New issue
Advanced search Search tips
Note: Color blocks (like █ or █) mean that a user may not be available. Tooltip shows the reason.

Issue 626912 link

Starred by 2 users
Status: Archived
Owner: ----
Closed: Aug 2016
Cc:
█ durga.behera@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



Sign in to add a comment

Cannot load pages; endless spinner

Reported by netherli...@gmail.com, Jul 9 2016 
UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36

Example URL:
Any, sporadically, including reddit.com, youtube.com, sheetmusicplus.com

Steps to reproduce the problem:
1. Open up a tab.
2. Navigate to a website. (For example, enter www.reddit.com and then hit enter.)
3. Spinner spins forever, page doesn't load.

What is the expected behavior?
I expect the page to load.

What went wrong?
The page won't load!
- The tab name continues to be "New tab".
- This happens in both the normal browser and in incognito mode.
- The task manager says that the tab is also named "new tab" and is consuming 0 CPU and 0 network.
- The bottom of the tab says "Waiting for www.reddit.com..."
- I can access these sites via ping and via Internet Explorer.
- I tried clearing the cache and cookies, but the problem persists.
- The only extensions installed are Chrome Remote Desktop, Google Docs, and Google Docs Offline.

Did this work before? Yes Last week?

Chrome version: 51.0.2704.103  Channel: n/a
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 22.0 r0

Comment 1 by durga.behera@chromium.org, Jul 11 2016

Cc: durga.behera@chromium.org
Labels: Needs-Feedback M-51
Unable to reproduce the issue on Win 7 using latest stable 51.0.2704.106.
Could you please review the attached screen cast and let us know if anything is missed here.
May be the network is down or server of the hosted site is down at that moment.
Also you can try the Chrome Clean-up tool for better performance.
https://www.google.com/chrome/cleanup-tool/

Comment 2 by netherli...@gmail.com, Jul 11 2016 

Hmm...my original report already stated that I can view the affected sites
via other browsers, which rules out network issues or their servers being
down. (I find it unlikely that my ISP or youtube.com would selectively
block Chrome traffic but allow requests from IE.)

I'll try the Chrome Clean-up tool.

What do you mean by the "attached screen cast"?
Project Member

Comment 3 by sheriffbot@chromium.org, Jul 12 2016

Labels: -Needs-Feedback Needs-Review
Owner: durga.behera@chromium.org
Thank you for providing more feedback. Adding requester "durga.behera@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 4 by durga.behera@chromium.org, Jul 15 2016

Labels: -Needs-Review Needs-Feedback
Owner: ----
Ohh sorry missed the attachment prior to it, attached here the same.
626912_July_11.mp4
628 KB View Download

Comment 5 by mge...@chromium.org, Jul 19 2016 

Another request: can you please post a net-internals log following the instructions at https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details? This will help us figure out whether the problem is networking-related.

Comment 6 by nhar...@chromium.org, Aug 4 2016 

netherlight, can you provide a net-internals log if the problem still exists?

Comment 7 by mmenke@chromium.org, Aug 19 2016

Status: Archived (was: Unconfirmed)
Archiving issue, due to lack of followup from user.
►

Sign in to add a comment