New issue
Advanced search Search tips

Issue 623720 link

Starred by 6 users

Issue metadata

Status: Duplicate
Merged: issue 619906
Owner: ----
Closed: Jul 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



Sign in to add a comment

OSK cannot enter text

Reported by cwi...@benbria.ca, Jun 27 2016

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.106 Safari/537.36
Platform: 8172.60.0 (Official Build) stable-channel veyron_minnie

Steps to reproduce the problem:
1. Run a chrome app that embeds a webview in it that contains a text input tag
2. Attempt to enter text via an on-screen keyboard
3. Notice the keyboard is invoked, however typing results in no characters inputted into the text input

What is the expected behavior?
The on-screen keyboard should input characters that are typed

What went wrong?
The on-screen keyboard becomes visible, but is unusable. Oddly enough, opening up the flip book and using the physical keyboard once will restore the on-screen keyboard's functionality. However, other touch screen actions still seem to not function. 

WebStore page: https://chrome.google.com/webstore/detail/loop-client/ihldmjocmbkcbhpglgfgdocggcnbhdfi

Did this work before? Yes version 49.0.26

Chrome version: 51.0.2704.103  Channel: stable
OS Version: 51.0.2704.103
Flash Version: 

* Device is an Asus Flipbook
* App runs in Enterprise Enrolment, but running in normal sign in, it also displays the above problems. 
* I tried the https://chrome.google.com/webstore/detail/webview-sample/hnanccpkhjhkkgiipckodmdldeomdohj, and it seems to work correctly.
 

Comment 1 by mp...@benbria.ca, Jun 28 2016

Here are the system log files uploaded to the Admin Console after we reproduced the issue.
logs_20160628-0003.zip
271 KB Download
Hello, 

we've got system log files from a device that was exhibiting the issue attached here. Also we discovered a temp work-around for Chromebook, which might help other folks seeing this issue on their devices:

1.Rotate the keyboard to put Chromebook into the "laptop mode". 
2.On the screen with text input, use the touchpad to position the cursor inside of the text area and click inside it. Notice that the cursor appears. 
3.Use the keyboard to type inside the text area. Verify the text appears on screen. After this the onscreen keyboard starts working again.
logs_20160628-0003.zip
271 KB Download
Please see the Heap Profile while Loop Chrome app running and the onscreen keyboard issue is present.
Heap-20160628T163734.heaptimeline
9.0 MB Download
Labels: -Pri-2 Pri-1
Status: Untriaged (was: Unconfirmed)
I can confirm that this issue is reproducible and present in other apps as well. It seems to occur with any app that has a webview and textbox.

Comment 5 by nkathr...@gmail.com, Jun 30 2016

I found that if you connect a mouse to your Chromebox with touch screen, you can click the dialog box with the mouse and then you get the courser and you can use the on-screen keyboard. This needs to be fixed ASAP but that is the work around I figured out.
Cc: aghuie@chromium.org
Adding Alex to this. Please assign it to the appropriate dev.

Comment 7 by aghuie@chromium.org, Jun 30 2016

Labels: Hotlist-Enterprise
Mergedinto: 619906
Status: Duplicate (was: Untriaged)
This issue has been fixed by the same CL as in  crbug.com/619906 . It's working in the current Dev channel build of Chrome OS.
Awesome, thank you for the update. When can we expect the fix to make it to
the stable channel?

Comment 10 by mp...@benbria.ca, Jul 11 2016

I can confirm the fix in the Dev channel is working for us.

Sign in to add a comment