cleanup tool for windows from below which ight be helping resolving the issue. https://www.google.com/chrome/cleanup-tool/
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Jul 12 2016
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Jul 12 2016
Please advise what to do here when I am trying to run Chrome Cleanup (see attached). My credentials were denied. Thanks!
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Jul 13 2016
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Jul 22 2016
viviantsai is still not able to use go/present after using the Chrome Cleanup Tool. The browser still crashes when she uses it. Please advise.
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Jul 29 2016
Issue 632308 has been merged into this issue.
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Aug 5 2016
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Aug 26 2016
Issue 641055 has been merged into this issue.
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Sep 6 2016
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Sep 12 2016
Any update on this. I see this bug was marked as a duplicate, can we follow the other bug? This is still an ongoing issue for many.
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Sep 12 2016
Hi, I can present, but not entire screen. Please let me know if I need to stop by Techstop again. Thank you. |
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Comment 1 by viviantsai@google.com
, Jul 11 2016