New issue
Advanced search Search tips
Note: Color blocks (like or ) mean that a user may not be available. Tooltip shows the reason.

Issue 625425 link

Starred by 6 users

Issue metadata

Status: Verified
Owner: ----
Closed: Jul 2016
Cc:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



Sign in to add a comment

Printer Spooler not working

Reported by tony.laz...@gmail.com, Jul 2 2016

Issue description

Chrome Version       : 53.0.2773.3
OS Version: 8481.2.0
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari 5:
  Firefox 4.x:
     IE 7/8/9:

What steps will reproduce the problem?
1.Open android app such as Gmail
2.Pick any email and attempt to print it
3.The next screen produces an error message instead of printing

What is the expected result?
Document should print to GCP

What happens instead of that?
An error message is produced:
Unfortunately, Print Spooler has stopped

Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (X11; CrOS armv7l 8481.2.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2773.3 Safari/537.36



 

Comment 1 Deleted

Comment 2 by dymp...@gmail.com, Jul 4 2016

Feedback sent 4:07pm EDT

Open Android Gmail app > open a message > 3 dot menu > print > print spooler stopped

Version 53.0.2773.3 dev
Platform 8481.2.0 (Official Build) dev-channel veyron_minnie
ARC Version 2992394
Firmware Google_Veyron_Minnie.6588.197.0
Components: Platform>ARC
Cc: cernekee@chromium.org poromov@chromium.org abhishekbh@chromium.org
Printing needs this fix or else you'll see an error in logcat about UID 99000 and a native crash:

https://googleplex-android-review.googlesource.com/#/c/1163605/

It is possible that the fix was not in dev channel as of Jul 2nd.
We have not updated dev channel for almost two weeks now.


Comment 7 by andycdn5@gmail.com, Jul 7 2016

I always get "Unfortunately, Print Spooler has stopped" when trying to print. I am using a Samsung Galaxy Tab E with 5.1.1, and my printer is HP Envy 4500. I have restarted the tablet and it's the first message I get; I get it when I go to check the Settings; I use the HP Print Service Plugin or Cloud print, both fail. My previous Tab 4 worked fine; my laptop works fine (Windows 10). I have tried uninstall/reinstall, emptied data and cache, still no luck. I wonder if it has to do with an upgrade to the OS?Luckily most of the apps I use are synced to my laptop so I can print from there, but that shouldn't be necessary. Thanks, Andrew in Ottawa, Canada
#7, this is not a bug about Android devices, this is about Chromebooks.

This bug appears fixed in:
Version 53.0.2785.4 dev
Platform 8530.6.0 (Official Build) dev-channel veyron_minnie
ARC Version 3026157
Firmware Google_Veyron_Minnie.6588.197.0

Comment 10 Deleted

Comment 11 by dymp...@gmail.com, Jul 10 2016

Sorry, wrong version , deleted comment. Confirming fixed.
Version 53.0.2785.4 dev
Platform 8530.6.0 (Official Build) dev-channel veyron_minnie
ARC Version 3026157
Firmware Google_Veyron_Minnie.6588.197.0
Status: Fixed (was: Unconfirmed)
Labels: VerifyIn-54
Labels: VerifyIn-55
Status: Verified (was: Fixed)
Minnie | 8872.15.0 | M55 Dev

Sign in to add a comment