Google Cloud Print (on my Chrome OS) is prohibiting my from selecting duplex (2-sided) printing for my Brother MFC9330CDW. The duplex option is available on windows based chrome browser google print
Reported by
w.pedr...@gmail.com,
Jun 29 2016
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS armv7l 8172.47.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Platform: 8172.47.0 (Official Build) stable-channel nyan_kitty Steps to reproduce the problem: 1. use a chrome book/ chrome base 2. Try to print duplex 3. for my Brother MFC9330CDW (brand new $400) no duplex option What is the expected behavior? The chrome os is for some reason eliminating the ability for duplex printing What went wrong? As you can see in the attached screenshot, there is no option for duplex printing. Argh! Did this work before? N/A Chrome version: 51.0.2704.79 Channel: n/a OS Version: 8172.47.0 Flash Version: Shockwave Flash 21.0 r0
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Aug 26 2016
I have an older Brother D-postfix printer (just 'D', no lousy 'C', 'N', or 'W') and it is hooked up via USB to a Windows machine running the cloud print proxy. When I try to cloud print to it, the duplex setting shows up. paolof@ may be able to help take a look.
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Sep 7 2016
This sounds like bug 470901, so let's try to gather the information missing in that bug report: Can you share ID of printer from details on https://www.google.com/cloudprint/#printers ? 1. go to https://www.google.com/cloudprint/#printers 2. Select printer with issue 3. press Details 4. Expand "Advanced Details" 5. Find "Printer ID" there
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Sep 7 2016
Here's my printer ID: Brother MFC-9330CDW Printer ID 2a5b1f6a-08e6-1b45-f5e0-b61e19b5c41b Thanks for looking into this for me!
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Sep 7 2016
Thanks paolof: Can you take a look please?
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Sep 8 2017
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by dhadd...@chromium.org
, Aug 26 2016