Redirecting 'Questions? Contact us' link in Help App |
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Issue descriptionVersion 52.0.2743.49 beta (64-bit) Platform 8350.38.0 (Official Build) beta-channel samus Firmware Google_Samus.6300.174.0 Currently the 'Questions? Contact us' button points to Helpouts. We need to redirect this link to the contact page instead. In addition we need to prevent the dialog window for Helpouts from popping up. abodenha@ will allocate eng resources. Please re-assign when appropriate.
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Jun 27 2016
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Aug 12 2016
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Sep 6 2016
Also, remove all code related to now-deprecated Real-Time Support (RTS)/Helpouts.
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Sep 13 2016
added weifangsun@ to CC list
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Sep 13 2016
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Sep 13 2016
ksangani@ provided me with the following URL for the Contact button, in order to point it to an online resource rather than open the RTS/Helpouts dialog as it historically has: https://support.google.com/chromebook/answer/6250945?rd=2&source=genius-rts I presume the query string parameters "rd" and "source" are for tracking/metric purposes. Are the values what we want to be using? Just thought I'd confirm before the new link is merged into upcoming release.
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Sep 14 2016
After conferring with answer content owner soudet@, "source" is not needed (it's appended automatically by chromebooks), and neither is "rd" (which in this case means there were two redirects before landing on that page). A new parameter and unique value will be used for tracking purposes: https://support.google.com/chromebook/answer/6250945?ctx=gethelpcontact
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Sep 19 2016
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Sep 28 2016
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Oct 3 2016
The following revision refers to this bug: https://chromium.googlesource.com/chromium/src.git/+/30c0d60853a51a88dff7f85770c47b2bce18b818 commit 30c0d60853a51a88dff7f85770c47b2bce18b818 Author: morsed <morsed@chromium.org> Date: Mon Oct 03 20:51:53 2016 Manifests for Get Help app and Help app updated in regard to removal of RTS/Helpouts code, removed in relation to Contact Support button update. Contact Support button previously opened non-working/deprecated Real-Time Support/Helpouts. Updated Contact button now links to online OEM resource. All code related to deprecated RTS removed from Get Help and HelpApp. These need to be merged back into M54 to match with primary ChromiumOS updates at https://chrome-internal-review.googlesource.com/#/c/291159/ BUG= 622920 CQ_INCLUDE_TRYBOTS=master.tryserver.chromium.linux:closure_compilation Review-Url: https://codereview.chromium.org/2376883002 Cr-Commit-Position: refs/heads/master@{#422520} [modify] https://crrev.com/30c0d60853a51a88dff7f85770c47b2bce18b818/chrome/browser/resources/chromeos/genius_app/manifest.json [modify] https://crrev.com/30c0d60853a51a88dff7f85770c47b2bce18b818/chrome/browser/resources/help_app/manifest.json
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Oct 3 2016
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Oct 4 2016
[Automated comment] Less than 2 weeks to go before stable on M54, manual review required.
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Oct 5 2016
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Oct 6 2016
The following revision refers to this bug: https://chromium.googlesource.com/chromium/src.git/+/445f92bfbb12bc0924f81bf4488b4fe392888852 commit 445f92bfbb12bc0924f81bf4488b4fe392888852 Author: Ahmed Fakhry <afakhry@google.com> Date: Thu Oct 06 19:56:18 2016 [Merge to M54] Manifests for Get Help app and Help app updated in regard to removal of RTS/Helpouts code, removed in relation to Contact Support button update. Contact Support button previously opened non-working/deprecated Real-Time Support/Helpouts. Updated Contact button now links to online OEM resource. All code related to deprecated RTS removed from Get Help and HelpApp. These need to be merged back into M54 to match with primary ChromiumOS updates at https://chrome-internal-review.googlesource.com/#/c/291159/ TBR=morsed@chromium.com, cylee@chromium.com, cnwan@chromium.com, xiyuan@chromium.com BUG= 622920 CQ_INCLUDE_TRYBOTS=master.tryserver.chromium.linux:closure_compilation Review-Url: https://codereview.chromium.org/2376883002 Cr-Commit-Position: refs/heads/master@{#422520} (cherry picked from commit 30c0d60853a51a88dff7f85770c47b2bce18b818) Review URL: https://codereview.chromium.org/2400793002 . Cr-Commit-Position: refs/branch-heads/2840@{#666} Cr-Branched-From: 1ae106dbab4bddd85132d5b75c670794311f4c57-refs/heads/master@{#414607} [modify] https://crrev.com/445f92bfbb12bc0924f81bf4488b4fe392888852/chrome/browser/resources/chromeos/genius_app/manifest.json [modify] https://crrev.com/445f92bfbb12bc0924f81bf4488b4fe392888852/chrome/browser/resources/help_app/manifest.json
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Oct 13 2016
Fixed. Landed in M55, merged back into M54.
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Oct 13 2016
Verified on ChromeOS 8743.65.0 / 54.0.2840.59 beta
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Oct 27 2016
The following revision refers to this bug: https://chromium.googlesource.com/chromium/src.git/+/445f92bfbb12bc0924f81bf4488b4fe392888852 commit 445f92bfbb12bc0924f81bf4488b4fe392888852 Author: Ahmed Fakhry <afakhry@google.com> Date: Thu Oct 06 19:56:18 2016 [Merge to M54] Manifests for Get Help app and Help app updated in regard to removal of RTS/Helpouts code, removed in relation to Contact Support button update. Contact Support button previously opened non-working/deprecated Real-Time Support/Helpouts. Updated Contact button now links to online OEM resource. All code related to deprecated RTS removed from Get Help and HelpApp. These need to be merged back into M54 to match with primary ChromiumOS updates at https://chrome-internal-review.googlesource.com/#/c/291159/ TBR=morsed@chromium.com, cylee@chromium.com, cnwan@chromium.com, xiyuan@chromium.com BUG= 622920 CQ_INCLUDE_TRYBOTS=master.tryserver.chromium.linux:closure_compilation Review-Url: https://codereview.chromium.org/2376883002 Cr-Commit-Position: refs/heads/master@{#422520} (cherry picked from commit 30c0d60853a51a88dff7f85770c47b2bce18b818) Review URL: https://codereview.chromium.org/2400793002 . Cr-Commit-Position: refs/branch-heads/2840@{#666} Cr-Branched-From: 1ae106dbab4bddd85132d5b75c670794311f4c57-refs/heads/master@{#414607} [modify] https://crrev.com/445f92bfbb12bc0924f81bf4488b4fe392888852/chrome/browser/resources/chromeos/genius_app/manifest.json [modify] https://crrev.com/445f92bfbb12bc0924f81bf4488b4fe392888852/chrome/browser/resources/help_app/manifest.json |
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Comment 1 by abodenha@chromium.org
, Jun 23 2016Status: Assigned (was: Unconfirmed)